Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). * Strong customer service, communication, and documentation skills. * Ability to ...
Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). * Strong customer service, communication, and documentation skills. * Ability to ...
Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). * Strong customer service, communication, and documentation skills. * Ability to ...
Quick apply
Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). * Strong customer service, communication, and documentation skills. * Ability to ...
MSP Service Desk & Support (Remote)
Los Angeles, CA · Remote
$20.50 - $27.75/hr
Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate) * Understanding of endpoint security tools and MFA concepts Soft Skills * Excellent communication and customer service ...
Quick apply
MSP Service Desk & Support (Remote)
Los Angeles, CA · Remote
$20.50 - $27.75/hr
Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate) * Understanding of endpoint security tools and MFA concepts Soft Skills * Excellent communication and customer service ...
MSP Service Desk & Support
$21.50 - $29/hr
Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate) * Understanding of endpoint security tools and MFA concepts Soft Skills * Excellent communication and customer service ...
MSP Service Desk & Support
$21.50 - $29/hr
Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate) * Understanding of endpoint security tools and MFA concepts Soft Skills * Excellent communication and customer service ...
MSP Service Desk & Support Specialist
Los Angeles, CA · On-site +1
Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). * Strong customer service, communication, and documentation skills. * Ability to ...
MSP Service Desk & Support Specialist
Los Angeles, CA · On-site +1
Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). * Strong customer service, communication, and documentation skills. * Ability to ...
MSP Service Desk & Support
Los Angeles, CA · On-site +1
$21.50 - $29/hr
Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate) * Understanding of endpoint security tools and MFA concepts Soft Skills * Excellent communication and customer service ...
MSP Service Desk & Support
Los Angeles, CA · On-site +1
$21.50 - $29/hr
Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate) * Understanding of endpoint security tools and MFA concepts Soft Skills * Excellent communication and customer service ...
Administer endpoint and security tooling (SentinelOne, NinjaOne) and assist with device compliance posture * Maintain accurate device inventory and asset records (Snipe-IT or similar) Must-Have ...
Administer endpoint and security tooling (SentinelOne, NinjaOne) and assist with device compliance posture * Maintain accurate device inventory and asset records (Snipe-IT or similar) Must-Have ...
IT Technician - Tier 1
Los Angeles, CA · On-site
Administer endpoint and security tooling (SentinelOne, NinjaOne) and assist with device compliance posture * Maintain accurate device inventory and asset records (Snipe-IT or similar) Must-Have ...
IT Technician - Tier 1
Los Angeles, CA · On-site
Administer endpoint and security tooling (SentinelOne, NinjaOne) and assist with device compliance posture * Maintain accurate device inventory and asset records (Snipe-IT or similar) Must-Have ...
Ninjaone information
What is the difference between Ninjaone vs IT Support Specialist?
| Aspect | Ninjaone | IT Support Specialist |
|---|---|---|
| Certifications | Typically no specific certifications required, but IT certifications are a plus | CompTIA A+, Network+, or similar certifications often required |
| Work Environment | Managed service providers, IT departments, remote monitoring | Corporate offices, help desks, on-site and remote support |
| Primary Responsibilities | Remote monitoring, management, automation of IT tasks | Troubleshooting, user support, hardware/software issues |
| Industry Usage | IT service management, MSPs, tech companies | Corporate IT departments, tech support firms |
While Ninjaone focuses on remote IT management and automation, IT Support Specialists handle direct user support and troubleshooting. Both roles require technical knowledge, but Ninjaone is more software and automation-oriented, whereas IT Support Specialists are more customer-facing and hands-on.
What are popular job titles related to Ninjaone jobs in Los Angeles, CA? For Ninjaone jobs in Los Angeles, CA, the most frequently searched job titles are:
What job categories do people searching Ninjaone jobs in Los Angeles, CA look for? The top searched job categories for Ninjaone jobs in Los Angeles, CA are:
What cities near Los Angeles, CA are hiring for Ninjaone jobs? Cities near Los Angeles, CA with the most Ninjaone job openings:
Job description
We are an established Managed Service Provider (MSP) seeking a Service Desk & Support Specialist to deliver first- and second-level technical support to our clients across multiple industries. You will troubleshoot hardware, software, and network issues, manage tickets, and provide an excellent customer experience in a fast-paced, team-focused environment.
Key Responsibilities
- Respond to help desk tickets, via Slack, phone calls, and emails, ensuring issues are resolved within defined SLAs.
- Troubleshoot and resolve issues related to Microsoft 365, user accounts, email, and basic permissions.
- Assist with Windows Server user administration, basic server checks, and routine maintenance tasks.
- Diagnose and resolve basic network issues (DNS, DHCP, VPN, WiFi, printers, internet connectivity); escalate complex issues when needed.
- Monitor client systems using RMM tools, perform patching, updates, and proactive maintenance.
- Document all work performed in the ticketing system with clear notes and resolutions.
- Participate in onboarding of new users (accounts, hardware setup, permissions, applications).
- Collaborate with senior engineers on escalations and follow through to resolution.
- Educate end users on basic IT best practices and security awareness.
Required Qualifications
- Must have 2-3 years of experience in an MSP IT help desk, desktop support, or similar technical support role.
- Hands-on experience with:
- Windows 10/11 workstations (install, configure, troubleshoot).
- Microsoft 365 (Outlook, OneDrive, Teams, basic admin tasks).
- Basic networking: TCP/IP, DNS, DHCP, VPN, WiFi troubleshooting.
- Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA).
- Strong customer service, communication, and documentation skills.
- Ability to multitask, prioritize tickets, and work independently in a fast-paced MSP environment.
Preferred Qualifications
- Previous experience working for a Managed Service Provider is a must
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco (e.g., CCNA).
- Basic PowerShell or scripting knowledge for automation and routine tasks.
- Experience with firewalls (e.g., SonicWall, Meraki) and VPN configuration.
- Familiarity with backup and disaster recovery solutions.
Soft Skills
- Strong problem-solving mindset and willingness to research and learn new technologies.
- Professional, patient, and empathetic approach when working with non-technical users.
- Reliable work ethic and consistent follow-through on assigned tickets and projects.
About Red Cup IT
Sourced by ZipRecruiter
Industry
Network security
Company size
11 - 50 Employees
Headquarters location
Garden Grove, CA, US
Year founded
2009