Microsoft Teams and Cisco VoIP Support: Serve as backup support for Microsoft Teams Phone System configurations, including Direct Routing and SBC management. Provide expertise on Cisco Unified ...
Microsoft Teams and Cisco VoIP Support: Serve as backup support for Microsoft Teams Phone System configurations, including Direct Routing and SBC management. Provide expertise on Cisco Unified ...
This includes managing telephony systems| VoIP implementations| contact center solutions| and network-related communication services| ensuring projects are delivered on time| within scope| and within ...
This includes managing telephony systems| VoIP implementations| contact center solutions| and network-related communication services| ensuring projects are delivered on time| within scope| and within ...
... VoIP, & QoS • Experience administrating and supporting PureCloud (Genesys Cloud) • Proven track ... cycle management Preferred : • Genesys Cloud certified • Expertise in CloudCX API's • ...
... VoIP, & QoS • Experience administrating and supporting PureCloud (Genesys Cloud) • Proven track ... cycle management Preferred : • Genesys Cloud certified • Expertise in CloudCX API's • ...
Adtran TA5000's, Genius, Ventraq EPN, GHEM implementation, Session Boarder Controllers, VOIP gateway upgrades & rollout etc.) Provide network support for major outages, Change Management activities ...
Adtran TA5000's, Genius, Ventraq EPN, GHEM implementation, Session Boarder Controllers, VOIP gateway upgrades & rollout etc.) Provide network support for major outages, Change Management activities ...
It also offers outsourcing, consulting, recruitment, career transition, and vendor management ... DOCSIS 3.0 and VoIP, SIP, MGCP applications testing using a CPE device Review product requirements ...
It also offers outsourcing, consulting, recruitment, career transition, and vendor management ... DOCSIS 3.0 and VoIP, SIP, MGCP applications testing using a CPE device Review product requirements ...
COP Manager
Tampa, FL · On-site
As a COP Manager, you will operate various C2 systems, using situational awareness synchronization ... Knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC), Tactical ...
COP Manager
Tampa, FL · On-site
As a COP Manager, you will operate various C2 systems, using situational awareness synchronization ... Knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC), Tactical ...
SYSTEMS ANALYST III-ENT
Tampa, FL · On-site
$89K - $103K/yr
Collaborates with other VOIP technologists regarding project interdependencies and performs capacity planning. * Achieves unit objectives through documentation and management of technical projects ...
SYSTEMS ANALYST III-ENT
Tampa, FL · On-site
$89K - $103K/yr
Collaborates with other VOIP technologists regarding project interdependencies and performs capacity planning. * Achieves unit objectives through documentation and management of technical projects ...
GCCS COP Manager
Tampa, FL · On-site
As a GCCS COP Manager, you will operate Global Command and Control System -Joint (GCCS-J) terminals ... Working knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
GCCS COP Manager
Tampa, FL · On-site
As a GCCS COP Manager, you will operate Global Command and Control System -Joint (GCCS-J) terminals ... Working knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
As a COP Manager (Training Manager), you will operate various C2 systems, using situational ... Expert knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
As a COP Manager (Training Manager), you will operate various C2 systems, using situational ... Expert knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
Unified Communications Engineer (Active TS/SCI)
Satellite Beach, FL · On-site
$190K - $220K/yr
Skills Voip, ts/sci, unified communications, cisco call manager, Uc, Cisco voice, Cisco voip, cucm Top Skills Details Voip,ts/sci,unified communications,cisco call manager Additional Skills ...
Unified Communications Engineer (Active TS/SCI)
Satellite Beach, FL · On-site
$190K - $220K/yr
Skills Voip, ts/sci, unified communications, cisco call manager, Uc, Cisco voice, Cisco voip, cucm Top Skills Details Voip,ts/sci,unified communications,cisco call manager Additional Skills ...
Skills Voip, ts/sci, unified communications, cisco call manager, Uc, Cisco voice, Cisco voip, cucm Top Skills Details Voip,ts/sci,unified communications,cisco call manager Additional Skills ...
Skills Voip, ts/sci, unified communications, cisco call manager, Uc, Cisco voice, Cisco voip, cucm Top Skills Details Voip,ts/sci,unified communications,cisco call manager Additional Skills ...
Jr COP Manager
Tampa, FL · On-site
As a Jr COP Manager, you will operate various C2 systems, using situational awareness ... Basic knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
Jr COP Manager
Tampa, FL · On-site
As a Jr COP Manager, you will operate various C2 systems, using situational awareness ... Basic knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
Skills Voip, ts/sci, unified communications, cisco call manager, Uc, Cisco voice, Cisco voip, cucm Top Skills Details Voip,ts/sci,unified communications,cisco call manager Additional Skills ...
Skills Voip, ts/sci, unified communications, cisco call manager, Uc, Cisco voice, Cisco voip, cucm Top Skills Details Voip,ts/sci,unified communications,cisco call manager Additional Skills ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To ... VOIP systems * Internal messaging * Conference room technology Success looks like: * Deliver and ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To ... VOIP systems * Internal messaging * Conference room technology Success looks like: * Deliver and ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To ... VOIP systems * Internal messaging * Conference room technology Success looks like: * Deliver and ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To ... VOIP systems * Internal messaging * Conference room technology Success looks like: * Deliver and ...
IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To ... VOIP systems * Internal messaging * Conference room technology Success looks like: * Deliver and ...
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IT Manager
West Palm Beach, FL · On-site
$91K - $112K/yr
Job Title: IT Manager Location: West Palm Beach, FL (On-Site) Department: Operations Reports To ... VOIP systems * Internal messaging * Conference room technology Success looks like: * Deliver and ...
