National Channel Support Jobs (NOW HIRING)

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.  

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.  

Where you will work:

• This individual may be based remotely preferably in the greater Seattle, WA or Portland, OR area with the availability to travel to the nearest office as needed.

A Day in the Life of the National Channel Manager:

• Supports team with the evaluation and assessment, as to bid or no-bid, of wholesale opportunities.
• Ascertain and negotiate scope of work and pricing with Sales, Engineering and customer, as needed
• Work with SEs and Sales and Senior offer management team as needed to create offer content, written narratives for complex and non-standard offers and customer presentations.
• Create Quote documents and/or fill out RFP/RFQs as directed by Senior Offer Management.
• Identify, recruit, and manage key channel partners, and strategic alliances.
• Establish strong relationships with partners, providing support, training, and guidance to enhance their sales effectiveness.
• Collaborate with internal teams (Sales engineering, marketing, product development, and operations) to align sales initiatives with business objectives.
• Sales Support
• Supports team with Creating and Reviewing Contracts, ASRs and PONs.
• Responds to customers on Installs, Changes (Renewals/upgrades/etc) and Disconnects. Hands off to Senior OM team, Implementation, Sales and Account management as needed.
• Develop and execute a comprehensive channel sales strategy to drive revenue growth and market expansion.
• Monitor channel performance, analyze sales data, and implement strategies to optimize partner success.
• Suggest innovative incentive programs to drive partner engagement and sales growth.
• Stay informed on industry trends, competitive landscape, and emerging technologies to identify new opportunities.
• Develop and manage forecasting and reporting to ensure visibility into partner sales performance.
• Represent the company at industry events, trade shows, and partner meetings to strengthen brand presence.
• Other Duties As Assigned

What You Bring to the Table:

• 5+ years of experience in channel sales, business development, or partner management within the telecommunications industry.
• Excellent analytical, verbal, written, presentation and Excel skills
• Ability to work with diverse teams to facilitate and achieve results
• Ability to communicate with management, team leaders, and customers
• Detail, quality and timeline-oriented
• Exhibits commitment, resilience, accountability and teamwork
• Familiarity with Microsoft Office applications
• Proven track record of achieving and exceeding sales targets through channel partnerships.
• Strong knowledge of telecom products and services, including wireless, VoIP, broadband, or enterprise solutions.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to develop and execute strategic sales plans with measurable success.
• Proficiency in CRM and sales analytics tools.
• Willingness to travel as needed to meet partners and attend industry events.

Education:

• Bachelor’s degree in Business, Marketing, Communications, or a related field or equivalent experience.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position 

Base Salary: The base salary range for this position is $80,000-$105,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

Commissions at plan: Targeted commissions at full attainment are sixty-thousand annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.  

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf