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Network Operations Center Manager Jobs in Viewtown, VA

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

System One

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE ... Manage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet ...

System One

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE ... Manage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet ...

System One

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE ... Manage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet ...

System One

Operations Manager

Washington, VA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE ... Manage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet ...

VIOC

Automotive Assistant Service Center Manager

Warrenton, VA

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What You'll Do: -Build trust and win repeat, loyal customers -Assist the Service Center Manager in the daily operation and oversight of the location -Responsible for inventory, labor management and ...

firstbank

Assistant Banking Center Manager

Stephens City, VA · On-site

$21 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Assistant Banking Center Manager (ABM) will be responsible for all day-to-day branch operations. The ABM will manage the Banking Associates. The ABM will facilitate all on-site management duties ...

First Bank

Assistant Banking Center Manager

Stephens City, VA · On-site

$21 - $32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Assistant Banking Center Manager (ABM) will be responsible for all day-to-day branch operations. The ABM will manage the Banking Associates. The ABM will facilitate all on-site management duties ...

Prism, Inc.

F5 Engineer with Security Clearance

Quantico, VA · On-site

$112K - $154K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Supports management of network infrastructure operations, maintenance and administration for non-virtual and virtual systems in multiple enclaves and data centers, regional field offices, field ...

The JAAW Group

Network/Systems Administrator

Quantico, VA · On-site

$75K - $101K/yr

This position ensures secure, reliable, and standardized network operations that enable ... Process Systems Authorization Access Request (SAAR) forms and manage user accounts, rights, and ...

The JAAW Group

Network/Systems Administrator

Quantico, VA · On-site

$75K - $101K/yr

This position ensures secure, reliable, and standardized network operations that enable ... Process Systems Authorization Access Request (SAAR) forms and manage user accounts, rights, and ...

The JAAW Group

Network/Systems Administrator

Quantico, VA · On-site

$75K - $101K/yr

This position ensures secure, reliable, and standardized network operations that enable ... Process Systems Authorization Access Request (SAAR) forms and manage user accounts, rights, and ...

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Showing results 21-40

All JobsNetwork Operations Center JobsNetwork Operations Center Manager JobsNetwork Operations Center Manager Jobs in Viewtown, VA

Network Operations Center Manager information

See Viewtown, VA salary details

$23K

$106.2K

$153K

How much do network operations center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for network operations center manager in Viewtown, VA is $106,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,800.00 and $119,100.00 per year, depending on experience, location, and employer.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

How does a Network Operations Center (NOC) manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What does a Network Operations Center (NOC) manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

What are the key skills and qualifications needed to thrive as a Network Operations Center manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.

What cities near Viewtown, VA are hiring for Network Operations Center Manager jobs?

Cities near Viewtown, VA with the most Network Operations Center Manager job openings:

Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Viewtown, VA as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $106,205 per year, or $51.1 per hour.

Call Center Manager (On-Site)

F.H. Furr

Manassas, VA

$100K/yr

Full-time

Posted 29 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

198th of 278 rated repair and maintenance companies

Job description

OverviewCall Center Manager (Onsite - Manassas, VA)Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA. 

Key ResponsibilitiesTeam Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
  • Strong coaching, communication, and employee development skills.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location

Onsite - Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Posted Min Pay RateUSD $70,000.00/Yr.Posted Max Pay RateUSD $100,000.00/Yr.Employment Type: FULL_TIME

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