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Network Operations Center Jobs in Boston, MA (NOW HIRING)

Symbotic

Command Center Operator

Wilmington, MA · On-site

... operations across our network from one unified facility. The Remote Operations team is a new group within the Customer Operations organization, which is responsible for leading the day-to-day ...

Symbotic

Command Center Operator

Wilmington, MA

$19.25 - $25.25/hr

... operations across our network from one unified facility. The Remote Operations team is a new group within the Customer Operations organization, which is responsible for leading the day-to-day ...

JLL

Data Center - Talent Network

Boston, MA

Data Center - Talent Network Join Our Data Center Talent Network - Powering the Digital Future JLL ... Certified Mission Critical Operations (CMCO) * Project Management Professional (PMP) * Certified ...

Meta

Network Engineer, Operations & Support

Boston, MA

$135K/yr

Meta's Edge Network Services team is responsible for the design, deployment, and operational support of production networks spanning edge, backbone IP, optical, and data center infrastructure across ...

ConglomerateIT LLC

Network Engineer

Boston, MA · On-site

... operational governance of enterprise-grade global network infrastructure. This role will be ... Oversee cloud-based voice/contact center solutions, including Zoom Phone and SIP call flow ...

ConglomerateIT

Network Engineer

Boston, MA · On-site

... operational governance of enterprise-grade global network infrastructure. This role will be ... Oversee cloud-based voice/contact center solutions, including Zoom Phone and SIP call flow ...

Nastech Global

Network Lead

Framingham, MA · On-site

$104K - $144K/yr

... Center Network, Network, Network Security, ). Roles & Responsibilities 1. Operational Ownership (BAU) Own end‑to‑end infrastructure operations across assigned towers or environments. Ensure ...

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All JobsNetwork Operations Center JobsNetwork Operations Center Jobs in Boston, MA

Network Operations Center information

See Boston, MA salary details

$54.9K

$129.6K

$175.4K

How much do network operations center jobs pay per year?

As of Aug 18, 2026, the average yearly pay for network operations center in Boston, MA is $129,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $174,900.00 per year, depending on experience, location, and employer.

What is a network operations center?

A Network Operations Center (NOC) job involves monitoring, managing, and troubleshooting an organization's network infrastructure to ensure optimal performance and security. NOC technicians use specialized tools to detect and resolve network issues, such as outages, slowdowns, or cyber threats, before they impact users. They also perform routine maintenance, update software, and escalate complex issues to relevant teams. The role requires strong problem-solving skills, attention to detail, and knowledge of networking protocols and systems.

What does a typical shift look like for someone working in a network operations center?

A typical shift in a Network Operations Center involves monitoring network performance dashboards, responding to alerts, escalating issues to appropriate teams, and documenting incidents or outages. NOC roles often operate in a 24/7 environment, so you may work day, night, or weekend shifts depending on the organization's needs. Team members collaborate closely to ensure constant coverage and swift problem resolution, and frequent communication with engineers and support teams is essential. In addition, you may participate in routine maintenance or troubleshooting, ensuring the stability and reliability of critical infrastructure. Over time, strong performers can progress to senior NOC analyst, network engineer, or supervisory roles.

What are the key skills and qualifications needed to thrive in the network operations center position, and why are they important?

To thrive in a Network Operations Center (NOC) role, you need solid knowledge of networking fundamentals, troubleshooting skills, and often an associate degree or higher in information technology or a related field. Familiarity with network monitoring tools such as SolarWinds, Nagios, or Splunk, as well as certifications like CompTIA Network+ or Cisco CCNA, is highly beneficial. Attention to detail, effective communication, and the ability to remain calm under pressure are standout soft skills. These competencies ensure efficient network monitoring, rapid incident response, and minimal disruption to business operations.

Is a network operations center a good career?

A career in a network operations center (NOC) involves monitoring and managing network infrastructure, requiring technical skills in networking, troubleshooting, and often certifications like Cisco CCNA. It offers opportunities for advancement in IT and cybersecurity fields, with shifts that can include nights and weekends. Overall, it can be a stable and rewarding career for those interested in network management and technology support.

What does a network operations center do?

A Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain an organization’s network infrastructure, including servers, routers, and switches. They troubleshoot issues, ensure network security, and optimize performance using tools like network monitoring software, often working in shifts to provide 24/7 support.

What is the role of a Network Operations Center technician?

A Network Operations Center (NOC) technician monitors and maintains network infrastructure, including servers, routers, and switches, to ensure optimal performance and security. They troubleshoot network issues, perform routine maintenance, and may use monitoring tools like Nagios or SolarWinds to detect and resolve problems promptly.

