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National Grid Meter Service Representative Jobs

National Grid

Analyst, Finance Services

Syracuse, NY · On-site

$68K - $80K/yr

About us National Grid is hiring an Analyst, for our Syracuse, NY office. This is a Hybrid Role ... Experience in utility service billing, business activities and systems (SAP, CSS, CRS) preferred.

National Grid

Analyst, Finance Services

Syracuse, NY · Hybrid

$68K - $80K/yr

About us National Grid is hiring an Analyst, for our Syracuse, NY office. This is a Hybrid Role ... Experience in utility service billing, business activities and systems (SAP, CSS, CRS) preferred.

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National Grid Meter Service Representative information

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$10

$18

$26

How much do national grid meter service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for national grid meter service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a National Grid Meter Service Representative do?

A National Grid Meter Service Representative is responsible for installing, inspecting, maintaining, and reading gas or electric meters at customer locations. They respond to service requests, investigate issues like leaks or meter malfunctions, and ensure meters are operating safely and accurately. Additionally, they interact with customers to provide information, answer questions, and address concerns related to their utility service. The role requires strong customer service skills and a good understanding of utility systems and safety procedures.

What are the key skills and qualifications needed to thrive as a National Grid Meter Service Representative?

To thrive as a National Grid Meter Service Representative, you need a solid understanding of utility meter installation, maintenance, and safety protocols, typically supported by a high school diploma or equivalent and on-the-job training. Familiarity with handheld data collection devices, utility management software, and basic electrical tools is often required. Strong customer service skills, attention to detail, and problem-solving abilities help representatives interact effectively with customers and handle unexpected challenges. These competencies ensure accurate meter servicing, customer satisfaction, and compliance with safety standards.

What are the typical challenges faced by a National Grid Meter Service Representative in the field?

National Grid Meter Service Representatives often encounter challenges such as working in varying weather conditions, troubleshooting complex meter issues, and managing tight schedules to meet daily service targets. They may also need to handle customer inquiries or concerns professionally while on site and ensure strict compliance with safety protocols. Adaptability, effective communication, and strong problem-solving skills are essential to overcome these challenges and deliver reliable service.

What are popular job titles related to National Grid Meter Service Representative jobs?

For National Grid Meter Service Representative jobs, the most frequently searched job titles are:

Infographic showing various National Grid Meter Service Representative job openings in the United States as of June 2026, with employment types broken down into 10% Full Time, 20% Temporary, 60% Contract, and 10% Nights. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Operator, Transmission, Electric Control Centre Operations

Northborough, MA • On-site

National Grid
See more jobs at National Gridexternal

$101K - $118K/yr

Full-time

Posted 11 days ago

National Grid rating

8.6

Company rating: 8.6 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

Job description

About us

National Grid is hiring an Operator for our Transmission Control Center in Northborough, MA.

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people.

Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To operate the New England transmission system in a safe, secure, reliable, and efficient manner in accordance with all FERC, NERC, NPCC, ISO-NE, and National Grid requirements, standards, and procedures.

Key Accountabilities
  • Accountable for the safe, secure, reliable, and efficient operation of National Grid's New England Transmission system.
  • Provide real-time analysis, monitoring, control and emergency response for the transmission system, including:

Switching and tagging activities associated with planned, forced, and emergency outages.

Coordinate planned, forced, and emergency outages with applicable entities.

System Restoration

Operate transmission system equipment within established ratings

Implementation of ISO-NE and National Grid Emergency procedures.

Monitor the health and accuracy of the EMS system.

  • Communicate in a professional manner; ensuring adherence to 3-part communication procedures.
  • Ensure compliance with all applicable FERC, NERC, NPCC, and ISO-NE standards.
  • Train and develop new System Operators to maintain a highly skilled team.
  • Support an error-free environment o The consequences of control room errors or omissions include personal injury, widespread outages, system-wide disturbances, and NERC fines of up to $1M per day.
  • Represent the New England Control Center on ISO-NE and company level committees.
  • Maintain close and effective working relationships with the EMS staff, ISO-NE, field work force, and distribution control rooms as well as with neighbouring utilities, and transmission customers.
  • Maintain NERC Reliability Coordinator certification.
  • Maintain Clearance and Control authorization. 
Qualifications
  • A Bachelor's degree in Electrical Engineering, another engineering discipline, or a related technical field is preferred.
  • Prior supervisory experience is preferred.
  • NERC Reliability Certification, or the ability to obtain it within 2 years, is required.
  • Must be on the Clearance and Control list, or able to obtain authorization within 2 months.
  • Ability to work rotating shifts is required.
More Information

Salary

$101k - $118k a year

#LI-NF1 

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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