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Nih It Service Desk Jobs (NOW HIRING)

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

IT Service Desk

San Jose, CA ยท On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

IT Service Desk Analyst

Lansdale, PA ยท On-site

$26 - $29/hr

Our client is currently seeking an experienced IT Service Desk Technician to join our IT Service Desk team reporting to the IT Service Desk Manager. The IT Service Desk hours of operation are 7 a.m ...

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users and related end user systems. The lead, in conjunction with the Service Desk Technician, serves as ...

The IT Service Desk Lead is a senior role in the IT Systems Support group. This role, positioned between IT management and service desk staff, is responsible for supporting and mentoring Service Desk ...

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to ...

JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9 ...

IT Service Desk Lead Solid knowledge and experience with browser based applications. Experience researching, analyzing and interpreting automated system problems. Very good oral and written ...

Job Title: IT Service Desk Analyst Location: San Antonio, TX 78257 Mode : Contract (6+ Months) Onsite Position Overview: The Service Desk Analyst is responsible for providing first-level support to ...

IT Service Desk Supervisor

Washington, DC ยท On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

IT Service Desk Supervisor

Washington, DC ยท On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

IT Service Desk Lead

Lakewood, CO ยท On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

IT Service Desk Manager

Cincinnati, OH ยท On-site

$80 - $100/hr

The IT Service Desk Manager is responsible for providing leadership for the IT Service Desk staff and operations. This individual is also responsible for IT customer satisfaction and desktop ...

IT Service Desk Lead

Lakewood, CO ยท On-site

$75K - $100K/yr

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

This role is responsible for managing day-to-day IT service desk operations, supporting employees across hardware and software issues, administering Microsoft 365, coordinating with external ...

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Nih It Service Desk information

See salary details

$36.5K

$94.5K

$157K

How much do nih it service desk jobs pay per year?

As of Sep 9, 2026, the average yearly pay for nih it service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the NIH IT Service Desk?

The NIH IT Service Desk is a centralized support resource for the National Institutes of Health (NIH) staff, providing assistance with information technology issues, requests, and services. It acts as the primary point of contact for troubleshooting technical problems related to NIH systems, software, hardware, and network access. The service desk helps users resolve issues quickly and efficiently, ensuring smooth operation of NIH's IT infrastructure. Support is available through phone, email, and an online portal.

What are some common challenges faced by NIH IT Service Desk professionals, and how can they effectively address them?

NIH IT Service Desk professionals often encounter challenges such as managing high ticket volumes, troubleshooting a wide range of technical issues, and supporting users with varying levels of technical proficiency. To address these challenges effectively, it's important to stay organized, prioritize tasks based on urgency and impact, and maintain clear communication with both users and technical teams. Leveraging internal knowledge bases and participating in ongoing training can also help service desk staff stay current with NIH-specific systems and protocols, ultimately improving resolution times and user satisfaction.

What are the key skills and qualifications needed to thrive as an NIH IT Service Desk professional, and why are they important?

To thrive as an NIH IT Service Desk professional, you need a solid understanding of IT fundamentals, troubleshooting skills, and experience with help desk support, typically backed by a relevant degree or certification like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard NIH software environments is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage high-pressure situations. These skills ensure efficient technical support, minimize downtime, and maintain the productivity and security standards required in a research-focused federal environment.

Are Nih IT Service Desk jobs still in demand?

IT Service Desk roles, including those at Nih, remain in demand due to ongoing need for technical support in organizations. These jobs often require skills in troubleshooting, customer service, and familiarity with tools like ticketing systems, and they tend to offer stable employment opportunities in the tech support field.

What cities are hiring for Nih It Service Desk jobs?

Cities with the most Nih It Service Desk job openings:

What states have the most Nih It Service Desk jobs?

States with the most job openings for Nih It Service Desk jobs include:

What are popular job titles related to Nih It Service Desk jobs?

For Nih It Service Desk jobs, the most frequently searched job titles are:

IT Service Desk

Minneapolis, MN โ€ข On-site

US IT Solutions Inc
Software Developmentย โ€ขย 51 - 200 employees

Full-time

Re-posted 22 days ago


Job description

Company Description

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs,
Microsoft Windows 10, & Office 2016 rollouts countywide.
Three years previous IT Service Desk performing at a proficient level of experience in an IT
Service Desk environment.
Strong active listening skills
Strong customer focus and very personable
Proven troubleshooting and deduction skills to assist and resolve customer application,
navigation and technical issues.
Ability to recognize and adapt communications with the customers to a level the customer
understands.
Strong communication skills both written and verbal - able to fully document all ticket
documentation at the time of the call.

Additional Information

Thanks and regards,
Mandeep Singh

408-766-0000 Ext 435