New Product Development Program Manager Jobs in Lansing, MI

Who are we?

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service

The core values for Michigan Millers and Western National Insurance, Connectiveness – Accountability – Empowerment are incorporated into all that we do. Our workplace culture encourages employees to seek out learning opportunities and to strive for growth and development in the insurance industry.

We understand the importance of a positive work community and a healthy workplace environment when striving for organizational success. Our emphasis on internal growth and maintaining healthy team relationships translates into external growth and building sustainable customer relationships.

Does this opportunity interest you?

Michigan Millers Mutual Insurance Company is seeking a Product Development & Compliance Specialist III to join our team!

The individual in this role will be responsible for ensuring compliance with regulatory requirements related to the filing and approval of insurance products.

What are the responsibilities and opportunities of this role?

• Monitor legislative and regulatory resources and analyze the impact of changes on Western National insurance products.
• Identify new regulatory requirements that may necessitate policy, rate, rule, or form changes; implement updates to ensure statutory compliance.
• Develop and maintain policy forms and rules to support new or revised coverage requirements.
• Partner with actuarial teams to support rate changes for assigned lines of business and communicate updates to internal and external stakeholders.
• Provide guidance on system usage, billing processes, and contract renewals related to assigned products.
• Serve as a technical consultant and subject matter expert; train and coach Product Development Analysts.
• Participate in testing and auditing activities for assigned lines of business, both pre- and post-implementation.

Decision-Making & Authority

• Make decisions on routine issues in accordance with established guidelines and standard practices.
• Exercise judgment and interpretation when addressing non-routine situations.
• Recommend solutions for moderately complex issues and escalate as appropriate.
• Proactively identify risks, issues, and improvement opportunities and propose effective solutions.

• Identify and address problems or situations that are new or lack clear precedent.
• Apply a structured, multi-step approach to analyze issues and develop solutions.
• Lead or contribute to process improvements and innovative initiatives to enhance performance.
• Discover, evaluate, and support new product ideas, enhancements, or strategic extensions of existing products.

Customer & Stakeholder Interaction

• Consistently uphold customer experience standards by responding promptly, maintaining a positive and professional demeanor, building rapport, demonstrating empathy, managing expectations, and taking ownership of issues through resolution.
• Maintain regular collaboration with internal stakeholders, including Underwriting and other business partners.
• Engage with external customers and partners as needed.

What are the must-have qualifications for a candidate?

• 3 years of Property and Casualty insurance required.
• Ability to interpret and translate legal and regulatory language into clear, compliant policy language.
• Demonstrated experience reviewing, filing, and maintaining personal and commercial lines product forms at the state level.
• Strong written and verbal communication skills, with the ability to effectively engage internal and external stakeholders.

Core Competencies

• Exceptional attention to detail and commitment to accuracy.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements.
• Proven ability to work independently while organizing and executing assigned responsibilities.
• Demonstrated experience planning, leading, and executing projects.
  

Education & Credentials

• Bachelor’s degree or equivalent related experience required.
• CPCU or other relevant insurance designation preferred.
  

Technical Skills

• Proficient in the use of core systems, standard office equipment, and business software applications.
• Experience with the System for Electronic Rate and Form Filing (SERFF) and insurance bureau websites preferred.

Compensation overview

The full hiring range for this role is $78,945 - $108,575.50, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®”, and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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