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Multi Unit Operations Manager Jobs in Buffalo, NY

H&R Block

Multi-Office Leader

Buffalo, NY · On-site

... teams in a multi-unit retail, service, or operations environment with accountability for ... Experience managing or partnering in operational areas such as facilities, staffing, or compliance

H&R Block

Multi-Office Leader

Amherst, NY · On-site

... teams in a multi-unit retail, service, or operations environment with accountability for ... Experience managing or partnering in operational areas such as facilities, staffing, or compliance

Atlas Copco

US Sales Operations Manager

Sanborn, NY · On-site

The US Sales Operation Manager Manager is responsible for the oversight, planning and strategy ... Attend Business Unit reviews with Sales Management Team * Approves team timecards, expense reports ...

H&R Block

Multi-Office Leader

Niagara Falls, NY · On-site

... teams in a multi-unit retail, service, or operations environment with accountability for ... Experience managing or partnering in operational areas such as facilities, staffing, or compliance

H&R Block

Multi-Office Leader

Buffalo, NY · On-site

... teams in a multi-unit retail, service, or operations environment with accountability for ... Experience managing or partnering in operational areas such as facilities, staffing, or compliance

H&R Block

Multi-Office Leader

Blasdell, NY · On-site

... teams in a multi-unit retail, service, or operations environment with accountability for ... Experience managing or partnering in operational areas such as facilities, staffing, or compliance

Essilor

Sr Regional Manager

Buffalo, NY · On-site

Manages operational execution and ensures brand standards are met in accordance with Company ... High School graduate or equivalent * 5+ years multi-unit retail experience * 8+ years management ...

EssilorLuxottica

Sr Regional Manager

Buffalo, NY · On-site

Manages operational execution and ensures brand standards are met in accordance with Company ... High School graduate or equivalent * 5+ years multi-unit retail experience * 8+ years management ...

EssilorLuxottica Group

Sr Regional Manager

Buffalo, NY · On-site

Manages operational execution and ensures brand standards are met in accordance with Company ... High School graduate or equivalent * 5+ years multi-unit retail experience * 8+ years management ...

Alkegen

Global Safety Manager

Tonawanda, NY · On-site

Develop a deep understanding of the Business Unit operations to identify and subsequently manage common areas of risk within the Business Unit * Develop a comprehensive knowledge and personally own ...

Alkegen

Global Safety Manager

Tonawanda, NY

Develop a deep understanding of the Business Unit operations to identify and subsequently manage common areas of risk within the Business Unit * Develop a comprehensive knowledge and personally own ...

Goodwill of Western New York

Area Manager

Buffalo, NY · On-site

$65K - $80K/yr

Bachelor's degree in Business/Retail Management * 5+ years of multi-unit retail management with a record of sales growth & operational excellence * Experience training, developing, and elevating ...

Alkegen

Global Safety Manager

Buffalo, NY

$135K - $165K/yr

The purpose of the Global Safety Manager is to support the Global Safety Director in the ... Liaise with the GlobalSafety Director, Business Unit Operations Directors, Plant and SHE Managersto ...

Ted's Hot Dogs

Facilities Manager

Buffalo, NY

$62K - $64K/yr

Reporting to the Director of Operations, this role plays a critical part in supporting daily ... multi-unit restaurant, retail, or hospitality environment Working knowledge of HVAC, plumbing ...

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Showing results 21-40

All JobsMulti Unit Operations JobsMulti Unit Operations Manager JobsMulti Unit Operations Manager Jobs in Buffalo, NY

Multi Unit Operations Manager information

See Buffalo, NY salary details

$37.8K

$70.1K

$98.8K

How much do multi unit operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for multi unit operations manager in Buffalo, NY is $70,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $67,300.00 per year, depending on experience, location, and employer.

What is a multi unit operations manager?

Multi Unit Operations Managers are professionals responsible for overseeing the operations of multiple business locations or units within an organization, such as retail stores, restaurants, or branches. They ensure consistency in service, implement company policies, manage budgets, and support location managers in achieving performance goals. Their duties often include staff training, process optimization, and ensuring compliance with company standards across all units. This role requires strong leadership, organizational, and communication skills to maintain high performance across several sites.

What are the key skills and qualifications needed to thrive as a multi unit operations manager?

