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Network Support Manager Jobs in Reston, VA (NOW HIRING)

MBR Partners

Core Network Support Engineer

Ashburn, VA

$80K - $90K/yr

Regional Support Manager Position Summary The Customer Support Engineer is responsible for ... Work directly with customer technical teams to identify, isolate, and resolve system and network ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Reston, VA

Network Support Manager information

See Reston, VA salary details

$69.7K

$90.4K

$107.2K

How much do network support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for network support manager in Reston, VA is $90,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $99,400.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What are the most commonly searched types of Network Support jobs in Reston, VA?

The most popular types of Network Support jobs in Reston, VA are:

What cities near Reston, VA are hiring for Network Support Manager jobs?

Cities near Reston, VA with the most Network Support Manager job openings:

Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $90,406 per year, or $43.5 per hour.

Core Network Support Engineer

MBR Partners

Ashburn, VA

$80K - $90K/yr

Full-time

Posted 16 days ago

Job description

Customer Support Engineer
Reports To: Regional Support Manager

Position Summary
The Customer Support Engineer is responsible for providing technical support and maintaining strong customer relationships across the region. This role serves as the primary owner of customer support cases, managing issues from initial diagnosis through resolution while ensuring compliance with service level agreements (SLAs). The successful candidate will combine strong telecommunications expertise with excellent customer service, troubleshooting, and communication skills.

Key Responsibilities
Customer Support & Incident Management
•Deliver exceptional customer support and maintain high customer satisfaction.
•Own customer support requests from start to finish, ensuring timely resolution and SLA compliance.
•Troubleshoot and resolve complex customer issues independently and collaboratively.
•Work directly with customer technical teams to identify, isolate, and resolve system and network problems.
•Provide outage recovery assistance and perform root cause analysis (RCA).
•Coordinate with internal engineering, product, and development teams to resolve technical issues.
•Participate in customer-facing review meetings and provide regular updates on open cases.
•Assist customers with maintenance activities, software upgrades, patching, and system updates in lab and production environments.
•Participate in an on-call support rotation, including after-hours support as required.
Technical Operations
•Install, configure, test, upgrade, and maintain telecommunications solutions.
•Recreate and analyze customer issues in a lab environment.
•Utilize case management systems to document activities, action plans, and status updates.
•Ensure adherence to established support processes and procedures.
•Make timely and effective decisions in high-pressure environments.
Documentation & Knowledge Management
•Create and maintain technical documentation, including Methods of Procedure (MOPs).
•Contribute to internal and customer-facing knowledge base articles.
•Support continuous process improvement initiatives and operational excellence.

Technical Skills
Hands-on experience with one or more of the following:
•HSS
•HLR (including SDM)
•STP
•DNS/ENUM
•Number Portability (NP)
•DRA
•Signaling Firewall
•Centralized Routing Engine

Knowledge of at least two of the following protocols:
•SS7
•Diameter
•SIP
•DNS
•ENUM
Strong understanding of:
•SCTP, TCP, and UDP networking protocols
•Basic SSL/TLS concepts
•Linux administration and troubleshooting
Experience using:

•Wireshark
•Signaling simulators
•Ticketing/CRM tools such as Salesforce, Jira, or similar platforms
Familiarity with virtualization and cloud technologies, including:
•NFV
•OpenStack
•KVM
•VMware
•AWS
•Ansible
•Containers
•Kubernetes
Communication Skills
•Excellent verbal and written English communication skills.
•Ability to clearly communicate technical concepts to customers and internal stakeholders.
•Strong presentation and customer engagement skills.
•Ability to collaborate effectively across multiple departments and teams.
Personal Attributes
•Customer-focused with a commitment to service excellence.
•Self-motivated and able to work independently.
•Strong analytical and problem-solving skills.
•Calm and effective under pressure.
•Adaptable in a fast-paced, dynamic environment.
•Detail-oriented with a high level of accuracy.
•Results-driven with a strong sense of ownership and accountability.
•Team player who builds trust and positive cross-functional relationships.
•Demonstrates integrity, professionalism, and sound judgment.
•Passionate about continuous improvement and learning.
•Leads by example and contributes positively to team success.
Must be a US citizen - No work permit solutions