What is the role of a network operations center operator?

A network operations center (NOC) operator monitors and manages network infrastructure to ensure optimal performance and security. They troubleshoot issues, respond to alerts, and coordinate with technical teams using tools like network monitoring software, often working in shifts to provide 24/7 support.

What are the most commonly searched types of Network Operations Center jobs in Boston, MA?

The most popular types of Network Operations Center jobs in Boston, MA are:

What are popular job titles related to Network Operations Center jobs in Boston, MA?

For Network Operations Center jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Network Operations Center jobs in Boston, MA look for?

The top searched job categories for Network Operations Center jobs in Boston, MA are:

What cities near Boston, MA are hiring for Network Operations Center jobs?

Cities near Boston, MA with the most Network Operations Center job openings:

Network Operations Center jobs near you
Infographic showing various Network Operations Center job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $129,584 per year, or $62.3 per hour.

Command Center Operator

Symbotic

Wilmington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

185th of 245 rated software companies

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is currently seeking a talented ROC Operator who would be responsible for remotely monitoring specific functions and operations of our automated material handling system, assisting in the coordination of on-site troubleshooting efforts, and assisting in the escalation of systematic issues to internal subject matter experts. This person will drive continuous improvement efforts through the identification of root causes and by partnering with cross-functional teams to drive execution of performance criteria of the automation system.
*As a member of the Remote Operations Center (ROC), you'll provide remote support to field operations and systems across various locations. However, please note that the work itself is performed 100% onsite at our Wilmington, MA office.
The term "remote support" refers to the nature of the assistance you'll be providing (i.e., supporting systems and teams located elsewhere), not the location you'll be working from.
What we do
The ROC Operator sits in the Remote Operations Center, which is a centralized Symbotic-managed operations hub that enables remote monitoring, control, and optimization of site operations across our network from one unified facility.
The Remote Operations team is a new group within the Customer Operations organization, which is responsible for leading the day-to-day operations of Symbotic's robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers and supporting cross-functional partners to drive best-in-class quality, safety and system performance.
What you'll do
  • Remotely monitor automation system performance and availability through collaboration and active communication with the onsite team.
  • Enhance local control center operations through active communication, acceleration of control center workflows, and escalated incident response time.
  • Remotely manage specific automation system use cases and determine best course of action to maintain system up-time, performance, and availability.
  • Develop standard operating procedures and documentation to drive performance enhancements, adjusting to changing business conditions as required.
  • Drive and maintain a professional teamwork environment by being an excellent team player and working with various members of the technology, operations, and on-site teams.
  • Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution.
  • Define best practices and design operating model procedures for the Remote Operations Center.
  • Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site Symbotic and customer teams.
  • Become a remote software expert by gaining an excellent understanding of system interrelations and consequences.
  • Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel.

What you'll need
  • Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience.
  • Minimum of 3 years in a computer or automation environment desired. Must have a strong knowledge of automation, warehousing, and business processes.
  • A desire to learn new equipment and assist team members as needed.
  • Takes critical feedback and recognition positively.
  • Ability to multi-task and perform multiple job functions at once.
  • A high sense of urgency.
  • Effective detail-oriented communicator.
  • Brings strong leadership skills with ability to motivate cross-functional or cross-facility groups.
  • Ability to direct and guide employees daily standard work.
  • Ability to develop standards, processes, and documentation for dealing with specific problems using data-driven decision making.
  • Understanding of drivers of system performance and ability to report on trends of problems and present solutions.
  • Must be literate, written and verbal, in English Language.

Our Environment
  • This role is 100% onsite at our Wilmington, MA location.
  • This position is a shift-based role with a typical shift of 12 hours. Your shift will be determined based on overall team structure, customer, and business needs.
  • Up to 5% travel may be required, with travel during onboarding/training up to 100%.
  • A valid driver's license is required, and you must be able to drive or fly to customer locations.
  • You are responsible for covering travel expenses with a personal credit card, which will be reimbursed on a bi-weekly basis.
  • The ROC is a 24/7 operation. Dependent on shift schedules, there may be situations when you are working independently in an office environment.
  • Dependent on shift schedules, there may be situations when you are working in an isolated situation at night.
  • During required travel for training and to visit facilities the following may apply:
  • There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.
  • You may regularly be near railings that are high off the ground.
  • Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
  • The employee may be required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl.
  • Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet.
  • Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.

#LI-IB1
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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