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Navy Federal Customer Service Jobs (NOW HIRING)

Navy Federal Credit Union

Security Receptionist

Vienna, VA · On-site

$15.75 - $20.75/hr

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will ...

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How much do navy federal customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for navy federal customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Navy Federal Customer Service representatives, and how can they be managed effectively?

Navy Federal Customer Service representatives often handle high call volumes and assist members with a wide range of banking needs, from account inquiries to loan applications. A key challenge is managing complex member concerns while maintaining a positive and professional demeanor, especially during peak times. Effective time management, strong problem-solving skills, and a supportive team environment are crucial for success. Regular training and access to up-to-date resources help representatives stay informed and deliver excellent service.

How much does Navy Federal pay hourly?

Navy Federal Customer Service representatives typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development within the organization.

What are Navy Federal Customer Service representatives?

Navy Federal Customer Service representatives are professionals who assist members of Navy Federal Credit Union with their banking needs. They handle inquiries about accounts, loans, credit cards, online banking, and other financial services. These representatives are trained to resolve issues, provide information, and ensure a positive customer experience, whether over the phone, online, or in person. Their goal is to help members manage their finances efficiently and answer any questions about Navy Federal products and services.

Does Navy Federal pay well?

Navy Federal Customer Service representatives typically earn wages that are competitive within the financial services industry, with starting salaries often above minimum wage and potential for raises with experience. Compensation can vary based on location, experience, and role complexity, and benefits such as health insurance and retirement plans are also part of the overall package.

Does Navy Federal hire remote?

Navy Federal Customer Service roles are primarily based in physical locations, but some positions may offer remote or hybrid work options depending on the role and department. Applicants should review specific job postings for remote work eligibility and requirements.

Is it hard to get hired at Navy Federal?

Getting hired as a Navy Federal Customer Service representative involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates often need strong communication skills, customer service experience, and sometimes relevant certifications or training. The hiring process can vary in difficulty depending on the position and applicant pool.

What is the difference between Navy Federal Customer Service vs Navy Federal Member Service Representative?

AspectNavy Federal Customer ServiceNavy Federal Member Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, online support, in-branch assistanceCall centers, in-branch, online support
Employer & IndustryNavy Federal Credit Union, financial servicesNavy Federal Credit Union, financial services
Common Search IntentCustomer support roles at Navy FederalFrontline customer service at Navy Federal

Both roles involve assisting Navy Federal members with banking inquiries, but Navy Federal Customer Service typically refers to the broader support functions, including phone and online support, while Navy Federal Member Service Representatives often work directly with members in branches or via calls, providing personalized assistance. The credentials and work environment are similar, focusing on customer service within the credit union industry.

What are the key skills and qualifications needed to thrive as a Navy Federal Customer Service representative, and why are they important?

To thrive as a Navy Federal Customer Service representative, you need strong communication, problem-solving, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, banking systems, and secure data handling processes is commonly required. Patience, active listening, and a positive attitude help build rapport and resolve member concerns effectively. These skills ensure exceptional member experiences, efficient issue resolution, and uphold the credit union’s reputation for service excellence.
More about Navy Federal Customer Service jobs
What cities are hiring for Navy Federal Customer Service jobs? Cities with the most Navy Federal Customer Service job openings:
What states have the most Navy Federal Customer Service jobs? States with the most job openings for Navy Federal Customer Service jobs include:
What job categories do people searching Navy Federal Customer Service jobs look for? The top searched job categories for Navy Federal Customer Service jobs are:
Navy Federal Customer Service jobs near you
Infographic showing various Navy Federal Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Financial Advisor - Annapolis

Financial Advisor - Annapolis

Navy Federal Credit Union

Annapolis, MD • On-site

Full-time

Posted 19 days ago

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 272 frontline employees who took The Breakroom Quiz

