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Network Support Jobs in Massachusetts (NOW HIRING)

Blueport Inc.

Network Support Engineer

Walpole, MA · On-site

$58K/yr

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated ...

New

Blueport Inc.

Network Support Engineer

Walpole, MA · On-site

$58K/yr

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated ...

New

Moderna Therapeutics

Network Engineer

Norwood, MA

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WANcircuitsCASB, ZTNA, and cloud connectivity.

Moderna, Inc.

Network Engineer

Norwood, MA · On-site

Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and cloud connectivity.

Info-Ways

Network Data CCIE - Boston, MA

Boston, MA

Good understanding of Aruba and Cisco Wireless Network design and support. In-depth knowledge of F5 Load-balancer. In-depth knowledge of MPLS, MPLS carriers to schedule, test and turn up their ...

Secur-Serv

Resident Network Engineer

Worcester, MA · On-site

Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer's commercial network * Support ongoing efforts in defining best practice policies for Juniper ...

Secur-Serv

Resident Network Engineer

Worcester, MA · On-site

Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer's commercial network * Support ongoing efforts in defining best practice policies for Juniper ...

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network. * Tracks, updates, and manages issues ...

Provequity

Senior Network Engineer

Boston, MA · On-site

$113K - $154K/yr

Position Overview The Senior Network Engineer will join a dedicated IT team and report to the Director of IT supporting the team's efforts to deliver highquality outcomes and advance key ...

Massgeneralbrigham

Network Technician

Boston, MA

$19.81 - $28.30/hr

Job Summary MGB Digital Desktop Support Tech Services is hiring! Full Time, Network Support ... Technician This position is vital to the team, you will be responsible for managing and supporting ...

Mass General Brigham

Network Technician

Boston, MA · On-site

$19.81 - $28.30/hr

Job Summary MGB Digital Desktop Support Tech Services is hiring! Full Time, Network Support ... Technician This position is vital to the team, you will be responsible for managing and supporting ...

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All JobsNetwork Support JobsNetwork Support Jobs in Massachusetts

Network Support information

See Massachusetts salary details

$16

$28

$40

How much do network support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for network support in Massachusetts is $28.81, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $30.96 per hour, depending on experience, location, and employer.

What is the difference between Network Support vs Network Administrator?

AspectNetwork SupportNetwork Administrator
CertificationsCompTIA Network+, Cisco CCNA (often)CompTIA Network+, Cisco CCNA, sometimes higher certifications
Work EnvironmentHelpdesk, troubleshooting, user support, often in IT support teamsNetwork management, configuration, maintenance, often in IT departments
ResponsibilitiesAssist users, troubleshoot network issues, basic setupDesign, implement, monitor, and maintain network infrastructure
Employer & Industry UsageHelpdesk roles, small to medium businesses, IT support firmsLarge organizations, enterprise networks, government agencies

Network Support focuses on troubleshooting and assisting users with network issues, often in a helpdesk setting. Network Administrators handle the design, configuration, and maintenance of network infrastructure. While both roles require similar certifications and work in related environments, Network Support is more user-focused, whereas Network Administrators manage the overall network health and performance.

What is a network support?

A Network Support professional is responsible for maintaining, troubleshooting, and supporting computer networks within an organization. Their duties include ensuring network connectivity, resolving network-related issues, and assisting with hardware and software configurations. They also monitor network performance, perform upgrades, and provide technical support to users. Network Support specialists play a crucial role in keeping business operations running smoothly by ensuring reliable and secure network infrastructure.

How to become a network support specialist?

To become a network support specialist, individuals typically need a high school diploma or equivalent, along with knowledge of networking concepts, protocols, and hardware. Earning industry certifications such as CompTIA Network+ or Cisco CCNA can improve job prospects, and hands-on experience with network troubleshooting and support is highly valued.

What are some common challenges faced by network support professionals, and how can they be addressed?

Network Support professionals often encounter challenges such as troubleshooting complex connectivity issues, managing hardware failures, and staying updated with rapidly evolving technologies. These challenges can be addressed by developing strong analytical skills, maintaining detailed documentation, and participating in ongoing training or certification programs. Collaboration with other IT teams and clear communication with end-users are also crucial for resolving issues efficiently and minimizing downtime.

What are the key skills and qualifications needed to thrive as a network support professional?

To thrive as a Network Support professional, you need a solid understanding of computer networking, troubleshooting, and network security, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and diagnostic software is essential for managing and resolving technical issues efficiently. Strong analytical thinking, communication skills, and patience are vital soft skills for diagnosing problems and assisting users. These competencies ensure reliable network performance, minimize downtime, and provide effective support to maintain organizational productivity.
What are the most commonly searched types of Network Support jobs in Massachusetts? The most popular types of Network Support jobs in Massachusetts are:
What are popular job titles related to Network Support jobs in Massachusetts? For Network Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Network Support jobs in Massachusetts look for? The top searched job categories for Network Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Network Support jobs? Cities in Massachusetts with the most Network Support job openings:
Network Support jobs near you
Infographic showing various Network Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $59,925 per year, or $28.8 per hour.

Network Support Engineer

Blueport Inc.

Walpole, MA • On-site

$58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role (not remote), you’ll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients. 
As a Network Support Engineer II at Blueport, you’ll help shape the future of connected living by keeping client networks operating at peak performance and delivering responsive, expert support when it matters most. You’ll troubleshoot intricate issues, enhance system reliability, and partner with engineering and customer success teams to provide outstanding network experiences across hospitality and multifamily environments. 

Why You’ll Love Working at Blueport

  • Competitive benefits, including 401(k), health, dental, and vision insurance 
  • Paid time off to rest and recharge 
  • Room for growth and career development 
  • A collaborative, innovative culture where your ideas are valued 
  • Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide 
  • Onsite work in our Walpole, MA office to support learning and collaboration 

What You’ll Do

  • Serve as the Tier 2 escalation point, resolving advanced and complex network issues 
  • Provide guidance and support to the Tier 1 support team 
  • Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols 
  • Monitor network performance, troubleshoot incidents, and improve security 
  • Deploy and test new networking equipment and solutions 
  • Collaborate with internal teams to ensure reliable, high-performance connectivity 
  • Work onsite full-time in our Walpole office (this is not a remote position) 

What You’ll Bring

  • 2+ years of experience in a call center or technical support environment 
  • Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless) 
  • Practical experience with HP & Cisco switch CLI 
  • Strong communication skills with the ability to understand and explain technical issues to customers 
  • Excellent problem-solving abilities 
  • Spanish language skills are a plus 
 Disclaimer
 
This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
 
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
  
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.