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Nleague Jobs in Decatur, GA (NOW HIRING)

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor Atlanta, Georgia Client: APS IT Duration: 12+ Months Serves as the primary Service Desk liaison for ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Service Desk Integration Liaison Serves as the primary Service Desk liaison for district departments during new software implementations, process changes, and system enhancements. This role ensures ...

nLeague

HCM Training Specialist

Atlanta, GA · On-site

Job Id: 801983 HCM Training Specialist Client: GA DOAS Location: Hybrid, 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334. Duration: 12+ Months Human Capital Management (HCM) Training ...

nLeague

Connecticut Supplier Renewal

Atlanta, GA · On-site

State Of Connecticut 2026-2027 Renewal The purpose of this requisition is to obtain documentation for the State of Connecticut 2026-2027 Renewal. Please follow the instructions below: * Download and ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA DDS Onsite Role LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia*

nLeague

Technical support

Atlanta, GA · On-site

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 Duration: 12+ Months Client: GDOT Hybrid Job Job Summary: * Under broad supervision, provides ...

nLeague

Workday Project Manager

Atlanta, GA · On-site

Job ID: 799003 Workday Project Manager Location: Atlanta, GA Duration: 3+ Months (Possibility of Extensions) Client: GA DHS Hybrid Job The Project Manager will partner closely with Finance and ...

nLeague

ArcGIS Developer 2

Atlanta, GA · On-site

Job Id: 801698 ArcGIS Developer Client: GA GDOT Duration: 12+ Months Location: Hybrid, 600 West Peachtree Street, NW, Atlanta, GA 30308 The Georgia Dept. of Transportation (GDOT) is seeking a ...

nLeague

.Net Developer

Atlanta, GA · On-site

$46.50 - $61.25/hr

Job Id: 799035 .NET Developer Location: 2505 Century Parkway NE, Atlanta GA 30345 Client: GA DOR Duration: 12+ Months *Candidate MUST be local to Metro Atlanta* **US Citizen or GC-Permanent Resident*

nLeague

City of Atlanta Supplier Renewal

Atlanta, GA · On-site

City Of Atlanta 2026-2027 Renewal Documentation The purpose of this requisition is to obtain documentation for the City of Atlanta 2026-2027 Renewal. Please follow the instructions below: * Download ...

nLeague

Webmaster

Atlanta, GA · On-site

Job Id: 799497 Webmaster Location: Hybrid, 817 West Peachtree Street Atlanta GA 30308 Client: GA TECH Duration: 12+ Months * The Web Migration Specialist supports GA TECH's Office of Information ...

nLeague

IT Service Delivery Coordinator

Atlanta, GA · On-site

Job ID: 65362 Position: IT Service Delivery Systems & Projects Coordinator Client: APS - IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 30303-0000 Duration: 4 Months(Possibility of ...

nLeague

QA Consultant

Atlanta, GA · On-site

Job ID: (790543) Jr. QA Consultant Location: Atlanta, GA Duration: 12+ Months Client: GDOT Hybrid - 2 days at Onsite. Local Atlanta candidates only The Quality Assurance Analyst's role is to develop ...

nLeague

Accounting Manager

Atlanta, GA · On-site

Accounting Manager We are seeking a highly skilled and detail-oriented Accounting Manager with a proven track record as a strong accountant to support and oversee key accounting functions within the ...

New

nLeague Services

IT Service Desk Technician

Atlanta, GA · On-site

Job ID: 807831 IT Service Desk Technician Client: GA DCA Location: 60 Executive Park South, NE, Atlanta, GA 30329 Duration: 12+ Months The IT Service Desk Technician provides first- and second-level ...

nLeague Services

BI Engineer

Atlanta, GA · On-site

$49 - $63.75/hr

Job ID: 66136 Client: ATL - TDE Position: BI Engineer Location: 6000 N. Terminal Pkwy Atlanta, Georgia 30320 Duration: 4+ Months (Possibility of Extension) Shift: 08:00 AM to 05:00 PM (Hybrid)

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What is the difference between Nleague vs Customer Service Representative?

