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Nc Fast Help Desk Jobs in Pennsylvania (NOW HIRING)

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Service Desk Analyst The Service Desk Analyst primary function is to provide technical support for ... Ability to work in fast-paced environment and meet deadlines * Capability to work both ...

New

PurpleLab Inc

Deal Desk Analyst

Wayne, PA · On-site

$47K - $60K/yr

Description The Deal Desk Analyst will support the Go-To-Market team by managing deal intake ... Ability to manage multiple projects and work cross-functionally in a fast-paced commercial ...

MSP Hire

Tier 2 Service Desk Technician

Belle Vernon, PA · Hybrid

$60K - $75K/yr

Tier 2 Service Desk Technician Mechanicus LLC is a Managed Service Provider (MSP) that has been ... a fast-paced MSP environment. What You'll Actually Do * Troubleshoot Windows 10/11 workstation ...

Mortgage Connect, LP

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

... fast-paced environment and meet deadlines • Capability to work both independently and as part of a team • Problem-Solving mindset with ability to multitask • Excellent written and verbal ...

New

Prophecy Technologies

L1 Support Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Job Summary We are seeking a dedicated Service Desk / L1 Support Analyst to act as the single point ... Ability to work in fast-paced, onsite support environments * Effective stakeholder communication ...

JULIUS SILVERT INC

IT Manager

Philadelphia, PA · On-site

$91.20K - $111.90K/yr

... in a fast-paced food distribution environment. This role is ideal for a hands-on leader with ... Help Desk & User Support : Handle help desk tickets alongside your team, providing efficient ...

Woodloch

Helpdesk Support Technician

Hawley, PA · On-site

$19 - $25.75/hr

... desk, reservations, food & beverage, housekeeping, maintenance, administrative teams, and back ... the fast-paced and service-oriented nature of the hospitality industry. Key Responsibilities ...

JGM

Operations IT Support Technician

Downingtown, PA · On-site

$22.25 - $30.50/hr

... fast-paced environment and wants to be directly embedded in operations. This is on site 5 days per ... Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver ...

JGM

Operations IT Support Technician

Downingtown, PA · On-site

$28 - $36/hr

... fast-paced environment and wants to be directly embedded in operations. This is on site 5 days per ... Partner with Director of IT on projects and priority requests Help Desk & User Support * Deliver ...

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Nc Fast Help Desk information

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Pennsylvania? For Nc Fast Help Desk jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Pennsylvania look for? The top searched job categories for Nc Fast Help Desk jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Nc Fast Help Desk jobs? Cities in Pennsylvania with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Service Desk Analyst

Service Desk Analyst

Mortgage Connect

Coraopolis, PA • On-site

$19.50 - $26.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Mortgage Connect rating

7.3

Company rating: 7.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Service Desk Analyst

The Service Desk Analyst primary function is to provide technical support for production-based applications and network, supporting company business and objectives. The Service Desk Analyst troubleshoots when problems are encountered via root causes analysis, implements temporary workarounds as appropriate, and designs permanent solutions aimed at increasing application and network availability and usability.

Essential Duties and Responsibilities

  • Work as Support Team member, to gather information, apply knowledge and experience to Ensure efficient and accurate problem troubleshooting and solutions development
  • Ability to effectively and efficiently troubleshoot technical problems.
  • Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
  • Install/Configure software applications and hardware solutions
  • Basic understanding of TCP/IP, DNS, DHCP, VDI and VPN configurations.
  • Provide general IT end-user support
  • Provide complete resolution summary upon case closure to capture knowledge base data
  • Take ownership of problems by collecting symptom/environmental data for problem resolution
  • Communicate effectively with end-user and IT Support Team to resolve assigned tasks
  • Peripherals setup & support such as printers, scanners, etc.
  • Any other duties as assigned by management.

Qualifications

  • High School diploma or equivalent
  • 3+ years' recent computer, server, and network troubleshooting experience.
  • Must be resourceful and able to take initiative in a dynamic environment.
  • Knowledge of computer and server hardware.
  • Ability and willingness to work in an environment providing 24x7x365 support.
  • Strong understanding of Windows operating systems and applications in a domain environment, including Windows 11 and Microsoft Office suites.
  • Experience with anti-virus technologies and troubleshooting
  • Experience with troubleshooting IT hardware, including workstations, monitors, printers, laptops, and mobile devices
  • Experience with VMWare virtual desktops
  • Strong customer service skills
  • Strong written and oral communication skills
  • Ability to demonstrate a high degree of business professional behaviors including punctuality, attendance, responsiveness and dependability
  • Ability to work in fast-paced environment and meet deadlines
  • Capability to work both independently and as part of a team
  • Problem-Solving mindset with ability to multitask

Language Skills

  • Excellent written and verbal communication skills
  • Ability to read, analyze and interpret common technical reports, and documentation

Physical Demands

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
  • The employee must occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

  • While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
  • The noise level in the work environment is usually moderate

General Sign Off

The employee is expected to adhere to all company policies and to act as a role model in the adherence to company policies.

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