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Navy Federal Customer Service Jobs in Indiana (NOW HIRING)

Circle K

Customer Service Representative

Seymour, IN · On-site

$14 - $19/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Click below to review information about our company's use of the federal E-Verify program to check ...

PLS

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

Ensuring all transactions are completed in compliance with federal, state, and local regulations ... Previous customer service experience in industries such as hospitality, financial services, retail ...

PLS

Customer Service Representative

Gary, IN · On-site

$16 - $21.75/hr

Ensuring all transactions are completed in compliance with federal, state, and local regulations ... Previous customer service experience in industries such as hospitality, financial services, retail ...

PLS

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

Ensuring all transactions are completed in compliance with federal, state, and local regulations ... Previous customer service experience in industries such as hospitality, financial services, retail ...

PLS

Customer Service Representative

East Chicago, IN

$15.50 - $21/hr

Ensuring all transactions are completed in compliance with federal, state, and local regulations ... Previous customer service experience in industries such as hospitality, financial services, retail ...

PLS

Customer Service Representative

Indianapolis, IN

$15.25 - $20.75/hr

Ensuring all transactions are completed in compliance with federal, state, and local regulations ... Previous customer service experience in industries such as hospitality, financial services, retail ...

Wawa, Inc.

Customer Service Supervisor

Brownsburg, IN · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in ... In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all ...

Circle K

Customer Service Representative

Auburn, IN · On-site

$15 - $20.25/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Click below to review information about our company's use of the federal E-Verify program to check ...

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Showing results 21-40

All JobsNavy Federal Customer Service JobsNavy Federal Customer Service Jobs in Indiana

Navy Federal Customer Service information

See Indiana salary details

$9

$17

$25

How much do navy federal customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for navy federal customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a Navy Federal Customer Service representative?

Navy Federal Customer Service representatives are professionals who assist members of Navy Federal Credit Union with their banking needs. They handle inquiries about accounts, loans, credit cards, online banking, and other financial services. These representatives are trained to resolve issues, provide information, and ensure a positive customer experience, whether over the phone, online, or in person. Their goal is to help members manage their finances efficiently and answer any questions about Navy Federal products and services.

What are the key skills and qualifications needed to thrive as a Navy Federal Customer Service representative, and why are they important?

To thrive as a Navy Federal Customer Service representative, you need strong communication, problem-solving, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and secure data handling processes is commonly required. Patience, active listening, and a positive attitude help build rapport and resolve member concerns effectively. These skills ensure exceptional member experiences, efficient issue resolution, and uphold the credit union’s reputation for service excellence.

What are some common challenges faced by Navy Federal Customer Service representatives, and how can they be managed effectively?

Navy Federal Customer Service representatives often handle high call volumes and assist members with a wide range of banking needs, from account inquiries to loan applications. A key challenge is managing complex member concerns while maintaining a positive and professional demeanor, especially during peak times. Effective time management, strong problem-solving skills, and a supportive team environment are crucial for success. Regular training and access to up-to-date resources help representatives stay informed and deliver excellent service.

What is the difference between Navy Federal Customer Service vs Navy Federal Member Service Representative?

AspectNavy Federal Customer ServiceNavy Federal Member Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, online support, in-branch assistanceCall centers, in-branch, online support
Employer & IndustryNavy Federal Credit Union, financial servicesNavy Federal Credit Union, financial services
Common Search IntentCustomer support roles at Navy FederalFrontline customer service at Navy Federal

Both roles involve assisting Navy Federal members with banking inquiries, but Navy Federal Customer Service typically refers to the broader support functions, including phone and online support, while Navy Federal Member Service Representatives often work directly with members in branches or via calls, providing personalized assistance. The credentials and work environment are similar, focusing on customer service within the credit union industry.

What are popular job titles related to Navy Federal Customer Service jobs in Indiana?

For Navy Federal Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Navy Federal Customer Service jobs in Indiana look for?

The top searched job categories for Navy Federal Customer Service jobs in Indiana are:

Navy Federal Customer Service jobs near you
Infographic showing various Navy Federal Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Specialist

West Shore Home

Indianapolis, IN • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Respond to customer requests related to post-installation services via phone, email, text, or website.

  • Verify scope of service needed and schedule service appointments with customers after installation issues.

  • Attend and facilitate the morning Customer Service huddle following the designated agenda.

Job description

Position: Customer Service Specialist
Location: 7531 Miles Dr, Indianapolis, IN 46231
Schedule: Monday-Friday, 7:30AM-4:00PM (Full-Time)
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Job Summary:
The Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.
Key Role Accountabilities:
  • Accountable for providing 5-star customer service to West Shore Home's customers regarding post-installation services.
  • Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
  • Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
  • Attend and facilitate the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda.
  • Provides data and feedback to the General Manager, Customer Service Managers, In-Home Sales Manager, and Installation Managers on all service-related issues.

Minimum Requirements:
  • High School Diploma or equivalent required.
  • Experience with Salesforce preferred.
  • Strong written and verbal communication skills.

Benefits:
  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) Retirement Plan with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program

Compensation:
  • The approximate hourly pay for this position is $20-$25 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
#LI-RM1
#CORPRM
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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