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Night Shift Developer Support Engineer Jobs (NOW HIRING)

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

Developer Support Engineer About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building ...

Kombo

Developer Support Engineer (NYC)

New York, NY · On-site

$151K/yr

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · On-site

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

Echo IT Solutions

Open Shift Developer

Long Beach, CA · On-site

Echo IT Solutions is seeking an Open Shift Developer to join their team in Long Beach, CA. The role involves working with the OpenShift platform and requires strong skills in DevSecOps, data ...

Hy-Tek

Automation Support Engineer

York, PA · On-site

Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer satisfaction by performing field service operations, which are responsive to ...

Hy-Tek

Automation Support Engineer

Harrisburg, PA

Manager of Innovative Services Shift: Day and Night Job Purpose: The Automation Support Engineer maximizes customer satisfaction by performing field service operations, which are responsive to ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Supporting day-to-day operations teams in resolving fleet issues, including participating in out-of-hours on-call or night shift duties as part of a roster. * Ensuring strong engineering knowledge of ...

Avoca AI

Support Engineer

New York, NY · On-site

$120K - $150K/yr

As a Support Engineer at Avoca, you're the person who makes that moment go well. This is a hands-on ... Commuter benefits and late-night rideshare * Standing desks and workspace accommodations available ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

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Night Shift Developer Support Engineer information

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How much do night shift developer support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for night shift developer support engineer in the United States is $138,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,000.00 and $138,000.00 per year, depending on experience, location, and employer.
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Infographic showing various Night Shift Developer Support Engineer job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Nights. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $138,189 per year, or $66.4 per hour.

Developer Support Engineer

Cambridge, MA • On-site

Blitzy
See more jobs at Blitzyexternal

$75K - $135K/yr

Full-time

Re-posted 15 days ago

Job description

Developer Support Engineer
About Blitzy
Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups.
Location: 1 Kendall Square, Cambridge, MA (Onsite)
Compensation: $75,000 - $135,000 + equity
The Role
We're hiring a Developer Support Engineer to serve as the technical front line for our entire customer base-from Fortune 500 enterprises running mission-critical workloads to Pro users building on our self-service platform. You'll blend customer-facing technical work with hands-on debugging and engineering, owning issues end-to-end and driving direct impact on customer outcomes.
You'll investigate complex issues, analyze logs and code, identify root causes, and implement fixes directly in the product when appropriate. This is an ideal role for someone who wants real-world exposure to production codebases at scale while helping shape the foundations of our support engineering function.
What Success Looks Like
  • You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
  • You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
  • You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
  • You submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriate
  • You own escalations end-to-end, maintaining clear communication and driving issues to resolution
  • You identify patterns across support cases that reveal opportunities for product improvements
  • You become fluent in how Blitzy's agent-driven system works, enabling faster diagnosis over time
  • You represent the voice of the customer in Engineering and Product discussions
  • You produce clear documentation, workarounds, and recommended practices that prevent future issues
  • You help establish the standards and processes that will scale our support function

Areas of Ownership
Customer Technical Support
  • Primary technical contact for Enterprise and Pro users
  • Investigation and diagnosis of platform issues
  • End-to-end ownership of escalations
  • Creation of workarounds and recommended practices

Technical Investigation
  • Log analysis, trace analysis, and debugging
  • Issue reproduction in local and staging environments
  • Root cause identification across distributed systems
  • Code-level debugging when needed

Engineering Collaboration
  • Submission of detailed engineering tickets
  • Direct implementation of fixes when appropriate
  • Collaboration on reliability improvements and agent behavior tuning
  • Representation of customer needs in product discussions

Process Building
  • Documentation creation and maintenance
  • Pattern identification for proactive improvements
  • Foundation-setting for support engineering as we scale
  • Knowledge base development

Required Experience
  • 2-5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
  • Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
  • Comfortable reading and modifying code (Python or TypeScript strongly preferred)
  • Excellent communication skills with both technical and non-technical audiences
  • Ability to remain calm under pressure during escalations or complex customer situations
  • Curiosity and resourcefulness in learning complex systems
  • Excitement about onsite collaboration with engineering and product teams

What Makes You Stand Out
  • Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
  • Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
  • Experience with AI/ML systems or model-driven automation
  • Contributions to open-source projects or internal tooling
  • Background in customer-facing engineering roles
  • Track record of translating customer feedback into product improvements

What Makes This Role Different
  • You're not just answering tickets-you're building the technical support function from the ground up at a category-defining AI company
  • Direct exposure to cutting-edge agentic AI systems and how thousands of autonomous agents collaborate to build production software
  • You'll have real engineering ownership: when you find a fix, you can ship it
  • You'll sit at the intersection of Engineering, Product, and Customer-your voice shapes the roadmap
  • Clear growth path as the support organization scales alongside one of the fastest-growing AI companies in the U.S.
  • Competitive equity package in a tier-1-backed startup with proven founders

Our Culture
Who we are:
Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
How we work:
  • We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
  • Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
  • Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
  • We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.

We believe in being 'everyday athletes'-taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team.
Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.

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