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Network Support Manager Jobs in Crofton, MD (NOW HIRING)

Dresner Group

Client Support Manager

Columbia, MD · On-site

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of ... MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP * Certifications may be supplemented with ...

Dresner Group

Client Support Manager

Columbia, MD

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of ... MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP * Certifications may be supplemented with ...

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All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Crofton, MD

Network Support Manager information

See Crofton, MD salary details

$67.8K

$87.9K

$104.2K

How much do network support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for network support manager in Crofton, MD is $87,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $96,600.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What cities near Crofton, MD are hiring for Network Support Manager jobs?

Cities near Crofton, MD with the most Network Support Manager job openings:

Network Support Manager jobs near you

Network Support Professionals for DC Government Entity

Management Applications, Inc.

Potomac, MD • On-site

Full-time

Re-posted 2 days ago

Key responsibilities

  • Support the entity's existing on-premises infrastructure and personnel components according to IT policies and procedures.

  • Respond to alert notifications, prepare system performance reports, and provide technical support and training to entity employees.

  • Assist with provisioning new systems, performing system upgrades, and ensuring the security and backup of IT infrastructure.

Job description

Network Support Professionals for DC Government Entity
Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.
Entity's internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.
The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity's IT services and timely completion of technology projects.
IT Environment
Cisco ASA Firewall
Cisco FirePower
IPS Cisco Switching
Cisco VLANs
Cisco Routing
Cisco VPN
Fiber Channel Switch
SAN Hyper-V
Video Conference Bridge
Video Conference Endpoint
Office 365
Netwrix
AlienVault SIEM
Active Directory
Group Policy
DNS
DHCP
RDP
HTTP/S
FTP
Terminal Services
Barracuda Backup
Barracuda Web Filter
Barracuda Email Filter
Deltek CostPoint
Sophos Endpoint Protection
ESRI ArcGIS
SharePoint
Windows Server 2012 R2
Windows 7
Windows 10
Office 2013
Office 2016
Scope of Support Services
Staff will support entity's existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:
a. Following entity IT Policies and Procedures;
b. Development of project /Statements of Work;
c. Responding to alert notifications from system monitoring applications;
d. Prepare regular system performance reports and present recommendations
for improvement;
e. Providing technical support and training to entity employees;
f. Provide technical expertise and support for regional IT projects in which entity
is involved;
g. Take necessary steps to ensure entity's IT infrastructure is safe from malware and properly maintained and patched;
h. Ensure that all entity servers are appropriately backed up and can be restored within agreed upon timeframes;
i. Provisioning of new systems as needed or full-system upgrades of existing systems;
In order to provide the support detailed above, Contractor will :
Open Positions
Tier 3 Network Engineer
One (1) person on-site full time for Tier 3 level support and project- based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.
Tier 2 Network Engineer
One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.
Additional Positions
It is anticipated that additional projects supporting the entity's infrastructure will arise that require specialized technical skills from the following open positions:
  • Oracle Database Administrator;
  • Java Programming;
  • Microsoft SharePoint Administrator;
  • Microsoft SharePoint Developer;
  • Cisco CCNP or equivalent level engineer;
  • Cisco CCNP Wireless or equivalent level engineer;

Job Application Instructions
To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

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