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Mystery Audit Jobs (NOW HIRING)

Gianteagle

Point of Sale Lead

Meadville, PA · On-site

Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery ... Pass all internal and external audits. * Utilize all available tools to help reduce and eliminate ...

Gianteagle

Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery ... Pass all internal and external audits. * Utilize all available tools to help reduce and eliminate ...

Alex Lee

Bench - Beef Shoppe Manager Level V

Waxhaw, NC · On-site

$51K - $64K/yr

... measured through mystery shops and management observation. (May include assisting on the ... Ensures the department is run in compliance with company standards (as measured by ALI audits)

Gianteagle

Maintain accurate department records to ensure documentation is available for review during various audits. * Analyze the Customer Satisfaction Survey and Mystery Shopper reports to identify areas in ...

Gianteagle

Point of Sale Lead

Beachwood, OH

Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery ... Pass all internal and external audits. * Utilize all available tools to help reduce and eliminate ...

Intouch Insight

Customer Success Manager

KY · Remote

Our single platform approach allows multiple data sources such as Survey, Checklists, Mystery Shop and Audit data to use our common reporting platform. At our core, we're passionate about helping ...

Giant Eagle

Point of Sale Lead - Bid

Bethel Park, PA · On-site

Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery ... Pass all internal and external audits. * Utilize all available tools to help reduce and eliminate ...

By The Sea Resorts

Night Auditor

Panama City Beach, FL · On-site

$13.25 - $17.75/hr

Night Audit Superstar Wanted - Join the Midnight Magic Crew! Are you a night owl who thrives when ... Solving the occasional "why is the printer doing that?" mystery What Makes You Perfect for This ...

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Mystery Audit information

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$61K

$120.2K

$157.5K

How much do mystery audit jobs pay per year?

As of Aug 10, 2026, the average yearly pay for mystery audit in the United States is $120,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What is a mystery audit?

A Mystery Audit job involves secretly evaluating a business’s customer service, product quality, or compliance with company standards. Mystery auditors, also known as mystery shoppers, visit stores, restaurants, or service centers acting as regular customers while assessing various aspects. They then provide detailed feedback based on predetermined criteria. These audits help businesses improve their operations and customer experience.

What does a mystery auditor do?

A typical day for a Mystery Auditor involves visiting assigned locations—such as stores, restaurants, or service providers—to evaluate customer service, cleanliness, product availability, and compliance with company policies, all while posing as a regular customer. Auditors meticulously document their observations using evaluation forms or specialized mobile apps, often submitting detailed reports by the end of the day. The nature of the job may require frequent travel and flexibility in scheduling, as audits often need to be conducted at different times and locations. Mystery Auditors usually work independently but may communicate closely with quality assurance teams or project managers to ensure audit standards are met and feedback is actionable.

What are the key skills and qualifications needed to thrive in the mystery audit position, and why are they important?

To excel as a Mystery Auditor, strong observational skills, attention to detail, and analytical abilities are essential, typically backed by experience in retail, hospitality, or compliance auditing. Familiarity with audit reporting tools, data collection apps, and sometimes industry-specific certifications can enhance your effectiveness. Discretion, adaptability, and excellent written communication are important soft skills that set top performers apart. These competencies ensure objective, accurate assessments while maintaining confidentiality and building trust with clients.

More about Mystery Audit jobs
What cities are hiring for Mystery Audit jobs? Cities with the most Mystery Audit job openings:
What are the most commonly searched types of Mystery Audit jobs? The most popular types of Mystery Audit jobs are:
What states have the most Mystery Audit jobs? States with the most job openings for Mystery Audit jobs include:
What job categories do people searching Mystery Audit jobs look for? The top searched job categories for Mystery Audit jobs are:
Mystery Audit jobs near you
Infographic showing various Mystery Audit job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $120,236 per year, or $57.8 per hour.

Point of Sale Lead

Gianteagle

Meadville, PA • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary

Our POS Leads are key players in our stores' success. They make sure our registers are in the best shape to serve our guests quickly. They also guide the team with technical support and troubleshooting. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

Experience Required: 6 months to 1 year; Desire to become a Non-union Team Leader.
Experience Desired: Customer Service Experience
Education Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 18 years of age
Job Responsibilities
  • Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
  • Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
  • Respond to guest calls regarding product inquiries, special orders and product requests.
  • Provide coaching and feedback to Team Members.
  • Oversee and evaluate training provided to Team Members.
  • Attend and conduct daily team huddles.
  • Write department orders, monitor ordering and supervise stocking and receiving.
  • Take an active role in building the store's product assortment.
  • Execute all sign package responsibilities and daily/weekly price changes.
  • Comply and perform self-assessments.
  • Pass all internal and external audits.
  • Utilize all available tools to help reduce and eliminate shrink.
  • Be able to work a flexible schedule, which could include nights, weekends and holidays.
  • Maintain safety as the top priority for our Team Members, guests and products.
  • Properly handle products and equipment in accordance with food safety and safety guidelines.
  • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

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