New Product Introduction Program Manager Jobs in British Columbia

SMS is looking for a Business Development Manager, Underground to drive growth in our underground hard rock business across Canada. This role is focused on expanding market opportunities for equipment, conversions, and drill head sales, while supporting the successful introduction of new products. Working closely with underground leadership and technical teams, the role builds strong relationships with mining customers, engineering firms, and OEM partners to strengthen SMS and Komatsu’s market presence and long-term success.

Work Location: Remote, Canada
Salary: Base salary of $125,000–$135,000, with significant additional bonus and incentive opportunities—bringing total compensation potential up to $200,000 annually.
Work Arrangement: Remote role with regular travel to customer and SMS branch locations
Schedule: Monday – Friday

What You’ll Do

Sales Strategy & Business Development

• Lead and execute sales strategies for underground equipment, conversion kits, and rebuilds.
• Evaluate market opportunities, expand into new territories, and own the underground sales pipeline.
• Develop customer-focused sales presentations and content to support effective engagement.

RFP Leadership

• Serve as the primary lead for underground equipment RFPs.
• Ensure SMS participation in regional mine RFP processes.
• Coordinate with mining, branch, and corporate teams to deliver professional, compliant proposals.

Marketing – Business Lead

• Co-lead the underground marketing strategy and budget with the GM, Underground Hard Rock.
• Develop a 3–5 year marketing roadmap aligned with product launches and enhancements.
• Identify and leverage key marketing channels within the underground mining industry.

Product Support

• Lead product support resources for the underground hard rock business line.
• Establish KPIs, monitor revenue performance, and report to key stakeholders.
• Support inventory planning through regular audits and forecasting activities.

Technical Sales Support

• Partner with technical teams to support underground branch operations.
• Ensure OEM technical documentation is current, accessible, and well communicated.
• Support the development of business development capabilities in targeted growth regions.

OEM Relationships

• Develop and maintain strong relationships with OEM partners.
• Establish KPIs to support delivery, reliability, competitiveness, and service performance.
• Ensure effective processes for pricing, ordering, warranty, and inventory management.

Launch Strategy & New Product Introduction

• Support underground business and product launch strategies alongside senior leadership.
• Act as a key liaison between OEMs and corporate, regional, and branch teams.
• Develop and execute short-term product roadmaps and implementation plans.

What You Bring

The successful candidate will bring a strong combination of strategic, commercial, and operational experience within the underground or heavy equipment environment. Other requirements include:

• Post-secondary education with 8–10 years of related experience; an equivalent combination of education and experience will be considered.
• Formal education and/or extensive experience in the heavy equipment industry is required.
• Bilingual (English/French) preferred.
• Ability to work independently with minimal direct supervision.
• Proven experience building and maintaining relationships with key influencers and decision-makers within the mining industry.
• Strong understanding of customer challenges and the ability to develop effective, value-driven solutions.
• Experience in contract negotiation, lifecycle costing, and after-sales support.
• Solid knowledge of parts and labour supply, distribution, and branch operations, including organizational structure.
• Demonstrated capability in technical issue resolution, personnel training, and operational development.
• Working knowledge of finance as it relates to operations, including budgeting and performance tracking.
• Proficiency in Microsoft Excel and Word.

This position is classified as a Frontline Leader role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

Pre-Employment

Candidates may be required to complete:

• Pre-employment medical questionnaire
• Drug and alcohol test
• 5-year commercial driver’s abstract
• Criminal record check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.