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Network Support Associate Jobs in Texas (NOW HIRING)

Valero

Technical Support Associate I

Amarillo, TX · On-site

Provides first level response, support, and resolution for customers, distributors and sites ... records, merchant network profiles, and emergency issues. Responsible for troubleshooting ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

TengoInternet

Network Technician (Tier 1)

San Antonio, TX · On-site

$16 - $24/hr

NETWORK SUPPORT MANAGER SALARY RANGE: $16 - $24 /HR + Benefits A growing 22-year-old company ... Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience ...

Texas Farm Bureau Insurance

Support Technician I

Waco, TX · On-site

$19 - $26.25/hr

Basic network support. Troubleshoot equipment and software. Communicate with vendors as needed ... MINIMUM POSITION QUALIFICIATIONS Associate degree or higher in a computer related field from an ...

Intuit Inc.

Tax Support Associate - Retail

Fort Worth, TX · On-site

$56K - $74K/yr

... network of growth‑minded professionals and marketing support Key Qualifications Who You Are * Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep ...

Intuit Inc.

Tax Support Associate - Retail

Mansfield, TX · On-site

$52K - $69K/yr

... network of growth‑minded professionals and marketing support Key Qualifications Who You Are * Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep ...

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Network Support Associate information

What is a network support associate?

Network Support Associates are IT professionals who assist in maintaining and troubleshooting computer networks within an organization. Their responsibilities typically include monitoring network performance, diagnosing connectivity issues, performing routine maintenance, and providing technical support to end-users. They play a crucial role in ensuring network reliability and security, often working closely with network administrators and other IT staff. Entry-level in nature, this role is ideal for those looking to build a career in networking or IT support.

What are the key skills and qualifications needed to thrive as a network support associate?

To thrive as a Network Support Associate, you need a solid understanding of networking fundamentals, troubleshooting, and often an associate degree in IT or a related field. Familiarity with network monitoring tools, ticketing systems, and certifications like CompTIA Network+ or Cisco CCNA are typically required. Strong analytical thinking, effective communication, and problem-solving abilities help you address technical issues efficiently and support end-users. These skills are crucial for maintaining network reliability, ensuring quick resolution of issues, and delivering quality technical support.

What are some common challenges faced by a network support associate, and how can they be managed effectively?

Network Support Associates often encounter challenges such as troubleshooting connectivity issues, balancing multiple support requests, and keeping up with evolving network technologies. Managing these challenges requires strong analytical skills, effective prioritization, and proactive communication with team members and end-users. Staying up-to-date with the latest network protocols and tools, as well as participating in regular training, can also help associates handle technical problems efficiently and contribute positively to the team's success.

What is the difference between Network Support Associate vs Network Technician?

AspectNetwork Support AssociateNetwork Technician
CertificationsCompTIA Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, or higher certifications
Work EnvironmentHelp desk, remote support, office settingsOn-site troubleshooting, hardware setup, network installation
Job ResponsibilitiesAssist users, monitor networks, perform basic troubleshootingInstall, configure, repair network hardware, perform detailed diagnostics

While both roles involve supporting network systems, a Network Support Associate primarily provides user support and monitors networks, often remotely. In contrast, a Network Technician handles hands-on hardware installation, repairs, and detailed troubleshooting on-site. The roles overlap in certifications and industry usage but differ in daily tasks and work environment.

Is networking a high paying job?

Network Support Associates typically earn salaries that are competitive within the IT industry, with pay often increasing with experience, certifications, and specialized skills such as knowledge of network security or Cisco systems. While not always among the highest-paying IT roles, it can offer a stable income and opportunities for advancement.

What are the most commonly searched types of Network Support jobs in Texas?

The most popular types of Network Support jobs in Texas are:

What cities in Texas are hiring for Network Support Associate jobs?

Cities in Texas with the most Network Support Associate job openings:

Technical Support Associate I

Amarillo, TX • On-site

Valero
Oil and Gas Extraction • 5 - 10K employees
Learn more about Valeroexternal

Full-time

Medical

Posted 21 days ago

Valero rating

5.9

Company rating: 5.9 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

Job description

Provides first level response, support, and resolution for customers, distributors and sites regarding store payment systems and hardware, mobile app functionality, merchant master records, merchant network profiles, and emergency issues. Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Wholesale Technical Support center. In addition, provides first level response, support, and resolution for carriers and distributors in regards to issues and questions related to Valero fuel loading support.

  • Troubleshoot, document, escalate, and resolve first call / first level issues related to customer service, store systems and equipment, and the Valero mobile app, ensuring timely and effective issue resolution. 
  • Troubleshoot, document, escalate, and resolve first call / first level carrier loading issues for Valero fuel loading support.
  • Assist in balancing merchant settlement reports as needed. Troubleshoot, document, escalate, and resolve issues related to settlements.
  • Update and maintain merchant master records using proprietary application and database systems and merchant network profiles using third party Merchant Acquirer systems.
  • Act as immediate source of feedback to supervisor and/or manager on problem resolution and trends.
  • Use professional written and verbal communication to answer, resolve/redirect and document all external and internal customer communications.
  • Maintain full documentation of all issues using ticket management software.
  • Take ownership and follow all assigned issues from inception to resolution.
  • Must be available to work rotating shifts, including some weekends, holidays, and night shifts, as part of a group that provides 24/7 support. 

This position is hourly nonexempt status, which means you are eligible for overtime pay.

  • High School diploma or GED required.
  • 1 year customer service or call center experience preferred.
  • Experience operating Point of Sale (POS) equipment preferred.
  • Able and willing to work on-site, in-person at the Valero Amarillo location, required.

Position level and salary will be commensurate with qualifications and experience.

Note: Valero's pre-employment process includes successful completion of a background check and hair analysis drug screen.

Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team. For more information, visit Valero.com.

Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.

Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero.  Valero's market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.  

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