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Mychart Jobs in Rochester, NY (NOW HIRING)

Columbia University

Nurse Practitioner

Farmington, NY · On-site

Lab and imaging results will be relayed to the patient in a timely manner by phone, mail, and/or MyChart (Connect). * Strive to refer all patients to Columbia and NYP specialists, diagnostic centers ...

Gbmc

Patient Services Assistant - Pulmonology

Pavilion, NY · On-site

$15.25 - $21/hr

Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient's visit. * Assist patient with registering for MyChart * Responsible for managing ...

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$18.7K

$62K

$124.3K

How much do mychart jobs pay per year?

As of Aug 10, 2026, the average yearly pay for mychart in Rochester, NY is $62,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $78,400.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a MyChart support specialist?

A MyChart Support Specialist typically spends their day assisting patients and healthcare staff with issues related to MyChart account access, password resets, and troubleshooting application features. They may also help educate users on navigating the portal, escalate technical problems to IT teams, and monitor ticket queues to ensure timely resolution. The role often involves close collaboration with clinical staff, IT professionals, and sometimes direct patient interaction, both over the phone and through secure messaging. Being proactive in identifying system trends and working in a fast-paced environment is also a key aspect of the job.

What are the key skills and qualifications needed to thrive in the MyChart position, and why are they important?

To thrive as a MyChart Support Specialist, you need a solid understanding of healthcare information systems, patient portal workflows, and general IT troubleshooting, often supported by experience in healthcare settings or a background in health informatics. Familiarity with Epic MyChart, electronic health records (EHR) platforms, and ticketing or support systems is typically required. Strong communication, patience, and problem-solving abilities are key soft skills for effectively assisting patients and providers. These skills ensure rapid issue resolution, high user satisfaction, and secure handling of sensitive health information.

What is a MyChart?

A MyChart job typically involves supporting patients, healthcare providers, and staff in using the MyChart patient portal, which is part of the Epic electronic health record system. Responsibilities may include troubleshooting technical issues, assisting with account access, training users, and ensuring data security. Employees in these roles may work in healthcare IT, customer support, or clinical settings to enhance patient engagement and streamline communication.

What are popular job titles related to Mychart jobs in Rochester, NY? For Mychart jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Mychart jobs in Rochester, NY look for? The top searched job categories for Mychart jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Mychart jobs? Cities near Rochester, NY with the most Mychart job openings:
Mychart jobs near you
Infographic showing various Mychart job openings in Rochester, NY as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $62,001 per year, or $29.8 per hour.

Patient Service Representative Lead - Urgent Care and Occupational Health

The University of Kansas Health System

Pavilion, NY • On-site

$16.50 - $21/hr

Full-time

Posted 11 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

234th of 887 rated healthcare providers

Job description

Position Title
Patient Service Representative Lead - Urgent Care and Occupational Health
Varies
Olathe Medical Pavilion A
Position Summary / Career Interest:
The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager.
Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. They may assist with checking patients out and scheduling follow up activities as needed.
Responsibilities and Essential Job Functions
  • Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values.
  • Has a positive presence in the practice.
  • Assist in onboarding of staff as directed by clinic leadership.
  • Execute developed department onboarding process, escalating barriers to leadership.
  • Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains.
  • Routinely engages and solicits feedback from work unit employees.
  • Effective verbal & written communications.
  • Serves as a role model for correct workflow execution.
  • Complete standard work observations at the direction of clinic leadership.
  • Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work.
  • Engages in clinic level projects for the enhancement of patient/clinician experiences.
  • Identifies and uses resources to develop and deliver communications.
  • Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly.
  • Encourages employees to use organization risk reporting tools.
  • Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures.
  • Conducts accreditation tracer exercises.
  • Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines.
  • Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability.
  • Pre-Visit Scheduling Schedule internal and external incoming department referrals
  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
  • Maintains extensive knowledge of appointment types, locations, providers, and specialties.
  • Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
  • Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
  • Preauthorization of clinic specific visits and procedures as needed.
  • Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
  • During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception - following health system standards.
  • Secures patient signatures for consent and financial forms.
  • Follows and completes all standard registration documentation and scanning process in the Health System EMR
  • Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
  • Assist patient with MyChart activation and support.
  • Responsible for outpatient clinic direct rooming
  • Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
  • Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
  • Assist patient with MyChart activation and support.
  • Ensure proper front desk coverage until last patient is dismissed from the clinic.
  • Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives.
  • Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
  • Supports both front desk and scheduling (telephone and MyChart) workflows.
  • Establishes and maintains productive working relationships with providers and the clinical care team.
  • Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
  • Follows the Health System standard apparel policy.
  • Effectively communicates Health System policies to patients and patient advocates.
  • Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
  • Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
  • Supports and participates in patient experience initiatives including marking campaigns and event registration.
  • Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
  • Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
  • Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
  • Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree

Preferred Education and Experience
  • Clerical, registration and/or customer service experience within a health care setting.

Required Language Skills
  • Fluent English - Ability to read, write, speak and understand English.

Preferred Language Skills
  • - If bilingual-Documented proof of competencies via language proficiency assessments

Knowledge Requirements
  • Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
  • High level of customer services skills focusing on problem resolution.
  • Ability to maintain patient confidentiality.

Time Type:
Full time
Job Requisition ID:
R-56023
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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