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Mystery Audit Jobs (NOW HIRING)

Big Whiskey

Operations Manager

Alabaster, AL

Monitor guest feedback, review scores, and mystery shop results; drive corrective action plans. Conduct routine manager walks, line checks, and opening/closing audits. Financial and Cost Control ...

Big Whiskey

Operations Manager

Madison, AL

Monitor guest feedback, review scores, and mystery shop results; drive corrective action plans. Conduct routine manager walks, line checks, and opening/closing audits. Financial and Cost Control ...

Meta

Partner Enablement Manager

New York, NY · On-site

$190K - $264K/yr

Establish a robust system to audit and evaluate the effectiveness of initiatives deployed in EL channels. Implement a mystery shopping program in priority markets and develop KPI benchmarks for key ...

Meta

Partner Enablement Manager

New York, NY

$190K/yr

Audit & Evaluation Systems: Establish a robust system to audit and evaluate the effectiveness of initiatives deployed in EL channels. Implement a mystery shopping program in priority markets and ...

Poppy Bank

VP, Area Manager

San Jose, CA · On-site

$120K - $160K/yr

... mystery shop results and providing coaching to accomplish the branch goal * Collaborate with VP ... audits, monthly certifications throughout Retail Branches while enforcing branch policies that ...

Poppy Bank

VP, Area Manager

San Jose, CA

$120K - $160K/yr

... mystery shop results and providing coaching to accomplish the branch goal * Collaborate with VP ... audits, monthly certifications throughout Retail Branches while enforcing branch policies that ...

Poppy Bank

VP, Area Manager

San Jose, CA · On-site

$120K - $160K/yr

... mystery shop results and providing coaching to accomplish the branch goal * Collaborate with VP ... audits, monthly certifications throughout Retail Branches while enforcing branch policies that ...

DPDHL

Cycle Counter

Waddell, AZ · On-site

$21.45/hr

Supports operational efficiency by conducting routine audits, researching variances, and partnering ... Research all inventory location problems (mystery pallets, inventory errors, etc.). * Research ...

LEGEND BANK

Teller I

Nocona, TX

$13.25 - $16.50/hr

... audit procedures. * Provides a consistent level of customer service in accordance with the standards determined by branch management and regulated by retail mystery shops. * Maintains the security ...

Legend Bank

Teller I

Henrietta, TX · On-site

$15.25 - $19.25/hr

... audit procedures. * Provides a consistent level of customer service in accordance with the standards determined by branch management and regulated by retail mystery shops. * Maintains the security ...

LEGEND BANK

Teller I

Whitesboro, TX

$14.25 - $17.75/hr

... audit procedures. * Provides a consistent level of customer service in accordance with the standards determined by branch management and regulated by retail mystery shops. * Maintains the security ...

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Mystery Audit information

See salary details

$61K

$120.2K

$157.5K

How much do mystery audit jobs pay per year?

As of Jul 26, 2026, the average yearly pay for mystery audit in the United States is $120,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What is a Mystery Audit job?

A Mystery Audit job involves secretly evaluating a business’s customer service, product quality, or compliance with company standards. Mystery auditors, also known as mystery shoppers, visit stores, restaurants, or service centers acting as regular customers while assessing various aspects. They then provide detailed feedback based on predetermined criteria. These audits help businesses improve their operations and customer experience.

What does a typical day look like for a Mystery Auditor?

A typical day for a Mystery Auditor involves visiting assigned locations—such as stores, restaurants, or service providers—to evaluate customer service, cleanliness, product availability, and compliance with company policies, all while posing as a regular customer. Auditors meticulously document their observations using evaluation forms or specialized mobile apps, often submitting detailed reports by the end of the day. The nature of the job may require frequent travel and flexibility in scheduling, as audits often need to be conducted at different times and locations. Mystery Auditors usually work independently but may communicate closely with quality assurance teams or project managers to ensure audit standards are met and feedback is actionable.

What are the key skills and qualifications needed to thrive in the Mystery Audit position, and why are they important?

