Network Security Help Desk Jobs (NOW HIRING)

Founded on a commitment to service, Itezz Inc. is a Service-Disabled Veteran-Owned, SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity, excellence, and patriotism, the company was built by those who have served — and that spirit of dedication carries into every project and client relationship. Itezz Inc. partners with federal agencies to solve complex technology challenges, drive digital transformation, and ensure mission-critical systems perform at the highest levels. When the mission demands excellence, Itezz Inc. delivers.

Provide support for implementation, troubleshooting and maintenance of Network Security Boundaries. Manage Network Security Boundary infrastructure and any processes related to the systems. Provide support to Network Security Boundaries including day-to-day operations, monitoring and problem resolution for all of the network devices, firewalls, VPNs, web proxies, load balancers, etc. Provide Tier 1 (Basic help desk resolution) and Tier 2 (In-depth technical support) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers. Provide support for hardware problems and remain involved in the resolution process. Configure and manage network devices, firewalls, VPNs, web proxies, and load balancers and install/load operating system software, troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

• Manage the daily activities of configuration and operation of Information Technology Network Security Boundaries
• Provide Tier 1 (Basic help desk resolution) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using Network Security Boundaries
• Provide support for implementation, troubleshooting and maintenance of Network Security Boundaries

• TS/SCI with Agency Appropriate Polygraph
• No demonstrated experience is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of NSSA experience may be substituted for a Bachelor’s degree.

Salary Range: $75,000.00 - $200,000.00 (Annually). Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA)
• CareFirst Preferred Dental
• CareFirst BlueVision

Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at Staffing@Itezz.com. We are happy to provide reasonable accommodation to ensure equal access to all candidates.