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Network Operations Center Manager Jobs in Puerto Rico

MCS Health

Director(a) De Gestión Laboral

San Juan, PR · On-site

$120 - $170/hr

At least five (5) years of experience in the management of Call Center Operations developing and implementing workforce optimization strategies that improve service levels, productivity, customer ...

Liberty Latin America Communications, Inc.

PR

... Network Operations, and Service Delivery teams. * Work on-call/after hours and shift as scheduled. * Perform miscellaneous job-related duties as assigned by the Supervisor, Manager, Director, or Vice ...

Sartorius AG

Head of Operations Yauco

Yauco, PR · On-site

$150 - $190/hr

... network strategy and effective change management across multiple teamsChampion a culture of ... We offer a spacious outdoor area, conference areas, and a development center.Medical, Dental and ...

BoehringerPRD

... networking, and work-life balance. Our competitive compensation and benefit programs reflect ... This role conducts performance management, coaching and mentoring of resources under their ...

Eaton

Operation Supply Chain Manager

Coamo, PR · On-site

... the Network Planning team through the SIOP process. Ensures compliance to all company rules ... Minimum five (5) years' combined experience in Materials, Operations and/or Supply Chain Management ...

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Network Operations Center Manager information

What does a Network Operations Center (NOC) manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

How does a Network Operations Center (NOC) manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What are the key skills and qualifications needed to thrive as a Network Operations Center manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

What are the most commonly searched types of Network Operations Center jobs in Puerto Rico?

The most popular types of Network Operations Center jobs in Puerto Rico are:

What are popular job titles related to Network Operations Center Manager jobs in Puerto Rico?

For Network Operations Center Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Network Operations Center Manager jobs in Puerto Rico look for?

The top searched job categories for Network Operations Center Manager jobs in Puerto Rico are:

Network Operations Center Manager jobs near you

Manager, Call Center (Concierge)

Oriental Financial Services LLC

San Juan, PR • On-site

Full-time

Re-posted 17 days ago

Job description

The Manager, Remote Network (Call Center Concierge) is responsible for the oversight of the Concierge team. Ensure the team serves high-end customers with a sharp and professional business approach. Increases revenues and portfolio by building good will and customer loyalty. Making the high-end customer feel pampered and eager to increase relationship due to satisfaction. Position works on-site based in San Juan, PR.
MAJOR DUTIES & RESPONSIBILITIES:
  • Manage high-value customer relations and offer the right solutions by understanding the true needs and by providing concierge-type service. Provide personalized and caring experiences.
  • Identifying potential new clients and working with them to build a lasting relationship to manage their wealth.
  • Identify opportunities to cross-sell banking products and services to clients, such as accounts, mortgages, insurance, and investment products, to maximize revenue and deepen client relationships.
  • Offer personalized financial advice and solutions tailored to the client's financial management objectives, including investment options. Anticipate and resolve client requests to exceed expectations.
  • Assist clients with their banking transactions and service requirements while building relationships and helping identify financial needs.
  • Promote agents' anticipation and resolution of client requests to exceed expectations, no matter how small or large the request.
  • Make sure high-value customers are aware of all we can do, to make their financial lives better.
  • Be self-sufficient in developing creative solutions to complex challenges presented by customers.
  • Be willing to assume risk and make decisions when critical or urgency emerges.
  • Cultivate, and create strong, authentic, and trusted relationships between the team and customers.
  • Comply and exceed engagement and service level performance targets.
  • Re-engage inactive high-value customers.
  • Use negotiation talents to solve service issues, provide financial solutions and provide expert advice towards customers' needs.
  • Position himself as the customer owner by making sure any issue escalated or referred to other areas is solved with agility and priority.
  • Make sure the team follows up on any open issue, referral, or consultation until it is solved and confirm customer satisfaction no matter if the issue was assigned to others.
  • Grow relationships and generate additional product bonding and generate referrals from satisfied customers.
  • Strengthen bank relationships with clients and the team, utilizing excellent communication techniques, professional projection, and image.
  • Stay updated on economic trends, the stock market, and relevant topics to engage in customer conversations.
  • Calls on prospective and existing customers to develop professional relationships; solicit new business. Follows up after the initial service or sales encounter.
  • Oversee the comprehensive management of Elite segment clients, including onboarding processes, proactive follow-up, and ongoing maintenance. Ensure compliance with the institution's defined quality and service standards, delivering a differentiated experience through the Concierge program.
  • Lead the team in the effective implementation of institutional cross-selling and deepening strategies, aimed at strengthening relationships with Elite clients. Promote engagement with Oriental by fostering long-term relationships and maximizing the bank's value proposition.
  • Participate in training programs, certifications, or required licenses to support specialized functions, ensuring that critical knowledge and competencies remain up to date.
  • Encourage active team participation in initiatives targeting Concierge segment clients, with the goal of strengthening relationships, fostering authentic connections, and delivering meaningful experiences that enhance the customer journey and promote long-term loyalty.
  • Facilitate collaboration across service lines, ensuring the team responds effectively to operational demands from areas such as Onboarding, Concierge Line, Elite, among others. Guarantee comprehensive coverage, service continuity, and a frictionless client experience.
  • Supervise and support the professional development of the team, ensuring their participation in training programs, certifications, and required licenses to keep key competencies and specialized knowledge current.
  • Represent the Concierge team in activities, fostering strong and lasting relationships with program clients through personalized and proactive service.

EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Business Administration, Finance or related field required.
  • At least three (3) years' experience in a financial services company or related work of management required. Supervisory experience in call center environment is highly-desirable.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Fully bilingual - English and Spanish (verbal and written) required.
  • Excellent consulting, sales, interpersonal and communication skills (written and public speaker).
  • People oriented - deals effectively with clients of diverse social and gender groups.
  • Strong analytical, decision making and problem-solving skills.

WORK AUTHORIZATION & ELEGIBILITY:
  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)
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