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How much do neighborhood health center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for neighborhood health center in the United States is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $20.67 per hour, depending on experience, location, and employer.

What is the difference between Neighborhood Health Center vs Community Health Worker?

AspectNeighborhood Health CenterCommunity Health Worker
CredentialsVaries; often includes nursing, medical assistant, or administrative certificationsTypically requires high school diploma or equivalent; some certifications in health education or community outreach
Work EnvironmentHealthcare facilities providing direct patient care and support servicesCommunity settings, outreach programs, and health education events
Employer & IndustryHealthcare clinics, hospitals, and community health organizationsNonprofits, public health agencies, and community organizations
Search & Comparison IntentUnderstanding healthcare roles in clinicsCommunity outreach and health education roles

Neighborhood Health Centers focus on providing direct healthcare services within clinical settings, often requiring medical or administrative credentials. Community Health Workers primarily engage in outreach, education, and connecting communities to healthcare resources, often working in community settings with minimal formal healthcare credentials. Both roles are vital in community health but differ in responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Neighborhood Health Center professional, and why are they important?

To thrive as a professional in a Neighborhood Health Center, you need a background in healthcare or public health, often supported by relevant degrees or certifications such as RN, LPN, or community health worker credentials. Familiarity with electronic health records (EHR) systems, patient management software, and telehealth tools is typically required. Strong interpersonal skills, cultural competence, and the ability to communicate effectively with diverse populations help build trust and support patient engagement. These skills and qualifications are essential for delivering accessible, patient-centered care and improving community health outcomes.

What are some common challenges faced by professionals working at a Neighborhood Health Center?

Professionals at Neighborhood Health Centers often encounter challenges such as managing a high patient volume, addressing diverse and sometimes complex health needs, and working with limited resources. These centers typically serve underserved communities, which can mean handling language barriers, cultural differences, and patients with limited access to healthcare. However, staff also benefit from strong teamwork and the rewarding experience of making a tangible difference in community health.

What is a Neighborhood Health Center?

A Neighborhood Health Center is a community-based healthcare facility that provides primary care and preventive services to individuals and families, often in underserved or medically vulnerable areas. These centers offer services such as medical, dental, behavioral health, and sometimes pharmacy care, regardless of a patient’s ability to pay. Neighborhood Health Centers focus on improving access to quality healthcare for all, especially those who are uninsured or underinsured. They are typically funded through federal, state, and local support and may offer sliding fee scales based on income.
More about Neighborhood Health Center jobs
What cities are hiring for Neighborhood Health Center jobs? Cities with the most Neighborhood Health Center job openings:
What states have the most Neighborhood Health Center jobs? States with the most job openings for Neighborhood Health Center jobs include:
What job categories do people searching Neighborhood Health Center jobs look for? The top searched job categories for Neighborhood Health Center jobs are:
Neighborhood Health Center jobs near you
Infographic showing various Neighborhood Health Center job openings in the United States as of June 2026, with employment types broken down into 25% Full Time, 17% Part Time, and 58% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,935 per year, or $21.1 per hour.
Contact Center Representative

Contact Center Representative

Neighborhood Health Center

Blasdell, NY

$19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Contact Center Representative

Job Category: Operations Requisition Number: CONTA001853

Posted: April 8, 2026

Full-Time

On-site

Mattina Buffalo, NY 14201, USA +1 more locations

Job Details

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As an operator at Neighborhood, you'll have an important role in setting the tone for a positive patient experience.

About the Role:

When you answer the phone, you are often the first impression a person has of the neighborhood. You'll greet callers, use your thinking skills as you listen and consider solutions, and direct calls to the proper department/staff when appropriate. Responsibilities include:

  • Answer telephone and assist callers
  • Direct calls that need immediate attention to the appropriate department/staff
  • Schedule appointments for all departments and locations in accordance with organizational guidelines
  • Verify patient information; correct and update patient information in the computer system and obtain preferred usual provider on all patients
  • Use the EMR to send clinical messages to the appropriate departments
  • Document cancelled appointments in the computer
  • Confirm appointments as directed
  • Cross train in all functions of the Patient Service Representative and work in the position as directed
  • Assure provider schedules are filled and use various reports to complete this task
  • Review reports to add patients appropriately into the recall list

What it's Like to Work at Neighborhood:

The top three words employees say describe the work environment are teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills to be an Operator:

  • At least one-year call center/telephone customer service experience is required
  • EHR knowledge preferred but not required
  • Kindness: you treat each person with respect and compassion, valuing each person's story
  • Resiliency: you see opportunities to innovate and find solutions when challenges arise
  • Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
  • Able to read, write and speak the English language. A second language of Spanish is preferred

Must be available to work any shift Monday-Friday between 7:45 a.m. and 6:00 p.m.

What We Offer:

Compensation: $19.75 an hour based on a full time, 40 hour workweek

Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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