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How much do navy federal customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for navy federal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Navy Federal Customer Service representatives, and how can they be managed effectively?

Navy Federal Customer Service representatives often handle high call volumes and assist members with a wide range of banking needs, from account inquiries to loan applications. A key challenge is managing complex member concerns while maintaining a positive and professional demeanor, especially during peak times. Effective time management, strong problem-solving skills, and a supportive team environment are crucial for success. Regular training and access to up-to-date resources help representatives stay informed and deliver excellent service.

What is a Navy Federal Customer Service representative?

Navy Federal Customer Service representatives are professionals who assist members of Navy Federal Credit Union with their banking needs. They handle inquiries about accounts, loans, credit cards, online banking, and other financial services. These representatives are trained to resolve issues, provide information, and ensure a positive customer experience, whether over the phone, online, or in person. Their goal is to help members manage their finances efficiently and answer any questions about Navy Federal products and services.

What is the difference between Navy Federal Customer Service vs Navy Federal Member Service Representative?

AspectNavy Federal Customer ServiceNavy Federal Member Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, online support, in-branch assistanceCall centers, in-branch, online support
Employer & IndustryNavy Federal Credit Union, financial servicesNavy Federal Credit Union, financial services
Common Search IntentCustomer support roles at Navy FederalFrontline customer service at Navy Federal

Both roles involve assisting Navy Federal members with banking inquiries, but Navy Federal Customer Service typically refers to the broader support functions, including phone and online support, while Navy Federal Member Service Representatives often work directly with members in branches or via calls, providing personalized assistance. The credentials and work environment are similar, focusing on customer service within the credit union industry.

What are the key skills and qualifications needed to thrive as a Navy Federal Customer Service representative, and why are they important?

To thrive as a Navy Federal Customer Service representative, you need strong communication, problem-solving, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and secure data handling processes is commonly required. Patience, active listening, and a positive attitude help build rapport and resolve member concerns effectively. These skills ensure exceptional member experiences, efficient issue resolution, and uphold the credit union’s reputation for service excellence.
More about Navy Federal Customer Service jobs
What cities are hiring for Navy Federal Customer Service jobs? Cities with the most Navy Federal Customer Service job openings:
What states have the most Navy Federal Customer Service jobs? States with the most job openings for Navy Federal Customer Service jobs include:
What job categories do people searching Navy Federal Customer Service jobs look for? The top searched job categories for Navy Federal Customer Service jobs are:
Navy Federal Customer Service jobs near you
Infographic showing various Navy Federal Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Mortgage Loan Officer I/II

Navy Federal Credit Union

Coppell, TX

Full-time

Re-posted 7 days ago

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

59th of 150 rated financial services

Job description

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE Companies That Care
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  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes 2025 America's Best Large Employers
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  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
  • Military.com Top Military Spouse Employers 2025 
  • 2025 Handshake Early Talent Award

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Ability to work effectively and efficiently with automated systems
  • Experience in the mortgage lending industry
  • Working knowledge of mortgage lending requirements, regulations and procedures for VA and conventional loan programs
  • Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
  • Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
  • Advanced skill in comprehending, analyzing, applying and communicating complex written legal documents
  • Advanced skill speaking and/or presenting in front of groups in a professional setting
  • Advanced word processing and spreadsheet software skills

Desired Qualifications

  • Advanced knowledge of Navy Federal Mortgage Production and/or Servicing Systems

Additional Information

Hours:

  • Monday - Friday, 8:30AM - 5:00PM

Location:

  • 3300 Olympus Boulevard, Coppell, TX 75019
  • Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)
  • Determine and advise members on approved loan conditions and documentation requirements
  • Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)
  • Maintain contact with the member, Realtor and/or seller during the entire loan process
  • Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations
  • Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)
  • Request and obtain documentation needed and forward to Mortgage Processor Respond to inquiries about mortgage applications, processing status, problems and concerns
  • Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events
  • Take first mortgage loan applications via face-to-face interview, mail and telephone
  • Resolve or arrange for resolution of operational/processing issues, inquiries and complaints
  • Respond to inquiries and resolve any issues concerning the processing of applications
  • Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required
  • Perform other duties as assigned

What Navy Federal Credit Union employees say

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About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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