To excel as a Mystery Auditor, strong observational skills, attention to detail, and analytical abilities are essential, typically backed by experience in retail, hospitality, or compliance auditing. Familiarity with audit reporting tools, data collection apps, and sometimes industry-specific certifications can enhance your effectiveness. Discretion, adaptability, and excellent written communication are important soft skills that set top performers apart. These competencies ensure objective, accurate assessments while maintaining confidentiality and building trust with clients.

More about Mystery Audit jobs
What cities are hiring for Mystery Audit jobs? Cities with the most Mystery Audit job openings:
What are the most commonly searched types of Mystery Audit jobs? The most popular types of Mystery Audit jobs are:
What states have the most Mystery Audit jobs? States with the most job openings for Mystery Audit jobs include:
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Mystery Audit jobs near you
Infographic showing various Mystery Audit job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 100% In-person job distribution, with an average salary of $120,236 per year, or $57.8 per hour.

Operations Manager

Big Whiskey

Alabaster, AL

Other

Posted 22 days ago

Job description

The Restaurant Operations Manager oversees day-to-day operations to deliver consistent guest experiences, healthy unit economics, and strong team culture. This role owns cost control, staffing and training, SOP adherence, food safety, vendor management, and continuous improvement across [number] location(s), aligning operations with brand standards and growth goals.


Key Responsibilities

Operations and Service Excellence


Ensure flawless shift execution across FOH/BOH, maintaining speed of service, cleanliness, and brand standards.

Monitor guest feedback, review scores, and mystery shop results; drive corrective action plans.

Conduct routine manager walks, line checks, and opening/closing audits.

Financial and Cost Control


Manage P&L drivers: labor, COGS, waste, comps/voids, and controllables.

Build labor plans and schedules to sales forecasts; track labor cost % and productivity (sales per labor hour).

Oversee inventory management, ordering, receiving, and variance analysis; maintain accurate stock counts.

People Leadership


Recruit, onboard, train, and coach managers and hourly teams; maintain staffing bench and succession plans.

Set clear performance expectations; conduct evaluations and manage corrective actions.

Foster a culture of accountability, safety, and hospitality; recognize top performance and reduce turnover.

Compliance and Safety


Enforce health, safety, and sanitation standards (local code, HACCP/ServSafe).

Maintain documentation: temperature logs, cleaning schedules, incident reports, and regulatory postings.

Ensure equipment maintenance, vendor permits, and required certifications are current.

Process and Continuous Improvement


Implement and uphold SOPs, checklists, and training materials; standardize best practices across units.

Analyze dashboards and KPIs to identify root causes; lead Kaizen-style improvements.

Support rollouts of new menus, LTOs, tech tools, and operational initiatives.

Vendor and Menu Support


Manage supplier relationships, pricing, and service levels; resolve delivery or quality issues.

Partner with culinary on menu changes, yield optimization, and prep standards.

Communication and Reporting


Deliver daily/weekly performance reports and action items to ownership/leadership.

Lead effective pre-shift meetings and weekly manager huddles; cascade goals and updates.

Key Performance Indicators (KPIs)

Guest satisfaction/NPS and online ratings

Labor cost % vs. target; sales per labor hour

Food cost % and inventory variance/shrink

Ticket times and throughput/turn times

Health inspection scores and audit compliance

Employee turnover, time-to-fill, training completion rates

Mystery shop scores and SOP audit scores

EBITDA/contribution margin per unit

Qualifications

3–5+ years in restaurant management; multi-unit experience preferred for multi-location role

Proven P&L ownership and KPI-driven decision-making

Strong leadership, coaching, and conflict resolution skills

Deep knowledge of food safety, sanitation, and local regulations

Proficiency with POS, scheduling, inventory, and reporting tools

Certifications: ServSafe Manager (required or within 60 days); TIPS/Responsible Alcohol Service a plus

Availability for evenings, weekends, holidays; ability to travel between locations

Competencies

Analytical problem-solving and root-cause thinking

Clear, direct communication and cross-functional collaboration

Process orientation with attention to detail and consistency

Agility under pressure; calm, guest-first mindset

Change management and training aptitude

Physical Requirements

Stand/walk for extended periods; lift up to 40 lbs; frequent bending and reaching; work in hot/cold environments typical of kitchens

Apply