Mulesoft Developer Jobs in Tennessee (NOW HIRING)

Job Summary:
Unum is a Fortune 500 company driving a digital transformation in the employee benefits sector. The VP, Platform Services will define, build, and operate enterprise-scale shared platforms, ensuring platform reliability and enabling business transformation while partnering with technology leaders to deliver innovative solutions.
Responsibilities:
• Lead CI/CD, DevOps, and platform engineering practices
• Lead API strategy and integration architecture
• Own ServiceNow ecosystem including ITSM, CMDB, and workflow capabilities
• Lead enterprise testing strategy and automation
• Ensure reliability, performance, and resilience of platforms. Establish KPIs and SLAs.
• Identify, design, and implement state-of-the art technology solutions to meet Unum's current and future business needs. Manage the overall direction of the company's technology through strategic planning and evaluation.
• Evaluate technology trends and developments for business opportunities and risks, and introduce strategies to capitalize on these opportunities and to mitigate risks.
• Partners closely with business leaders to understand Unum's business, the external marketplace, and the needs of our customers. Leads the IT governance activities to ensure close partnership with the business and transparency in all IT initiatives.
• Analyze and effectively communicate complex business and IT issues/needs and act as a consultant to help business leaders identify technology solutions to improve their operations efficiency and effectiveness and support growth goals.
• Keeps innovation at the forefront. Leverages fresh perspectives, breakthrough ideas, and new paradigms to create business technology value.
• Monitor information technology performance and recommend continual improvements; continuously focuses on improving process and practices that create the most value.
• Build, lead, develop, mentor, and coach a high performing, empowered staff of business and IT professionals across various locations.
• Support the identification and implementation of a flexible technical architecture to support growth.
• Effectively manage operating expenses within the established budget; continually reviewing opportunities for reducing expenses and driving efficiencies. Identifies and recommends strategic investments that have positive ROI.
• Oversee creation of IT business plans in support of business needs and technology strategy, partnering closely with business leadership. Consistently delivers results against defined plans.
• Leverages external partners effectively in all aspects of IT, from strategy through delivery. Able to manage complex vendor relationships and hold vendors accountable for results.
• Ensure the security and protection of data, information system and equipment; actively implements security, privacy, risk management and disaster recovery initiatives and best practices.
• Takes bold actions and is a change leader. Advocates for change with confidence; takes ownership and personal responsibility for implementing change, and leverages communications, goals, resources, and metrics to ensure broader understanding and accountability.
• Effectively communicate upward and across business and technology teams; builds strong partnerships with senior leaders and IT stakeholders, both internal and external.
• Create KPIs, goals, and metrics across the portfolio in order to drive continuous improvement throughout the organization.
• Leads large organizations in the delivery of all responsibilities for the role, promoting a culture based on our guiding principles of customer, agility, and empowerment.
• Other duties and responsibilities as assigned.
Qualifications:
Required:
• 15+ years of technology leadership including Shared Platform, infrastructure and software engineering
• Bachelor’s degree required
• Experience leading large-scale platform ecosystems
• Expertise in Cloud, DevOps, APIs, and enterprise platforms such as ServiceNow, Pega, OpenText, MuleSoft, and GitHub
• Expertise in GenAI assisted software development pipeline
• Proven change leadership and transformation experience
• Significant experience in leading the strategic and operational direction of an IT organization
• Strong communication and influencing skills; able to communicate with all levels of organizational leadership and deliver impactful presentations
• Demonstrated ability to lead and manage a mixture of highly specialized technical and operational resources across a range of locations
• Experience leading teams who deliver integrated solutions to meet customer needs
• Budget and financial management; ability to maximize resources and manage capacity
• Change agent; advocate for ever needing change across the organization and able to create followership
• Able to elevate the performance of empowered teams
• Ability to act with an owner-mindset, responsible for all aspects of the business’ success including customer satisfaction, financial returns, and continued growth
• Budgeting and financial management; ability to maximize resources and manage capacity
• Demonstrated track record for attracting and developing strong leadership talent
• Proven ability to look strategically and creatively at complex problems and systems and identify practical solutions to solve those challenges
• Ability to motivate and hold people accountable for delivering results
Preferred:
• Master’s degree preferred
Company:
Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers. Founded in 1848, the company is headquartered in Chattanooga, USA, with a team of 10001+ employees. The company is currently Late Stage.