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Network Support Manager Jobs in Boston, MA (NOW HIRING)

MFS

Network Manager

Boston, MA

$110K - $158K/yr

At MFS, you will find a culture that supports you in doing what you do best. Our employees work ... THE ROLE The Network Manager serves as a subject matter expert in data communications, specializing ...

SpearBio

Manager, Field Application Support

Woburn, MA · On-site

Manager, Field Application Support Spear Bio has a unique opportunity for a hands-on, technical ... Knowledge of neurodegenerative disease research with existing network in drug development, academic ...

OvationCXM

Restaurant Support Technician

Boston, MA · On-site

$50 - $75/hr

About OvationCXM OvationCXM, a dba under Boomtown Network Inc, is a Customer Experience Management ... Restaurant Support Technician Part-time Contract | On-site | Greater Boston, MA We are looking for ...

Systemart LLC

Network Engineering Manager

Boston, MA · Hybrid

Role Summary We are seeking an experienced Network Engineering Manager to lead the architecture and ... Collaborate with security and infrastructure teams to support disaster recovery and compliance.

Sorbis

Be Seen First

Network Engineer Boston

Boston, MA · On-site

$90K - $100K/yr

We are seeking a full-time Network & Systems Engineer to join our team in a hybrid role. We are a ... Implement and support managed wired and wireless networks. * Install, administer, and troubleshoot ...

Datadog

Manager, Networking

Boston, MA · On-site

$152K - $180K/yr

... supporting a rapidly growing global enterprise. As Datadog continues to grow rapidly, this role ... Lead the global network engineering teams, managing both full-time employees and third-party ...

Vinfen

Autism Support Broker

West Roxbury, MA · On-site

$27.68/hr

Meets at least monthly with DDS Autism Clinical Manager and/or other relevant DDS staff to review ... network of supports and conducting ongoing outreach to service providers. * Assists the family in ...

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Showing results 21-40

All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Boston, MA

Network Support Manager information

See Boston, MA salary details

$72.8K

$94.4K

$111.9K

How much do network support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for network support manager in Boston, MA is $94,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,300.00 and $103,700.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What cities near Boston, MA are hiring for Network Support Manager jobs?

Cities near Boston, MA with the most Network Support Manager job openings:

Network Support Manager jobs near you

Senior Network Engineer - Boston MA Area

Boston, MA • On-site

Blue Mantis
See more jobs at Blue Mantisexternal

Full-time

Re-posted 25 days ago

Job description

Description
This Role Requires Applicants To Be Located In The Boston area as you will be required to be on site as needed 1-2 days a week.
We are looking for a talented and experienced Senior Network Engineer to join our growing, dynamic team in delivering exceptional service to our customers. In this role, you will take the lead in supporting a large and important customer environment, while also lending your expertise to a diverse portfolio of smaller customers and teammates as needed.
You will leverage your deep knowledge of networking technologies including Cisco, HPE, and Dell switches, as well as SonicWall, Fortinet, Meraki and Palo Alto firewalls, to manage, troubleshoot, and optimize mission-critical networks. Your expertise will be crucial in maintaining the highest standards of reliability, security, and performance. Additionally, you will actively contribute to documentation and process improvement initiatives, helping to elevate our service delivery.
We are seeking candidates located in the greater Boston area (with a preference for Quincy or surrounding towns) who can travel locally to customer sites for support, upgrades, and emergency situations as required.  Reliable transportation is a must. Candidates with experience supporting municipal environments and SLED (State, Local, and Education) sector expertise is a definite plus.
If you thrive in high-pressure environments and are passionate about tackling complex technical challenges, we invite you to make a significant impact with our team.

Key Responsibilities
Incident Response and Troubleshooting:
  • Quickly assess and resolve network-related incidents, ensuring minimal disruption to operations.
  • Conduct root cause analysis (RCA) and implement preventive measures to avoid recurrence.
 Proactive Network Maintenance:
  • Perform firmware updates, patches, and upgrades across all network devices.
  • Monitor network health and performance, identifying and addressing potential issues proactively.
  • Documentation and Process Improvement:
  • Create and maintain detailed documentation, including Standard Operating Procedures (SOPs) and technical diagrams.
  • Develop runbooks to streamline troubleshooting and resolution processes.
 Communication and Collaboration:
  • Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
  • Collaborate with cross-functional teams to ensure seamless integration of network services.
  • On-Call Support - Participate in an on-call rotation to provide 24/7 network support when needed.

Skills, Knowledge & Expertise
Technical Skills:
  • Switching and Routing: Expertise in Cisco, HP and Dell switches, with a solid understanding of VLANs, trunking and spanning tree. 
  • Firewalls: Hands-on experience with SonicWALL, Fortinet, Meraki and Palo Alto firewalls, including policy configuration, troubleshooting, high availability and optimization.
  • Wireless and Cloud Networking: Experience with Cisco and Meraki Wireless 
  • Load Balancing: Proficiency with physical and virtual F5 load balancers, including configuration and troubleshooting.
  • Monitoring: Familiarity with network monitoring tools (SolarWinds) 
Soft Skills:
  • Exceptional analytical and problem-solving abilities.
  • Strong verbal and written communication skills to provide clear updates and create comprehensive documentation.
  • Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
Experience:
  • Minimum 7–10 years of experience in network engineering roles, with a focus on enterprise-scale environments.
  • Proven track record in incident management, RCA, and delivering network solutions under tight deadlines.
  • Experience with firmware updates, patch management, and hardware lifecycle management.
Certifications (Preferred):
  • Cisco Certified Network Professional (CCNP) or equivalent
 

Job Benefits
Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
 
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
 
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
 
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.