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nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

Install, configure and support new hardware and software infrastructure for PBX and voicemail systems (NEC Diamond and Cisco Gold). * Provide peripheral support of ancillary telephony systems ...

nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

Install, configure and support new hardware and software infrastructure for PBX and voicemail systems (NEC Diamond and Cisco Gold). * Provide peripheral support of ancillary telephony systems ...

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How much do nec pbx jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for nec pbx in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What are NEC PBX systems?

NEC PBX (Private Branch Exchange) systems are business telephone solutions designed to manage internal and external communications within an organization. These systems enable multiple users to share a certain number of external phone lines, while also offering features such as call routing, voicemail, conferencing, and automated attendants. NEC PBX systems can be hardware-based or software-based and are known for their reliability, scalability, and integration capabilities with modern communication tools. They are commonly used by businesses of all sizes to streamline communication and improve operational efficiency.

What are the key skills and qualifications needed to thrive as a NEC PBX Technician, and why are they important?

To thrive as a NEC PBX Technician, you need a solid understanding of telecommunication systems, voice/data network infrastructure, and typically a relevant technical certification or equivalent experience. Proficiency in using NEC PBX platforms, related management software, and diagnostic tools is essential. Strong problem-solving skills, attention to detail, and effective communication help technicians resolve issues and support users efficiently. These skills ensure reliable telephony services, minimize downtime, and support seamless business communications.

What are some common challenges faced by NEC PBX technicians during system installation and support?

NEC PBX technicians often encounter challenges such as integrating legacy systems with new NEC hardware, troubleshooting network connectivity issues, and ensuring compatibility with various telephony endpoints. Additionally, they must frequently coordinate with IT teams and end-users to minimize downtime during upgrades or maintenance. Staying updated with NEC's latest firmware and software updates is essential for efficient problem-solving and delivering reliable support.

What is the difference between Nec Pbx vs Network Technician?

AspectNec PbxNetwork Technician
CertificationsNec Pbx certifications, telecom-specific trainingCompTIA Network+, Cisco CCNA, similar networking certifications
Work EnvironmentTelecom installation sites, office environmentsData centers, office networks, client sites
Industry UsageTelecommunications, VoIP systemsIT, networking, internet infrastructure

Nec Pbx technicians focus on installing and maintaining PBX systems for telecommunications, while Network Technicians handle broader network infrastructure including data and internet systems. Both roles require technical certifications and often work in similar environments, but their specific skill sets and industry focus differ.

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What states have the most Nec Pbx jobs? States with the most job openings for Nec Pbx jobs include:
What job categories do people searching Nec Pbx jobs look for? The top searched job categories for Nec Pbx jobs are:
Nec Pbx jobs near you
Cisco VoIP Technician

Cisco VoIP Technician

nfrastructure

Albany, NY • On-site

Full-time

Posted 20 days ago

Job description

Company Description

Let's Work Together

Cisco VoIP Technician

This position is based in Albany, NY

LIFE at nfrastructure

At nfrastructure, we understand that our success results from our diverse workforce. nfrastructure nployees relish challenging projects working alongside technology's best and the brightest. Our team members enjoy the freedom and support they receive to help our customers solve problems and capitalize on opportunities. Our work environments are designed to foster collaboration, creativity, excitement and success. We are a high-growth organization that counts many of the world's most admired brands as customers. nfrastructure is a CRN Triple Crown winner, a member of the Fast Growth 150, Tech Elite 250 and Solution Provider 500, Inc.'s Build 100 List of Sustained-Growth Companies, Inc.'s 500|5000 list, and are recognized as both a Times Union Top Workplace and a Best Company to Work for in New York State.

Job Description
The role: Cisco VoIP Technician

As a Cisco VoIP Technician, you will provide consultation, design, installation, support, configuration/programming, update/upgrade, maintenance, troubleshooting and repair of voice network and system components, power supply systems, peripherals, and software as required. Your experience with phone systems, related peripherals, common software programs and operating systems is essential to successful project completion. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance.
Responsibilities:
  • Install, configure and support new hardware and software infrastructure for PBX and voicemail systems (NEC Diamond and Cisco Gold).
  • Provide peripheral support of ancillary telephony systems, including but not limited to MTS Call Accounting, Voice Print Call Recording, AMTELCO Infinity and Intelligent Series, UM8700, and Well Communications paging.
  • Provide support for overhead speaker technologies.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations; and obtaining Cisco certifications
  • Report network operational status
  • Upgrade data network equipment to the latest stable firmware releases
  • Apply configurations to routing and switching equipment
  • Apply configuration of hosted IP voice services
  • Perform basic configuration of firewalls
  • Provide remote support of on-site engineers and end users/customers during installation
  • Provide remote troubleshooting and fault finding if issues occur upon initial installation
  • Be responsible for system maintenance of network/internet/intranet hardware
  • Complete appropriate paperwork as required for customer acceptance
  • Travel to customer locations and possess a flexible work schedule
  • Other duties as assigned 
Qualifications

Requirements:

  • Foundational knowledge of installing, configuring, and maintaining network infrastructures
  • Foundational ability to troubleshoot network issues
  • Excellent verbal, written, presentation and interpersonal skills are required
  • General knowledge and ability to provide day to day support for data network infrastructure supporting voice, data video conferencing, unified communications and collaboration systems and customers.
  • Assist in monitoring network performance criteria and measurement methods.
  • Exposure to any combination of the following: Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways; Cisco-based routing; switching; wireless and ACE cluster environment
Additional Information

About nfrastructure:

nfrastructure partners with the world's most admired brands to design, build, and operate infrastructure and applications for digital business. Our insight, execution, and results culture, world-class engineering talent, on-site technical service in every major market, tightly integrated high-availability remote support and our innovative, proprietary "nterprise" software platform delivers a highly differentiated value proposition for our customers and partners.

More information about nfrastructure can be found at www.nfrastructure.com

Apply for this job or another online today at www.nfrastructure.com/company/careers

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