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How much do nice incontact jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for nice incontact in Florida is $29.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $49.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Nice Incontact position, and why are they important?

To thrive as a NICE inContact Specialist, you need experience in customer service operations, a solid understanding of cloud-based contact center solutions, and often a background in IT or technical support. Proficiency with the NICE inContact CXone platform, omnichannel routing, and certifications like NICE Certified Support Specialist are commonly required. Effective problem-solving, communication skills, and the ability to handle high-pressure situations are important soft skills. These skills and qualifications are essential for ensuring seamless customer interactions, optimizing contact center workflows, and supporting team efficiency.

What does a typical day look like for someone working with NICE inContact solutions?

A typical day involves configuring and supporting the NICE inContact CXone platform, troubleshooting user issues, and collaborating closely with call center agents and supervisors to ensure optimal system performance. You may participate in onboarding and training sessions for new features, monitor real-time dashboards, and respond to support tickets. The role often requires balancing regular maintenance tasks with dynamic problem resolution, so adaptability and communication are key. Working within a larger IT or customer experience team, you play a crucial part in delivering smooth and effective customer engagement.

What is a NICE inContact job?

A NICE inContact job typically involves working with cloud-based contact center software to help businesses manage customer interactions efficiently. Roles may include technical support, implementation, customer service, or development, depending on the position. Employees in these roles assist companies in optimizing their customer experience using NICE inContact's tools for call routing, analytics, and automation.

What are the most commonly searched types of Nice Incontact jobs in Florida? The most popular types of Nice Incontact jobs in Florida are:
What are popular job titles related to Nice Incontact jobs in Florida? For Nice Incontact jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Nice Incontact jobs in Florida look for? The top searched job categories for Nice Incontact jobs in Florida are:
Nice Incontact jobs near you
Infographic showing various Nice Incontact job openings in Florida as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $61,542 per year, or $29.6 per hour.
Patient Access Representative 1 (On-Site) Ft Lauderdale (H) - Ft Lauderdale

Patient Access Representative 1 (On-Site) Ft Lauderdale (H) - Ft Lauderdale

The University of Miami

Fort Lauderdale, FL • On-site

$16.50 - $21/hr

Other

Medical, Dental

Posted 26 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

215th of 535 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at our Ft. Lauderdale location.
Core Job Summary:
The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.
Core Responsibilities:
  • Performs full registration and ensures that insurance is verified, and all patients' information is correct.
  • Obtains copies of insurance cards, driver's license, and any applicable referrals.
  • Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
  • Instructs patients to complete any questionnaires that might be required by physician.
  • Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
  • Reconciles all vouchers and delivers them to designated area.
  • Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions:
  • Projects a welcoming professional demeanor.
  • Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
  • Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
  • Performs pre-service validation prior to patient's appointment for in person or virtual visits.
  • Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
  • Coordinates patient flow to ensure timely check-in and arrival to service area.
  • Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
  • Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
  • Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered.
  • Answers and triages incoming calls, listens to patient/customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
  • Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
  • Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
  • Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
High school diploma or equivalent
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
  • General knowledge of office procedures and operations.
  • Skill in data entry with minimal errors.
  • Ability to communicate effectively in both oral and written form.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to process and handle confidential information with discretion.

Any relevant education, certifications and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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