... and operating the switchboard. * Be a part of a team dedicated to supporting UW Medicine where ... Evening Shift Differential: $1.35 per hour Night Shift Differential: $2.00 per hour Weekend ...
... and operating the switchboard. * Be a part of a team dedicated to supporting UW Medicine where ... Evening Shift Differential: $1.35 per hour Night Shift Differential: $2.00 per hour Weekend ...
Night Switchboard Operator information
See Renton, WA salary details
$10 - $11.60
1% of jobs
$11.60 - $13.20
1% of jobs
$13.20 - $14.80
5% of jobs
$16.19 is the 25th percentile. Wages below this are outliers.
$14.80 - $16.40
20% of jobs
The median wage is $17.69 / hr.
$16.40 - $17.99
28% of jobs
$17.99 - $19.59
13% of jobs
$20.39 is the 75th percentile. Wages above this are outliers.
$19.59 - $21.19
14% of jobs
$21.19 - $22.79
10% of jobs
$22.79 - $24.38
4% of jobs
$24.38 - $25.98
2% of jobs
$25.98 - $27.58
2% of jobs
$10
$18
$27
How much do night switchboard operator jobs pay per hour?
As of Jul 17, 2026, the average hourly pay for night switchboard operator in Renton, WA is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.53 per hour, depending on experience, location, and employer.
What are night switchboard operators?
Night switchboard operators are professionals who manage and direct telephone calls during nighttime hours, often in settings like hotels, hospitals, or large businesses. They are responsible for answering incoming calls, transferring calls to the appropriate departments or individuals, taking messages, and sometimes handling emergency communications. In addition to call management, they may perform basic administrative duties and ensure the smooth operation of communication services outside of regular business hours. Their role is crucial for maintaining effective communication and providing support during the night shift.
What is the difference between Night Switchboard Operator vs Night Receptionist?
| Aspect | Night Switchboard Operator | Night Receptionist |
|---|---|---|
| Credentials | Basic communication skills, sometimes a high school diploma | Customer service skills, high school diploma often required |
| Work Environment | Hotel, hospital, or corporate switchboard | Hotel front desk, healthcare facilities, or office reception |
| Employer & Industry | Hotels, hospitals, large organizations | Hotels, clinics, corporate offices |
| Primary Duties | Answering calls, routing calls, managing switchboard systems | Greeting visitors, answering phones, administrative tasks |
While both roles involve communication and customer interaction, the Night Switchboard Operator primarily manages phone systems and call routing, whereas the Night Receptionist handles visitor interactions and administrative duties. The roles often overlap in hospitality and healthcare settings, but their core responsibilities differ.
What are some common challenges faced by Night Switchboard Operators, and how can they be effectively managed?
Night Switchboard Operators often encounter unique challenges such as managing a high volume of calls during emergencies, maintaining alertness during overnight shifts, and handling requests from multiple departments with limited on-site supervision. Effective time management, strong communication skills, and familiarity with emergency protocols are essential for success in this role. Building rapport with night staff and staying organized help operators respond efficiently, ensuring smooth communication throughout the facility during the quieter hours.
What are the key skills and qualifications needed to thrive as a Night Switchboard Operator, and why are they important?
To thrive as a Night Switchboard Operator, you need excellent telephone etiquette, multitasking abilities, and a high school diploma or equivalent. Familiarity with switchboard systems, call-routing software, and basic computer applications is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help operators handle high call volumes and emergencies effectively. These skills ensure efficient communication, quick response times, and a positive experience for callers during overnight hours.
What are popular job titles related to Night Switchboard Operator jobs in Renton, WA? For Night Switchboard Operator jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Night Switchboard Operator jobs in Renton, WA look for? The top searched job categories for Night Switchboard Operator jobs in Renton, WA are:
What cities near Renton, WA are hiring for Night Switchboard Operator jobs? Cities near Renton, WA with the most Night Switchboard Operator job openings:
University Of Washington rating
8.4
Based on 85 frontline employees who took The Breakroom Quiz
81st of 555 rated colleges and universities
Job description
Job Description
UW Medical Center-Northwest Financial ED Registration has an outstanding opportunity for a Patient Services Specialist 2 to join us in our ED Registration department.
WORK SCHEDULE
80% FTE (32 hours per week)
Friday and Monday:10:30am -7:00pm; Saturday and Sunday: 6:30am-4:00pm
Day Shift
POSITION HIGHLIGHTS
Performs a variety of ED department tasks including: patient registration, general clerical support, customer service, and operating the switchboard.
Be a part of a team dedicated to supporting UW Medicine where Patients Are First.
PRIMARY JOB RESPONSIBILITITES
Greets, direct, and assist all patients and visitors in a friendly, welcoming, and professional manner
Ensures patients understand admission policies and procedures
Coordinate obtaining interpreters for patients as appropriate
Performs admitting or pre-admitting procedures upon arrival of patients to include register patients; verify, collect, and update demographic and financial information by appropriate means
Determine eligibility for care by use of payer web portals and phone inquiries
Collect co-payment or other patient liabilities
Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities
Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources
Promptly and courteously answer all calls through Medical Center switchboard
Implements emergency procedures calmly, efficiently, and accurately
Assist in orienting and training new staff as assigned
REQUIREMENTS
High School graduation or equivalent
One year of healthcare, administrative, or customer service experience
An equivalent combination of education and experience may substitute for stated requirement
ABOUT UW MEDICAL CENTER-NORTHWEST
UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.
The UW Medical Center-Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.
Teamwork. Community. Opportunity.
ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER
UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
Become part of our team. Join our mission to make life healthier for everyone in our community.
Compensation, Benefits and Position Details
Pay Range Minimum:
$24.30 hourlyPay Range Maximum:
$35.35 hourlyOther Compensation:
Evening Shift Differential: $1.35 per hour Night Shift Differential: $2.00 per hour Weekend Differential: $1.50 per hourBenefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift:
First Shift (United States of America)Temporary or Regular?
This is a regular positionFTE (Full-Time Equivalent):
80.00%Union/Bargaining Unit:
SEIU 1199NW UWMC Northwest Service and MaintenanceAbout the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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