Sr COP Manager/Shift Lead
Tampa, FL · On-site
$62K - $72K/yr
As a COP Manager(Shift Lead), you will operate various C2 systems, using situational awareness ... Expert knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
Sr COP Manager/Shift Lead
Tampa, FL · On-site
$62K - $72K/yr
As a COP Manager(Shift Lead), you will operate various C2 systems, using situational awareness ... Expert knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
As a COP Manager(Task Lead), you will operate various C2 systems, using situational awareness ... Expert knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
As a COP Manager(Task Lead), you will operate various C2 systems, using situational awareness ... Expert knowledge of Collaboration Tools (SharePoint), telecommunications tools (STEs/VoIP/VTC ...
Senior Telecommunications Network Specialist
$68K - $103K/yr
Develops and manages dial plans, call routing logic, SIP trunk configurations, and voice policies. * Administers PBX/VoIP systems, voicemail platforms, SBCs, gateways, E911 systems, IVR, call ...
Senior Telecommunications Network Specialist
$68K - $103K/yr
Develops and manages dial plans, call routing logic, SIP trunk configurations, and voice policies. * Administers PBX/VoIP systems, voicemail platforms, SBCs, gateways, E911 systems, IVR, call ...
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
... VoIP systems (Cisco Call Manager, RingCentral, Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR, Microsoft Defender), BDR (Datto, VEEAM), Microsoft 365 ...
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
... VoIP systems (Cisco Call Manager, RingCentral, Mitel, and Cisco phone/Finesse contact center environments), security tools (Huntress ITDR/EDR, Microsoft Defender), BDR (Datto, VEEAM), Microsoft 365 ...
Voip Manager information
What are the key skills and qualifications needed to thrive as a VoIP manager?
To thrive as a VoIP Manager, you need in-depth knowledge of Voice over IP technologies, network administration, and experience with enterprise telecommunication systems, typically supported by a degree in IT or a related field. Familiarity with platforms like Cisco Call Manager, Avaya, or Asterisk, as well as relevant certifications such as CCNA Voice or CompTIA Network+, are often required. Strong leadership, problem-solving skills, and effective communication are vital soft skills for coordinating teams and ensuring smooth operations. These competencies are essential for managing complex telephony infrastructures, minimizing downtime, and supporting business communication needs.
What does a VoIP manager do?
A VoIP Manager's daily responsibilities usually include overseeing the deployment, configuration, and maintenance of voice communication systems across the organization. Tasks often involve monitoring call quality, troubleshooting technical issues, coordinating with IT and network teams, and ensuring system security and compliance. Additionally, VoIP Managers may manage vendor relationships, guide system upgrades, and train staff on using communication tools. Being proactive in identifying potential improvements and staying updated on the latest telephony advancements is also a key part of the role.
What is a VoIP manager?
A VoIP Manager is responsible for overseeing the implementation, maintenance, and optimization of Voice over Internet Protocol (VoIP) systems within an organization. They ensure reliable communication by managing VoIP infrastructure, troubleshooting issues, and coordinating with vendors. Their role includes optimizing call quality, security, and cost efficiency while integrating VoIP solutions with other business communication tools. Additionally, they may lead a team of VoIP engineers and provide support for end-user issues.

Contractor
Re-posted 10 days ago
Job description
Location: ONSITE- Chicago or Remote
Duration: 6 months
Role: Voice Engineer
Descriptions:
M&A Genesys Cloud Integration:
Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities.
Evaluate legacy contact center infrastructures and recommend integration or migration strategies.
Collaborate with business units to ensure Genesys Cloud solutions align with organizational goals.
Genesys Cloud Configuration:
Configure and optimize Genesys Cloud applications, routing, and workforce management systems.
Manage and integrate telephony solutions with SIP trunks and cloud infrastructure.
Develop and implement call flow designs and routing strategies to ensure operational continuity.
Microsoft Teams and Cisco VoIP Support:
Serve as backup support for Microsoft Teams Phone System configurations, including Direct Routing and SBC management.
Provide expertise on Cisco Unified Communications Manager (CUCM) systems during M&A activities if required.
Assist with integration of hybrid communication environments as needed.
Collaboration and Communication:
Work closely with IT, network, and security teams to ensure Genesys Cloud integration aligns with broader infrastructure.
Provide technical expertise and training to internal stakeholders during M&A projects.
Collaborate with vendors and service providers to address system issues and escalate as needed.
5+ years of experience in voice engineering with a focus on Genesys Cloud implementations.
Strong knowledge of Genesys Cloud architecture, call routing, and telephony integrations.
Familiarity with Microsoft Teams Phone System and Cisco VoIP solutions.
Demonstrated experience in M&A voice system integrations and migrations.
Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions.
Excellent analytical and problem-solving skills, with the ability to work under tight deadlines.
Certifications such as Genesys Cloud Certified Professional (GCP-GC) or Microsoft Teams Voice Engineer Expert.
Experience with contact center analytics and reporting tools.
Knowledge of hybrid telephony environments and cloud migration strategies.
Familiarity with regulatory compliance for voice systems (e.g., E911).
Strong project management and organizational skills.
Excellent verbal and written communication abilities.
Ability to adapt to rapidly changing environments and requirements during M&A activities.
Proactive problem solver with a focus on delivering high-quality results.
Keyword:
Skills: IT IS_CNS_Voice Network_Cisco~Genesys Inbound Voice
Experience Required: 6-8, Project Code :
About Real Soft
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Monmouth Junction, NJ, US
Year founded
1991