AspectNleagueCustomer Service Representative
Required CredentialsVaries by role, often includes industry-specific certificationsHigh school diploma or equivalent, customer service training
Work EnvironmentOffice, call centers, or remote settingsCall centers, retail, or office environments
Industry UsageUsed across various industries for team or platform namesCommonly used in retail, telecom, finance, and service sectors
Search & Comparison IntentUnderstanding platform or team rolesJob seekers comparing customer service roles

While Nleague may refer to a team or platform within an organization, a Customer Service Representative is a specific role focused on assisting customers. The two are related in work environment and industry usage, but Nleague typically denotes a group or system, whereas Customer Service Representative describes a job position.

What are popular job titles related to Nleague jobs in Decatur, GA? For Nleague jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Nleague jobs in Decatur, GA look for? The top searched job categories for Nleague jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Nleague jobs? Cities near Decatur, GA with the most Nleague job openings:
Nleague jobs near you

Service Desk Integration Liaison

nLeague

Atlanta, GA • On-site

Contractor

Re-posted 9 days ago

Job description

Job Id: 65791

Service Desk Integration Liaison

Location: On-site, 130 Trinity Ave SW 1st Floor   Atlanta, Georgia

Client: APS IT

Duration: 12+ Months

Job Description:

Serves as the primary Service Desk liaison for district departments during new software implementations, process changes, and system enhancements. This role ensures the Service Desk is operationally prepared prior to go-live and that support models, escalation paths, and resolution workflows are clearly defined and documented, fostering strategic partnership districtwide.

Key Responsibilities

  • Act as the designated Service Desk representative for all district technology implementations and major process changes.
  • Partner with instructional, operational, and administrative departments to define how the Service Desk will support new systems and processes.
  • Document service desk support models, call handling procedures, and escalation paths prior to go-live.
  • Participate in implementation walkthroughs, readiness reviews, and final validation meetings.
  • Identify support risks, gaps, or unresolved dependencies and escalate appropriately before deployment.
  • Ensure service desk readiness documentation is completed and approved prior to production release.
  • Collaborate closely with Knowledge & Ticket Systems Lead to ensure readiness artifacts translate into actionable workflows.
  • Serve as an escalation point for implementation-related service desk issues during early stabilization periods.
  • Receives and Supports Incoming Service Calls
  • Work in partnership with the Division of Governance, helping align IT strategy where possible throughout all IT entities.
  • Key Skills & Qualifications
  • Strong experience in IT service support, or enterprise support operations
  • Excellent stakeholder communication and facilitation skills
  • Ability to translate technical and process changes into operational support requirements

Additional Requirements

Experience

  • Minimum of 3–5 years of experience in IT support, Service Desk operations, project coordination, or enterprise systems support.
  • Familiarity with K–12 educational environments, public sector operations, or large enterprise environments is highly desirable.
  • Technical Requirements
  • Working knowledge of IT Service Management (ITSM) frameworks such as ITIL.
  • Experience with ticketing and workflow management platforms (e.g., ServiceNow, IIQ, Jira Service Management, or equivalent).
  • Ability to create and maintain process documentation, workflows, knowledge articles, and operational readiness materials.
  • Understanding of escalation management, incident management, and service transition processes.
  • Proficiency with Microsoft Office Suite and collaboration platforms such as Microsoft Teams and SharePoint.

Core Competencies

  • Strong analytical and problem-solving skills with the ability to assess operational impacts and support readiness.
  • Demonstrated ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively across technical and non-technical teams.
  • Excellent verbal and written communication skills, including presentation and documentation development.
  • Ability to exercise sound judgment, professionalism, and discretion when handling sensitive information.
  • Customer-focused mindset with a commitment to continuous service improvement.

Operational Expectations

Must be able to maintain consistent communication and coordination across multiple departments and stakeholders.

Expected to proactively identify operational risks and recommend mitigation strategies prior to deployment.

Supports district initiatives and strategic technology goals through cross-functional collaboration and partnership.