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Network Operations Center Manager Jobs in Puerto Rico

AppleOne

NOC Technician

Guaynabo, PR

$16.47/hr

... paced Network Operations Center environment. As a NOC Technician, you will help ensure customer services remain operational, repair requests are handled accurately, and network incidents are ...

New

Kelly Services

PR · On-site

$71K - $95K/yr

... execution Work with Operations Center Manager and Cell Leads for production questions ... But don't worry - even if this position doesn't work out, you're still in our network. That means ...

ASM Global

Operations Manager(E)

San Juan, PR · On-site

... and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 ... Legends Global , has an excellent opening for the Operations & Facility Manager at The PR ...

ASM Global

Operations Manager(E)

San Juan, PR · On-site

... and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 ... Legends Global , has an excellent opening for the Operations & Facility Manager at The PR ...

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Network Operations Center Manager information

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

How does a Network Operations Center (NOC) Manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What does a Network Operations Center (NOC) Manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

What are the key skills and qualifications needed to thrive as a Network Operations Center Manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.
What are the most commonly searched types of Network Operations Center jobs in Puerto Rico? The most popular types of Network Operations Center jobs in Puerto Rico are:
What are popular job titles related to Network Operations Center Manager jobs in Puerto Rico? For Network Operations Center Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Network Operations Center Manager jobs in Puerto Rico look for? The top searched job categories for Network Operations Center Manager jobs in Puerto Rico are:
Network Operations Center Manager jobs near you
NOC Technician

NOC Technician

AppleOne

Guaynabo, PR

$16.47/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 hours ago

Job description

Job Summary
We are seeking a NOC Technician for a temp-to-hire opportunity in Guaynabo, PR. This role is ideal for an IT professional with 1 to 2 years of experience who enjoys network monitoring, technical troubleshooting, customer support, and working in a fast-paced Network Operations Center environment.
As a NOC Technician, you will help ensure customer services remain operational, repair requests are handled accurately, and network incidents are escalated and resolved according to established procedures and service level agreements. This is a strong opportunity to build your career in network and server administration while working with knowledgeable technical teams, supportive leadership, and a collaborative environment focused on service reliability, customer satisfaction, and continuous improvement.
Key Responsibilities
- Answer incoming customer service repair and troubleshooting calls, document repair requests, and ensure issues are reported and handled according to established standards and procedures.
- Provide remote assistance for customer requests, including CPE configuration changes, SoftSwitch changes, ISDN-PRI circuits, PBX lines, SIP lines, and related telecom services.
- Monitor customer premise equipment, network alarms, and network performance systems to identify, troubleshoot, and resolve service-impacting incidents.
- Investigate network outages, determine root cause, and recommend process, procedure, or configuration improvements to reduce recurrence.
- Maintain customers informed of repair status according to SLA requirements and update internal repair order tracking systems regularly.
- Escalate incidents to appropriate internal teams, including NOC 2nd Level, RFT, NEO, or providers, and notify internal groups of major outages or network incidents according to protocol.
Compensation and Benefits
- Job Type: Temp-to-Hire.
- Location: Guaynabo, PR.
- Pay Rate: $13.47 to $16.47 per hour.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#2233

Company Description

This company offers growth and a great group of people to work with.
AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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