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Network Support Manager Jobs in Indiana (NOW HIRING)

Patrick Industries

Network Engineer

Elkhart, IN · On-site

Participate in technology evaluations and network architecture improvement projects Network Security & Access Management * Administer, configure, and support Palo Alto Networks security platforms ...

Patrick Industries

Network Engineer

Elkhart, IN · On-site

Participate in technology evaluations and network architecture improvement projects Network Security & Access Management * Administer, configure, and support Palo Alto Networks security platforms ...

Patrick Industries

Network Engineer

Elkhart, IN · On-site

Participate in technology evaluations and network architecture improvement projects Network Security & Access Management * Administer, configure, and support Palo Alto Networks security platforms ...

Meta

Network Engineer, Deployment & Support

Lebanon, IN · On-site

$135K/yr

Deployment, configuration, and management of all network infrastructure on our data center campus ... Support the development, testing and integration of new hardware and software platforms into the ...

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Showing results 21-40

All JobsNetwork Support JobsNetwork Support Manager JobsNetwork Support Manager Jobs in Indiana

Network Support Manager information

See Indiana salary details

$63.8K

$82.7K

$98K

How much do network support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for network support manager in Indiana is $82,690.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $90,900.00 per year, depending on experience, location, and employer.

What does a network support manager do?

A Network Support Manager oversees the operation and maintenance of an organization's computer networks. They manage a team of network support specialists to ensure network reliability, troubleshoot issues, and implement improvements. Their responsibilities also include planning network upgrades, ensuring cybersecurity measures are in place, and coordinating with other IT departments. Network Support Managers play a critical role in minimizing downtime and maintaining efficient IT infrastructure.

How does a network support manager typically collaborate with other IT teams to resolve complex network issues?

A Network Support Manager often works closely with system administrators, cybersecurity teams, and software engineers to diagnose and resolve complex network problems. This collaboration may involve coordinating troubleshooting efforts, sharing network performance data, and developing cross-functional solutions to ensure minimal downtime. Regular meetings and clear communication channels are essential to align on incident response and long-term network improvement strategies. This team-oriented approach helps maintain a stable and secure network environment.

What are the key skills and qualifications needed to thrive as a network support manager, and why are they important?

To thrive as a Network Support Manager, you need a strong background in network infrastructure, troubleshooting, and team leadership, often supported by a bachelor's degree in IT or a related field. Familiarity with tools like Cisco IOS, network monitoring systems, and certifications such as CCNA or CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and organizational skills are crucial soft skills for effectively managing teams and responding to network issues. These skills and qualifications are essential to ensure reliable network operations, minimize downtime, and lead support teams efficiently.

What is the difference between Network Support Manager vs Network Administrator?

AspectNetwork Support ManagerNetwork Administrator
CertificationsCCNA, CompTIA Network+, Cisco certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees support teams, manages network issues, strategic planningMaintains and configures network hardware and software, performs troubleshooting
Employer & Industry UsageIT support companies, large organizations, managed service providersCorporate IT departments, small to medium businesses

The main difference is that a Network Support Manager focuses on leading support teams, strategic planning, and overseeing network operations, while a Network Administrator handles day-to-day network maintenance, configuration, and troubleshooting. Both roles require similar certifications but differ in scope and responsibilities.

What are the most commonly searched types of Network Support jobs in Indiana?

The most popular types of Network Support jobs in Indiana are:

What cities in Indiana are hiring for Network Support Manager jobs?

Cities in Indiana with the most Network Support Manager job openings:

Network Support Manager jobs near you
Infographic showing various Network Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,690 per year, or $39.8 per hour.

NineStar Connect - Support Center Supervisor

Mc Cordsville, IN • On-site

Wabash Valley Power
Utilities • 51 - 200 employees
Learn more about Wabash Valley Powerexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Company Description

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Career Development:

- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We're also committed to in-house training and ongoing development. 

Company Benefits:

- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.

Wellness:

- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location. 

Job Description

NineStar Connect is seeking a highly motivated and experienced Technical Support Center Supervisor to ead our team of Support Technicians and help deliver exceptional service to our members and customers. This role is ideal for someone who enjoys balancing people leadership, technical support, and operational excellence-all while modeling the values that define who we are.

If you're someone who leads by example, thrives in a fast-paced environment, and is passionate about coaching others and improving the customer experience, we'd love to meet you.

What You'll Do

As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team.

Leadership & Team Development

  • Lead by example in work ethic, professionalism, and attitude

  • Conduct regular 1:1 coaching sessions and provide ongoing feedback

  • Support employee development, goal setting, and performance improvement

  • Complete mid-year and annual performance reviews

Operations & Support Center Oversight

  • Oversee daily Support Center operations, including call, chat, and service order workflows

  • Monitor workload distribution and adjust based on operational needs

  • Review reports and call metrics to ensure quality and efficiency

  • Participate in an on-call rotation and support escalations as needed

Customer Experience & Quality Assurance

  • Handle escalated customer concerns with professionalism and care

  • Monitor calls and interactions for quality assurance

  • Ensure consistent, high-quality service across all channels

Collaboration & Communication

  • Partner with internal teams and call partners on performance, issues, and needs

  • Support onboarding of new employees and managed call center customers

  • Maintain and improve department documentation and processes

The regular schedule for this position is Monday - Friday 2:00 p.m. - 11:00 p.m. and includes on-call rotation and weekend coverage as needed.

Qualifications

Knowledge & Technical Skills

  • Telecommunications, helpdesk, or technical support experience preferred

  • Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support

  • Familiarity with Microsoft products, ticketing systems, and service orders

Leadership & Professional Skills

  • Strong communication and collaboration skills

  • Ability to coach, train, and develop others

  • Effective problem-solving and decision-making abilities

  • Strong organizational skills with the ability to manage multiple priorities

What Sets You Apart

  • You lead with integrity and accountability

  • You embrace differences and work well across teams

  • You focus on quality results while balancing competing priorities

  • You help make each day meaningful for your team and customers

  • You are committed to community and the people we serve

Education & Experience

  • Associate's degree in Business Management or related field (or equivalent experience)

  • Minimum of 5 years of management experience

  • Network+ certification, or the ability to acquire it within 6 months, required.

  • Prior experience in telecommunications, helpdesk, or technical support preferred

Work Environment & Expectations

  • 24/7 support environment with on-call rotation responsibilities

  • Primarily onsite role with remote flexibility available with manager approval

  • Ability to manage challenging customer interactions and fast-paced workflows

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.

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