59th of 148 rated financial services

Job description

To provide basic financial consulting services to assist members and non-members with identifying their financial goals and objectives. Acts as a catalyst for the promotion and growth of NFFG products and services. Recommends appropriate mixture(s) of insurance/investment products and services to achieve the financial client's goals as a registered representative/advisor/agent of Navy Federal Financial Group (NFFG) and subsidiaries, or incumbent financial firms. Manages moderate dollar volume and moderate member bases.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

  • FORTUNE 100 Best Companies to Work For 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes 2025 America's Best Large Employers
  • Forbes 2025 America's Best Employers for New Grads
  • Forbes 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
  • Military.com Top Military Spouse Employers 2025 
  • 2025 Handshake Early Talent Award

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Proven ability to prospect and grow and established book of business
  • Ability to generate GDC based on defined thresholds within a specified period of time
  • FINRA Series 7 and combination of NASAA Series 63/65 or 66 registration required. Life & Health Insurance License preferred (or the ability to obtain within 90 days of hire)
  • Effective analytical, decision-making, problem-solving and organizational skills Exercises initiative using good judgment to make sound decisions
  • Effective interpersonal, verbal, and written communications skills
  • Effective planning, organizational, time management and problem-solving skills
  • Effective skill building relationships through rapport, trust, diplomacy, and tack
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely
  • Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
  • Ability to obtain appointment by the sponsoring insurance company, broker-dealer and/or Registered Investment Advisory Firm
  • Experience in business development to include market strategy, product demonstration and promoting products and services
  • Experience consulting with customers to assess their financial status and identify investment needs
  • Effective knowledge of investment and insurance products
  • Effective knowledge, to interpret industry related laws and government regulations
  • Proficiency with PCs and spreadsheet, database, word processing applications, CRMs and financial analysis software
  • Understanding of economic and accounting principles, practices, financial markets, banking, analysis, and reporting of financial data

Desired Qualifications

  • Bachelor's degree in Business Administration, Finance or Management or related discipline or related professional experience
  • Knowledge of Navy Federal/NFFG organization, programs, policies and, procedures
  • Desire to pursue relevant financial services designation

Additional Information

Hours: 

  • Monday - Friday, 9:00AM - 5:30PM (Hybrid) 

Location: 

  • 825 Bestgate Rd, Annapolis, Maryland 21401
  • 16409 Heritage Blvd, Bowie, Maryland 20716


Total Cash Compensation: 

  • Base Pay Range ($55,000-$75,000) + Variable Compensation Pay + Annual Incentive

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. 

  • Actively engaged within assigned branch territory to establish and build relationships for member growth and engagement
  • Conducts local seminars and member engagement events to grow book of business
  • Partners with Wealth Advisor in assigned territory to segment book of business based on member needs and complexity
  • Provide investment industry expertise to client investment consultations and servicing of life insurance and full suite of investment products
  • Administer and document account activity and execution in accordance with NFFG process and procedures and FINRA, NASAA, SEC regulations
  • Conduct review of accounts to communicate account status, explain activities and inform clients of new offerings
  • Develop an internal pipeline for smaller dollar volume, and less complex, accounts in compliance with Navy Federal and NFIS policies and procedures
  • Establish, maintain, and develop business relationships with members and internal/external sources
  • Execute customer and broker purchase/sales orders of securities for current/new clients
  • Identify prospective participation partners/opportunities through prospect calling, networking, and leveraging existing participation business
  • Keep current with legislative and industry updates to identify areas for market growth/opportunities, and/or potential concerns impacting NFIS clients and/or business environment
  • Monitor accounts to ensure accurate processing, identify discrepancies, errors/concerns and take remedial actions
  • Monitor, track and report performance of individual sales plans and assigned strategies for leadership
  • Participate in site audits of registered duties, ensuring documentation and processes comply with Navy Federal standards and FINRA, NASAA, SEC and other regulatory agencies
  • Prepare standard/special reports required by FINRA, NASAA and SEC, and participate in industry and/or internal audits
  • Perform other duties as assigned or appropriate

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About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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