Network Infrastructure Technical Support Jobs (NOW HIRING)

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Staff Full Time Honolulu, HI, US

Salary Range: $75,000.00 To $80,000.00 Annually

CHAMINADE UNIVERSITY OF HONOLULU

Chaminade University offers its students an education in a collaborative learning environment that prepares them for life, service and successful careers. Guided by its Catholic, Marianist and liberal arts educational traditions, Chaminade encourages the development of moral character, personal competencies, and a commitment to build a just and peaceful society. The University offers both the civic and church communities of the Pacific region its academic and intellectual resources in the pursuit of common aims

• Position Information

Title: Network and Systems Administrator (Level 2 Support)

Full Time, Exempt

Classification: E/A/M II

• Position Summary

Under the general supervision of the Senior Director of Information Technology Systems and Senior DevOps & Infrastructure Technical Lead, the Network Administrator (Level 2 Support) provides escalated technical support for the university's wired and wireless network infrastructure. This role resolves network and connectivity issues escalated from the IT Service Desk (Level 1 Support), performs routine network hardware and software maintenance, and assists with monitoring network performance, reliability, and security across campus and residence facilities.

The Network Administrator works closely with the IT Service Desk team to troubleshoot escalated tickets, supports wireless connectivity for students, faculty, and staff, and helps maintain accurate documentation of network devices, configurations, and inventory. This role assists with the implementation of network security protocols and participates in network and cybersecurity planning under the direction of the Network Manager or Senior Director of Information Technology Systems.

Working within established policies and procedures, this position performs network and computer hardware/software installation, maintenance, and troubleshooting with minimal to moderate supervision, escalating complex or unresolved issues to the Network Manager or Senior Director of Information Technology Systems. This position combines hands-on technical support with routine network administration responsibilities and includes project role outs for new/upgraded IT network hardware and software.

• Reports to

Direct Report To: Network Manager or Senior Director of Information Technology Systems.

• Consolidated Role Responsibilities:

Network Infrastructure & Maintenance

• Supports campus-wide network performance, reliability, and security, escalating complex or unresolved issues to the Senior Director of Information Technology Systems and Senior DevOps & Infrastructure Technical Lead.
• Performs routine network hardware and software maintenance, including configuration backups, patches, and security updates.
• Identifies network problems, determines root causes, and implements resolutions within the scope of the position.
• Helps ensure the uninterrupted function of essential networking services and equipment across campus and residence facilities.

Help Desk & Technical Support (Level 2 Escalation)

• Provides second-tier (Level 2) technical support for network-related help desk tickets escalated from Level 1 Service Desk staff.
• Troubleshoots and resolves wired network port and connectivity issues for staff, faculty, and students.
• Mentors and provides guidance to Level 1 Service Desk staff on network-related troubleshooting techniques.
• Documents ticket resolutions and maintains accurate records within the ticketing system.

Wireless Network Support

• Installs and maintains wireless access points, antennas, and related hardware and software for students, faculty, and staff.
• Monitors and troubleshoots wireless connectivity issues across campus.
• Creates and maintains a database and inventory of installed wireless devices.

Security & Planning

• Assists in implementing and maintaining network security protocols, including endpoint protection and access controls.
• Participates in network planning and cybersecurity planning activities under the direction of the Network Manager or Senior Director of Information Technology Systems.
• Supports backup and disaster recovery procedures for network systems.
• Maintains inventory of network equipment and orders supplies and repair or replacement parts as needed.
• Works with vendors to ensure network components are appropriate, assisting with installation and configuration when required.
• Assists with tracking warranties, licenses, and maintenance agreements for network hardware and software.

Other Duties

• Performs other duties as assigned by the Senior Director of Information Technology Systems and Senior DevOps & Infrastructure Technical Lead.
• Disclaimer

This list of responsibilities is not exhaustive. Details relating to both essential and non-essential functions of the job are not precise and are only an approximation, which can vary on a day-to-day basis and are subject to change on an as-needed basis and/or in the sole discretion of supervisory management.

• Education and Experience

Minimum

Minimum education. An associate's degree in MIS, Computer Science, or a related field (a combination of network certifications, relevant experience, and training may be substituted for the degree, i.e. CompTia A+, Network+, Security+).

Minimum experience. Two (2) years of experience installing, maintaining, and troubleshooting network and computer hardware and software. Experience in an educational setting preferred.

Preferred

Requires a good working knowledge of networking concepts and technical competence, along with the ability to interact positively with students, faculty, and staff who possess a wide range of educational and technical backgrounds. Ability to work within established policies with general supervision is essential. Strong communication skills and a customer-oriented approach are required.

Technical skills. Broad knowledge of network technology, including LAN/WAN, TCP/IP, and Wi-Fi standards. Working knowledge of Cisco networking equipment, hardware, and software required.

Knowledge of Active Directory and Windows Server is helpful. Familiarity with Palo Alto firewalls and VPNs is preferred. Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) are desirable.

• Physical Requirements

This position requires the ability to traverse the campus, stoop, bend, and climb stairs to access network equipment in various locations. Must be able to lift approximately 10-20 pounds, have finger dexterity for keyboard and equipment use, and possess excellent motor skills. Must be able to communicate information and ideas so that others will understand.

• Other Requirements
• This is a full time, non-exempt position. Forty hours per week (M-F) will be the general rule. However, depending on the project cycles and workflow demands of the department, additional hours or workday schedule changes may be occasionally required. Must be willing and able to work occasional nights and weekends and have a varying schedule when required.
• Performs such similar, comparable or related duties as may be assigned or required.
• Observes all safety and health regulations and works in accordance with safe work procedures and policies of the University. Reports unsafe acts/conditions and injuries in a timely and proper manner.
• Employee must have U.S. Citizenship or currently obtain a work permit before applying. This position is not eligible for visa sponsorship
• Marianist Identity/Native Hawaiian & Pacific Island Serving

An expressed willingness to respect and support the Catholic and Marianist identity of Chaminade University of Honolulu and to perform all duties in a manner consistent with Marianist educational values and mission of the University. Understanding of and respect for the University’s designation as an institution that serves students of Native Hawaiian and Pacific Island ancestry