Navy Federal Customer Service Jobs (NOW HIRING)

Overview

Support Navy Federal's leaders and business partners to identify critical learning gaps and recommend the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Collaborate enterprise-wide with operational and learning community partners to understand organizational / department learning needs and support the development of strategy-focused learning. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Support the measurement of effectiveness of learning solutions and programs. Support learning subject matter experts in providing knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Assist in the development of learning strategies, tactics and solutions and assist in the design and development of learning solutions and content for one or more professional development or employee upskilling programs
• Facilitate learning solutions for professional development, employee upskilling and other areas as applicable
• Gather data and conduct analysis on less complex sets of data to evaluate and analyze training effectiveness
• Collaborate in the development of reference materials, support tools and leader resources that reinforce strategic learning
• Remain current with industry learning best practices and technical, product and program enhancements
• Support multiple small-scale Division/Branch projects and programs
• Perform other duties as assigned
• Hybrid/Partial telework environment across multiple work locations (Determined by Business Unit Leader)
• The scope and focus of work for Learning Solutions Architects in L&TD (HR) are aligned at the enterprise level
• Learning Solutions Architects operating outside of the HR division, will have a scope and focus that is more directly aligned to the business unit/department level needs

Qualifications

• Experience in one or more of the following: program management and evaluation, learning science, communications, instructional design, organizational development and/or extensive experience designing, developing, and implementing training
• Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application
• Experience in conducting needs assessment and analysis for learning solutions
• Experience effectively building relationships with and influencing team members and management
• Experience measuring ROI on learning solutions
• Exposure to compiling, organizing and presenting findings and conclusions clearly and concisely to stakeholders and management
• Experience in synchronous learning and/or facilitation for individuals or groups
• Experience in working and participating in cross-functional teams and projects
• Fundamental understanding of instructional theories, educational psychology, educational theory, tools and resources
• Exposure to building strategic and execution-focused plans and alliances with partner leadership
• Ability to interact tactfully and effectively in difficult situations
• Exposure to organizational, planning, and project management skills and knowledge
• Research, analytical, and problem-solving skills
• Effective skill communicating with all levels within an organization
• Effective verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting
• Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience

Desired Qualifications

• Currently hold or previously held FINRA Series 7 and combination of NASAA Series 63/65 or 66 registration, and Life & Health Insurance License.
• Familiarity with financial services operating models, including brokerage, registered investment advisory (RIA), and/or financial planning environments, with the ability to apply that understanding to Navy Federal Financial Group's integrated service model.

Additional Information

Hours:

• Monday-Friday, 8:00 AM - 4:30 PM

Locations:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Dr. Pensacola, FL 32526
• Remote

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For 2026 * Yello and WayUp Top 100 Internship Programs 2025 * Computerworld Best Places to Work in IT 2026 * Most Loved Workplace - America's Top Most Loved Workplaces 2025 * 2025 PEOPLE Companies That Care * Newsweek Most Trustworthy Companies in America 2026 * Military Times 2025 Best for Vets Employers * Forbes 2026 America's Best Large Employers * Forbes 2025 America's Best Employers for New Grads * Forbes 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2026 Handshake Early Talent Award * Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.