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Network Support Engineer Jobs in Houston, TX (NOW HIRING)

EPMA

CloudFlare WAF Support Engineer

Houston, TX · On-site

CloudFlare WAF Support Engineer Type : 6-month contract Location : Houston Downtown- Need to be ... Work closely with network, security, and application teams to resolve operational issue * Maintain ...

Vitol

Desktop Support Engineer

Houston, TX · On-site

This Role is located in Houston, TX - In office 5x a week The Desktop Support Engineer will have ... Preparing in the desk set up of new joiners and visitors, including PC, phones, network connection ...

Intec Sea

Hardware Support Engineer

Houston, TX · On-site

$117K - $155K/yr

Primary Purpose of Job To provide hardware engineering support into the business/project group ... Networking, Fault Finding, System Configuration

Allierad LLC

Level 3 IT Support Engineer

Houston, TX · On-site

Diagnose and resolve advanced network, server, workstation, cloud, and security issues. * Take ... hours support as scheduled. Qualifications Required Experience * 5+ years of IT engineering or ...

Allierad LLC

Level 3 IT Support Engineer

Houston, TX · On-site

Diagnose and resolve advanced network, server, workstation, cloud, and security issues. * Take ... hours support as scheduled. Qualifications Required Experience * 5+ years of IT engineering or ...

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Showing results 21-40

All JobsNetwork Support Engineer JobsNetwork Support Engineer Jobs in Houston, TX

Network Support Engineer information

See Houston, TX salary details

$39.6K

$88.3K

$126.5K

How much do network support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for network support engineer in Houston, TX is $88,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $108,900.00 per year, depending on experience, location, and employer.

What is a network support engineer?

Network Support Engineers are IT professionals who maintain, troubleshoot, and support computer networks within an organization. They ensure that network systems such as LANs, WANs, and intranets are running efficiently and securely. Their responsibilities often include monitoring network performance, diagnosing issues, performing upgrades, and assisting users with connectivity problems. Network Support Engineers also work to prevent outages and minimize downtime, ensuring reliable communication and data transfer across the organization.

What are some common challenges faced by network support engineers and how can they be addressed?

Network Support Engineers often encounter issues such as network outages, troubleshooting complex connectivity problems, and managing high-priority incidents under tight deadlines. These challenges require strong problem-solving skills, the ability to remain calm under pressure, and effective communication with both technical teams and end users. Proactive monitoring, continuous learning about new technologies, and maintaining thorough documentation can help address these challenges and ensure smoother network operations.

What is the difference between Network Support Engineer vs Network Administrator?

AspectNetwork Support EngineerNetwork Administrator
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentHelpdesk, troubleshooting, on-site and remote supportNetwork management, configuration, maintenance
ResponsibilitiesDiagnose and resolve network issues, assist usersDesign, implement, and monitor network infrastructure

While both roles require similar certifications and work in network environments, Network Support Engineers focus on troubleshooting and resolving network problems, often providing frontline support. Network Administrators handle broader network management tasks, including configuration and infrastructure planning. Both roles are essential for maintaining network health but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a network support engineer?

To thrive as a Network Support Engineer, you need a solid understanding of networking fundamentals, troubleshooting, and network security, often supported by a degree in computer science or related field. Familiarity with network monitoring tools, Cisco or CompTIA Network+ certifications, and experience with routers, switches, and firewalls is typically required. Strong analytical thinking, effective communication, and problem-solving abilities are crucial soft skills for this position. These skills ensure reliable network performance, quick resolution of technical issues, and clear support for users and teams.

Are network support engineers still in demand?

Yes, network support engineers are in demand due to ongoing growth in network infrastructure, cybersecurity needs, and cloud computing. They are essential for maintaining, troubleshooting, and securing organizational networks, often requiring skills in network protocols, hardware, and certifications like Cisco CCNA or CompTIA Network+.
What are popular job titles related to Network Support Engineer jobs in Houston, TX? For Network Support Engineer jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Network Support Engineer jobs in Houston, TX look for? The top searched job categories for Network Support Engineer jobs in Houston, TX are:
What cities near Houston, TX are hiring for Network Support Engineer jobs? Cities near Houston, TX with the most Network Support Engineer job openings:
Network Support Engineer jobs near you
Infographic showing various Network Support Engineer job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,311 per year, or $42.5 per hour.

Contact Center Support Engineer - CCaaS

NAVA Software Solutions

Houston, TX • On-site

Full-time

Re-posted 23 days ago

Job description

NAVA Software solution is looking for Contact Center Support Engineer
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
  • All duties associated with a typical HelpDesk representative.
  • Directly support end-users with troubleshooting Voice Quality, Contact Deliverability, Hardware and Software Configuration, Network Stability, Browser Configuration and Cache, and escalation.
  • Knowledge steward for CCaaS related items, aiming to drive higher FCR and minimize SLA, or enable Self-service for CCaaS-related incidents.
  • Manage, progress, and report on a backlog of Problems and Incidents
  • Support Root-Cause Analysis exercises and recommend possible resolution pathways
  • Advocate for HelpDesk training, information and knowledge needs as part of deployments
  • Support automation of routine activities
  • Prepare and escalate problems with internal teams or vendors
  • Perform Administrative duties in the CCaaS platform, related to the ongoing operation and change management, as assigned
  • Serve as Application Administration SME for CCaaS Salesforce integration
  • Report Help Desk performance for CCaaS related Incidents

Education/Experience
  • 2+ years experience working in a Help Desk environment
  • 2+ years experience supporting a Contact Center as a Service solution such as Five9, Amazon Connect, inContact, RingCentral, etc...
  • Direct experience with phone number asset management processes strongly preferred.
  • Strong written and verbal communication skills
  • Strong Time Management Skills

Preferred Qualifications
  • Certification or Administrator Training on a CCaaS Solution
  • Certification or training on endpoint and environmental network diagnostics and troubleshooting (CCNA, Network+)
  • Certification or training related to Salesforce CRM and OpenCTI applications
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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