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Network Support Manager Jobs in Massachusetts (NOW HIRING)

Blueport Inc.

Network Support Engineer

Walpole, MA · On-site

$58K/yr

Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs ... support environment * Solid understanding of networking fundamentals (IP addressing, subnetting ...

New

Blueport Inc.

Network Support Engineer

Walpole, MA · On-site

$58K/yr

Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs ... support environment * Solid understanding of networking fundamentals (IP addressing, subnetting ...

New

The CCS Companies

Desktop Support Specialist

Norwood, MA · On-site

$24 - $29/hr

Manages PC installations, imaging, upgrades, and patches. * Troubleshoots and resolves problems related to hardware and software. * Collaborates with Network Support to ensure that PCs, printers ...

Cornerstone

Desktop Support Manager

Boston, MA

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop ... Demonstrated ability to troubleshoot software, hardware, printer and network issues * Comprehensive ...

Cornerstone Research

Desktop Support Manager

Boston, MA · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop ... Demonstrated ability to troubleshoot software, hardware, printer and network issues * Comprehensive ...

Moderna Therapeutics

Network Engineer

Norwood, MA · On-site

Support network changes, upgrades, configuration updates, and maintenance activitiesin accordance withestablished change management processes. * Maintainaccuratenetwork documentation, diagrams ...

Moderna, Inc.

Network Engineer

Norwood, MA · On-site

Support network changes, upgrades, configuration updates, and maintenance activities in accordance with established change management processes. * Maintain accurate network documentation, diagrams ...

Info-Ways

Network Data CCIE - Boston, MA

Boston, MA · On-site

Providing Remote support for Installation, configuration and management of Network Components at remote sites. Exposure of dealing with BGP and various other routing protocols like RIP, OSPF & EIGRP.

Secur-Serv

Resident Network Engineer

Worcester, MA · On-site

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a ... Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer ...

Secur-Serv

Resident Network Engineer

Worcester, MA · On-site

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a ... Support design and planning of Juniper MX, QFX, EX series and associated solutions within customer ...

Provequity

Senior Network Engineer

Boston, MA

$113K - $154K/yr

Expert-level prociency in the implementation, management, and support of the following technologies ... Network performance troubleshooting tools (e.g., Wireshark) SD-WAN & Routing Platforms * Palo Alto ...

Partners Capital

Senior IT Support Engineer

Boston, MA · On-site

... network of partnerships with what we consider exceptional asset managers across all major asset ... Position Description The IT Support Engineer, located in Boston, supports a fast-growing global ...

Massgeneralbrigham

Network Technician

Boston, MA

$19.81 - $28.30/hr

Job Summary MGB Digital Desktop Support Tech Services is hiring! Full Time, Network Support ... managing and supporting a wide range of technical systems and equipment. Duties include ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Massachusetts

Network Support Manager information

See Massachusetts salary details

$73.2K

$94.9K

$112.5K

How much do network support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for network support manager in Massachusetts is $94,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,700.00 and $104,300.00 per year, depending on experience, location, and employer.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What cities in Massachusetts are hiring for Network Support Manager jobs? Cities in Massachusetts with the most Network Support Manager job openings:
Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,905 per year, or $45.6 per hour.

Network Support Engineer

Blueport Inc.

Walpole, MA • On-site

$58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role (not remote), you’ll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients. 
As a Network Support Engineer II at Blueport, you’ll help shape the future of connected living by keeping client networks operating at peak performance and delivering responsive, expert support when it matters most. You’ll troubleshoot intricate issues, enhance system reliability, and partner with engineering and customer success teams to provide outstanding network experiences across hospitality and multifamily environments. 

Why You’ll Love Working at Blueport

  • Competitive benefits, including 401(k), health, dental, and vision insurance 
  • Paid time off to rest and recharge 
  • Room for growth and career development 
  • A collaborative, innovative culture where your ideas are valued 
  • Opportunity to work with cutting-edge networking technologies used in hotels and multifamily communities nationwide 
  • Onsite work in our Walpole, MA office to support learning and collaboration 

What You’ll Do

  • Serve as the Tier 2 escalation point, resolving advanced and complex network issues 
  • Provide guidance and support to the Tier 1 support team 
  • Configure and manage network infrastructure, including switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols 
  • Monitor network performance, troubleshoot incidents, and improve security 
  • Deploy and test new networking equipment and solutions 
  • Collaborate with internal teams to ensure reliable, high-performance connectivity 
  • Work onsite full-time in our Walpole office (this is not a remote position) 

What You’ll Bring

  • 2+ years of experience in a call center or technical support environment 
  • Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless) 
  • Practical experience with HP & Cisco switch CLI 
  • Strong communication skills with the ability to understand and explain technical issues to customers 
  • Excellent problem-solving abilities 
  • Spanish language skills are a plus 
 Disclaimer
 
This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
 
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
  
Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.