Netcom Technical Support Jobs (NOW HIRING)

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we're keeping people around the world safe and secure. About The Role Job Summary We are seeking a highly skilled and self-sufficient VoIP/VTC Systems Engineer to join our team. In this role, you will support NETCOM in providing real-time Internet Protocol (IP) networking services for voice and video to over 1,200,000 Army CONUS subscribers. The ideal candidate will be responsible for the full lifecycle of Operations and Maintenance (O&M) for secure VoIP/VTC systems, while strictly adhering to DoD cybersecurity and RMF standards. Key Responsibilities
Operations and Maintenance (O&M) * Support NETCOM in providing real-time Internet Protocol (IP) networking services for voice and video to over 1.2 million Army CONUS subscribers.
* Handle all aspects of Operating and Maintaining (O&M) secure VoIP/VTC systems, encompassing end-user devices, hardware, and software.
* Support NIPR and SIPR VTCs as well as both Unclassified and Classified meetings.
* Troubleshoot field issues and provide advanced technical support for customer VoIP solutions.Cybersecurity and Compliance * Provide Risk Management Framework (RMF) and eMASS support to the Cybersecurity team.
* Manage paperwork and documentation for Information Assurance Vulnerability Alert (IAVA) DRAs/POA&Ms, Authority to Operate (ATO), and RMF.
* Provide STIG support and implement new STIG requirements to maintain a secure and compliant operational environment.
* Interact with DoD security professionals to ensure that proper information assurance (IA) controls are successfully implemented.Engineering, Strategy, and Technical Leadership * Evaluate and formally report on new communications technologies.
* Recommend technologies and strategic approaches to achieve long-term organizational objectives.
* Develop concepts, products, or technologies to extend technical expertise within the team.
* Act independently on technical matters and remain self-sufficient in executing complex tasks.
* Interact directly with customer representatives to resolve advanced technical issues.
* Compose and deliver high-quality reports, documentation, and presentations.
Qualifications Required Qualifications: Active Secret Clearance
Ability to obtain Security+ within 90 days of hire
0 Years w/BS/BA, 2 years w/Associates Degree, 4 years w/o BS/BA Provisioning, securing, operating, maintaining, and troubleshooting multi-vendor VTC technologies.
Technical expertise in: Video Teleconference (VTC), Application Aware Firewalls, Video Communication Servers (VCS), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Polycom Multipoint Control Units (MCUs), Distributed Media Application (DMA), and/or VTC codecs.
Exceptional ingenuity, creativity, and resourcefulness. Details Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits. Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate's own. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.