Jacksonville, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Jacksonville, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Lakeland, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Lakeland, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
$50K/yr
Medical
Dental
Vision
Retirement
PTO
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
$50K/yr
Medical
Dental
Vision
Retirement
PTO
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.
Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.
Tallahassee, FL · On-site
$50K/yr
Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.
Tallahassee, FL · On-site
$50K/yr
Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.
Princeton, NJ · On-site
$50K/yr
Medical
Dental
Vision
Retirement
PTO
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Princeton, NJ · On-site
$50K/yr
Medical
Dental
Vision
Retirement
PTO
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Orlando, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Orlando, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.
Help Desk Analyst - 31001807 Pay Plan: CS Exempt (EOG) Position Number: 31001807 Salary: $50,275.20 ... Work overtime, night shift, and weekends as required by operational demands or emergency status.
Trenton, NJ · On-site
$20.50 - $28/hr
Thanks Job Title Help Desk Analyst Location- Trenton, NJ Hybrid) Duration 12+ Months Contracts Highly Chance to Extend Must List Current City and State in Resume/Submittal. Failure to do so will ...
Trenton, NJ · On-site
$20.50 - $28/hr
Thanks Job Title Help Desk Analyst Location- Trenton, NJ Hybrid) Duration 12+ Months Contracts Highly Chance to Extend Must List Current City and State in Resume/Submittal. Failure to do so will ...
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Quantico, VA · On-site
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
$65K - $70K/yr
Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...
Chicago, IL · On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide ... They make the difference every day, shift, and call and transform challenges into victories. At ...
Quick apply
Chicago, IL · On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide ... They make the difference every day, shift, and call and transform challenges into victories. At ...
Coppell, TX · On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... They make the difference every day, shift, and call and transform challenges into victories. At ...
Quick apply
Coppell, TX · On-site
$40K - $55K/yr
Medical
Dental
Vision
Retirement
PTO
Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... They make the difference every day, shift, and call and transform challenges into victories. At ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...
Ridgeland, MS · On-site
$17.75 - $24.25/hr
Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...
Chesterfield, VA · On-site
$19.50 - $26.50/hr
Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.
Quick apply
Chesterfield, VA · On-site
$19.50 - $26.50/hr
Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.
Malvern, PA · On-site
$20 - $27.50/hr
Our client is currently seeking a Help Desk Analyst 6+ Month Contract (can extend long term) Malvern, PA (onsite) **local candidates only** Responsibilities: * Help Desk Support, provides support to ...
Malvern, PA · On-site
$20 - $27.50/hr
Our client is currently seeking a Help Desk Analyst 6+ Month Contract (can extend long term) Malvern, PA (onsite) **local candidates only** Responsibilities: * Help Desk Support, provides support to ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
Harrisburg, PA · On-site
$20.25 - $27.75/hr
Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
A Night Shift Help Desk Analyst provides technical support to users outside of regular business hours. They troubleshoot system issues, resolve IT-related problems, and escalate complex cases when necessary. Responsibilities may include monitoring systems, responding to tickets, and ensuring smooth operations during the night. Strong problem-solving skills, technical knowledge, and customer service abilities are essential. This role is crucial for businesses that operate 24/7, ensuring continuous IT support.
To thrive as a Night Shift Help Desk Analyst, you need strong problem-solving abilities, a solid understanding of computer systems, networks, and customer service, often supported by a degree or relevant certifications such as CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases like ServiceNow or Zendesk is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are standout soft skills. These skills ensure timely and effective technical support for users, minimize system downtime, and maintain business continuity during off-hours.
Night Shift Help Desk Analysts often handle issues with limited on-site staff and may be the primary point of contact for urgent technical problems during overnight hours. This requires swift decision-making, prioritization of critical incidents, and effective use of remote troubleshooting tools. Collaboration with daytime teams is facilitated through detailed documentation and handover notes to ensure seamless support continuity. Many organizations provide robust knowledge bases, strong escalation protocols, and supportive onboarding to help analysts succeed in this unique schedule. Adjusting to the night shift can also require effective time management and self-care to maintain focus and work-life balance.
Cities with the most Night Shift Help Desk Analyst job openings:
States with the most job openings for Night Shift Help Desk Analyst jobs include:
The top searched job categories for Night Shift Help Desk Analyst jobs are:
GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.
The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.
We provide a professional work environment and a competitive employment package, including comprehensive benefits.
GrayRobinson is an Equal Opportunity Employer.
Sourced by ZipRecruiter
Law firms
201 - 500 Employees
Orlando, FL, US
1970