To thrive as a Multi Unit Operations Manager, you need strong leadership, organizational, and analytical skills, often supported by a degree in business management or a related field and experience overseeing multiple locations. Familiarity with POS systems, inventory management software, and financial reporting tools is typically required, and certifications like Six Sigma or Lean Management can be beneficial. Exceptional communication, problem-solving, and team-building abilities help you motivate staff and manage competing priorities across sites. These skills ensure operational consistency, drive performance, and foster a positive culture across multiple business units.

How does a multi unit operations manager effectively balance the needs of multiple locations while maintaining consistent performance standards?

A Multi Unit Operations Manager typically juggles oversight of several locations, which requires strong organizational skills and frequent communication with on-site managers. They set clear expectations, standardize processes, and regularly review performance metrics to ensure consistency across all units. Managers often visit locations, conduct audits, and provide coaching to address unique challenges while fostering a cohesive team culture. By leveraging technology and delegating appropriately, they can address site-specific issues without compromising overall operational goals.

What is the difference between Multi Unit Operations Manager vs Store Manager?

AspectMulti Unit Operations ManagerStore Manager
CredentialsExperience in retail/operations, leadership skillsExperience in retail, customer service, sales
Work EnvironmentOversees multiple locations, corporate settingManages a single store, retail environment
Employer & IndustryRetail chains, franchise organizationsIndividual retail stores, franchises
Search & Comparison IntentUnderstanding roles overseeing multiple storesManaging daily store operations

The Multi Unit Operations Manager oversees multiple store locations, focusing on strategic operations, staffing, and sales performance across sites. In contrast, a Store Manager handles daily store activities, customer service, and staff management within a single location. Both roles require retail experience but differ in scope and responsibilities.

What are popular job titles related to Multi Unit Operations Manager jobs in Buffalo, NY?

For Multi Unit Operations Manager jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Multi Unit Operations Manager jobs in Buffalo, NY look for?

The top searched job categories for Multi Unit Operations Manager jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Multi Unit Operations Manager jobs?

Cities near Buffalo, NY with the most Multi Unit Operations Manager job openings:

Multi Unit Operations Manager jobs near you
Infographic showing various Multi Unit Operations Manager job openings in Buffalo, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,132 per year, or $33.7 per hour.

Multi-Office Leader

H&R Block

Buffalo, NY • On-site

Full-time

Retirement

Posted 10 days ago

H&R Block rating

5.6

Company rating: 5.6 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

147th of 152 rated financial services

Job description

About the Role
The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4-6 retail offices and is responsible for delivering a consistent, high-quality client experience across every location. In this role, you'll ensure each office is ready to serve clients with excellence by setting clear expectations for consultative service, operational execution, team performance, and business results.
You'll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs, deliver expert guidance, and create a welcoming, confident experience in every office. As a visible, hands-on leader, you'll balance strategic oversight with in-office presence, using sound judgment to align priorities, strengthen execution, and support both client outcomes and business performance.
You'll also own office readiness and operational execution across your offices, including staffing, facilities, compliance, and day-to-day operations. Through strong leadership, coaching, and disciplined execution, you'll help build high-performing teams, drive consistent results, and ensure every office is prepared to deliver for clients.
Day to day, you'll...
  • Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
  • Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
  • Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
  • Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
  • Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
  • Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
  • Own revenue, growth, operational performance, and business outcomes across assigned offices
  • Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
  • Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
  • Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Required Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes
  • Strong client-centric mindset with experience delivering consultative client experience
  • Strong leadership capability with proven ability to coach, develop, and hold teams accountable
  • Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management
  • Experience leading through change, including adoption of new processes and ways of working
  • Ability to exercise independent judgment and prioritize competing demands across multiple locations
  • Experience managing or partnering in operational areas such as facilities, staffing, or compliance
  • Strong communication and problem-solving skills, including handling client escalations and complex issues
  • Ability to interpret data, identify trends, and translate insights into action
  • Ability to climb ladders and lift, carry, and move boxes, supplies, equipment and other materials weighing up to 20 pounds in support of office readiness, setup, maintenance, and operational activities, with or without reasonable accommodation
  • Ability to travel frequently in-day, with minimal overnight travel, between assigned offices to maintain consistent in-person presence across multiple office locations
  • Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands

Preferred Qualifications
  • Experience with seasonal workforce planning, hiring, and readiness execution
  • Experience partnering cross-functionally including operations, facilities, talent acquisition, and analytics
  • Experience with office readiness, facilities, coordination, or operational infrastructure across multiple locations

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$62,353.00 - $67,353.00/Yr.

What H&R Block employees say

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About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

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