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How much do navy federal customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for navy federal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Navy Federal Customer Service representatives, and how can they be managed effectively?

Navy Federal Customer Service representatives often handle high call volumes and assist members with a wide range of banking needs, from account inquiries to loan applications. A key challenge is managing complex member concerns while maintaining a positive and professional demeanor, especially during peak times. Effective time management, strong problem-solving skills, and a supportive team environment are crucial for success. Regular training and access to up-to-date resources help representatives stay informed and deliver excellent service.

How much does Navy Federal pay hourly?

Navy Federal Customer Service representatives typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development within the organization.

What are Navy Federal Customer Service representatives?

Navy Federal Customer Service representatives are professionals who assist members of Navy Federal Credit Union with their banking needs. They handle inquiries about accounts, loans, credit cards, online banking, and other financial services. These representatives are trained to resolve issues, provide information, and ensure a positive customer experience, whether over the phone, online, or in person. Their goal is to help members manage their finances efficiently and answer any questions about Navy Federal products and services.

Does Navy Federal pay well?

Navy Federal Customer Service representatives typically earn wages that are competitive within the financial services industry, with starting salaries often above minimum wage and potential for raises with experience. Compensation can vary based on location, experience, and role complexity, and benefits such as health insurance and retirement plans are also part of the overall package.

Does Navy Federal hire remote?

Navy Federal Customer Service roles are primarily based in physical locations, but some positions may offer remote or hybrid work options depending on the role and department. Applicants should review specific job postings for remote work eligibility and requirements.

Is it hard to get hired at Navy Federal?

Getting hired as a Navy Federal Customer Service representative involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates often need strong communication skills, customer service experience, and sometimes relevant certifications or training. The hiring process can vary in difficulty depending on the position and applicant pool.

What is the difference between Navy Federal Customer Service vs Navy Federal Member Service Representative?

AspectNavy Federal Customer ServiceNavy Federal Member Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, online support, in-branch assistanceCall centers, in-branch, online support
Employer & IndustryNavy Federal Credit Union, financial servicesNavy Federal Credit Union, financial services
Common Search IntentCustomer support roles at Navy FederalFrontline customer service at Navy Federal

Both roles involve assisting Navy Federal members with banking inquiries, but Navy Federal Customer Service typically refers to the broader support functions, including phone and online support, while Navy Federal Member Service Representatives often work directly with members in branches or via calls, providing personalized assistance. The credentials and work environment are similar, focusing on customer service within the credit union industry.

What are the key skills and qualifications needed to thrive as a Navy Federal Customer Service representative, and why are they important?

To thrive as a Navy Federal Customer Service representative, you need strong communication, problem-solving, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and secure data handling processes is commonly required. Patience, active listening, and a positive attitude help build rapport and resolve member concerns effectively. These skills ensure exceptional member experiences, efficient issue resolution, and uphold the credit union’s reputation for service excellence.
More about Navy Federal Customer Service jobs
What cities are hiring for Navy Federal Customer Service jobs? Cities with the most Navy Federal Customer Service job openings:
What states have the most Navy Federal Customer Service jobs? States with the most job openings for Navy Federal Customer Service jobs include:
What job categories do people searching Navy Federal Customer Service jobs look for? The top searched job categories for Navy Federal Customer Service jobs are:
Navy Federal Customer Service jobs near you
Infographic showing various Navy Federal Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Contracts Manager II - Navy Federal Financial Group

Contracts Manager II - Navy Federal Financial Group

Navy Federal Credit Union

Vienna, VA • On-site

$89K - $119K/yr

Full-time

Posted 16 days ago

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

59th of 148 rated financial services

Job description

To support Navy Federal s business objectives by managing the pre-award; negotiation; and post-award contracting processes for the acquisition of services; materials and equipment. Works independently with limited guidance.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes 2025 America's Best Large Employers
  • Forbes 2025 America's Best Employers for New Grads
  • Forbes 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
  • Military.com Top Military Spouse Employers 2025 
  • 2025 Handshake Early Talent Award

