Network Support Manager Jobs in Rochester Hills, MI

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Location: Anywhere in the US (ET preferred)

Work Schedule: Remote, M-F 8 AM - 5 PM

Reports to: Head of Smart Building Services, Americas

Estimated compensation for this position is: $100,600 - $137,000 annually

The BMS / OT Technology Support Specialist provides hands-on technical expertise supporting building technology (BT) operations for assigned client accounts, covering the full stack of BT assets - from BMS supervisory controllers and HVAC interface devices to the compute infrastructure that supports them. This role is the primary technical executor for the account's building technology program and works in close coordination with the Building Technology Coordinator. This role is part of the Operational Technology team, whose combined expertise covers the full technical scope below. Candidates are not expected to have deep expertise in every technical area - a highly desired candidate will have a broad knowledge of all areas with strong, demonstrated strength in several of them.

Vulnerability & Patch Management

• Identify vulnerabilities in BMS/OT connected assets; plan and validate remediation paths using vendor resources and security advisories.
• Test new software versions in a development environment; create and validate baselines prior to production deployment.
• Execute patching across BMS supervisory devices (JACE/JENEsys), HVAC equipment controllers, and building technology applications.
• Deploy approved software updates; support vendors and contractors through deployment; troubleshoot post-deployment issues.

Certificate & Credential Management

• Renew and manage certificates for JACE/JENEsys devices, BMS supervisory equipment, HVAC controllers, and server infrastructure supporting BMS applications.
• Sign and manage certificates for assets connected to the building/OT network; support certificate automation initiatives as they are introduced.

Product Onboarding & Technical Intake

• Review and validate device onboarding and offboarding across diverse networks, including IP address, MAC address, and certificate signing.
• Support new OT product onboarding end-to-end: lab testing, proof-of-concept validation, intake documentation, and asset scanning (e.g., Qualys, Tenable, or Phosphorus.io).

BMS Operations, Troubleshooting & Monitoring

• Troubleshoot and restore BMS systems and services including offline and unresponsive assets; review system alerts and coordinate incident triage and resolution.
• Monitor servers and storage supporting building technology applications; manage application backups and coordinate hardware replacements.
• Respond to support requests from facility teams, property managers, and facility management partners; troubleshoot application and network issues affecting building technology operations.

Application Technology Ownership & SME

• Manage overall technology health, stability, security, and compliance of BMS and building technology applications; oversee application lifecycle from onboarding through retirement and decommissioning.
• Serve as the primary Subject Matter Expert (SME) for application support, governance, enhancements, and risk management; manage vendor relationships for application maintenance and upgrades (e.g., Siemens, Distech, Lynxspring, or other Niagara-based controls contractors).

Project Implementation

• Support BMS controls cutovers, system startups, and new user group creation for new construction and retrofit projects.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.