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Knowledge of procurement directives and contract laws, regulations and procedures applicable to the acquisition and contract administration of extensive or unique equipment, services, material and construction
  • Knowledge of various types of contracts, methods of contracting, and selection factors to plan appropriate strategies to procure complex requirements, and to conduct negotiations in the pre-award and post-award phases of contracting
  • Knowledge of customer's program objectives sufficient to participate in planning, negotiation, and administration of specialized technical terminology, and uses of equipment, services, or construction procured
  • Extensive knowledge of commercial and industrial business practices (e.g., subcontracting of raw materials or services and use of cost analysis techniques) sufficient to identify sources, analyze cost and pricing data and contract proposals, and to evaluate risk
  • Extensive experience reviewing and negotiating major contracts in a business environment
  • Demonstrated experience in negotiating contracts with vendor representatives, contract specialists, legal representatives, and executives
  • Ability to work tactfully and effectively with all levels of management and staff
  • Award or Next Level Purchasing Microsoft Project for Purchasing Professionals
  • Strong research, analytical, and problem solving skills

Desired Qualifications

  • College degree in Business, Information Technology, Purchasing Management or related field
  • Knowledge of Navy Federal's Information Technology infrastructure
  • Knowledge of Navy Federal's business operations, products, and services
  • Completion of the American Graduate University class on Source Selection & Contract
  • Certification by the National Contract Management Association, Institute for Supply Management, or other nationally accredited source
  • Familiarity with financial services operating models, including brokerage, registered investment advisory (RIA), and/or financial planning environments, with the ability to apply that understanding to Navy Federal Financial Group's integrated service model.

Additional Information

Hours: 

  • Monday - Friday, 8:00AM - 4:30PM (Hybrid)

Locations:

  • 820 Follin Lane, Vienna, VA 22180
  • 5510 Heritage Oaks Drive, Pensacola, FL 32526
  • In conjunction with the Business Unit, reviews requests for the procurement of equipment, services, material and/or construction
  • Analyzes the requirement for product(s) and/or service(s), verifies funding, reviews delivery timeline and key performance indicators (KPI) of the product/service, and recommends revisions to the statement of work or specifications
  • Establishes an acquisition strategy to include the type of contract and milestones, contractible requirements, availability of qualified contractors and/or justifications for sole/single source acquisition
  • Prepares solicitation documents or reviews vendor-provided contractual documents. Incorporates provisions, such as cost accounting standards, requirements for technical proposals, testing procedures, cost escalation factors, regulatory agency compliance issues including National Credit Union Administration (NCUA) and Navy Federal Key Service Provider policies
  • Coordinates review of contracts or purchase agreements with Procurement Management and in conjunction with Office of General Counsel and Chief Financial Officer, as required. Solicits proposals from prospective contractors
  • In conjunction with the Business Unit, analyzes proposals. Performs cost or price analysis, including review of cost breakdowns to determine reasonableness. Obtains pre-award surveys to establish contractor responsibility, and obtains audits and pricing reports to develop negotiation strategy
  • In conjunction with the Business Unit, develops negotiation objectives and leads negotiations related to contract pricing, terms and conditions with potential contractors. As appropriate, confers with offices of General Counsel, CFO, and subject matter experts
  • Reviews Business Unit's Quality Assurance Plan to assure it aligns with contract terms and conditions; Recommends Plan adjustments as needed
  • Awards contracts within delegated contracting authority, or recommends award to contracting authority on contracts outside delegated authority
  • Prior to contract execution, meets with Business Units and contractor and reviews key contract terms, conditions, and requirements including deliverables, timelines, and administrative details
  • Assists Business Units in the execution of contracts, including correspondence, invoice verification and performance of termination actions, until final delivery and payments are completed and the contract is closed
  • Interprets contract provisions for Business Units and provides appropriate advice and guidance. In conjunction with the Business Unit, leads negotiations on contract modifications
  • In conjunction with the Business Unit, prepares Navy Federal's position on contract disputes and recommends a decision on dispute settlements
  • Closes out the contract or issues termination notices and reviews settlement proposals
  • Works with procurement requests requiring contracts with complex product/service requirements, significant business risk and impact
  • Uses advanced contracting/negotiating techniques and models
  • Presents alternatives and recommendations to solve unique and complex problems
  • Provides training and guidance for lower level specialists
  • Develops project strategies
  • Anticipates issues and identifies solutions

What Navy Federal Credit Union employees say

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About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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