Appian Jobs in Tennessee (NOW HIRING)

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What You'll Do

• As an Application Configuration Lead, you will drive the configuration, personalization, and ongoing optimization of court case management platforms such as Equivant JWorks, Tyler Odyssey, or similar. You will serve as the primary liaison between court stakeholders, business users, and technical teams, ensuring that platform capabilities are tailored to meet evolving judicial and operational needs. Your role will focus on translating complex court processes into actionable configuration solutions, managing customization efforts, and championing best practices for scalable, secure, and compliant platform delivery.

• You will oversee the end-to-end configuration lifecycle, including requirements traceability, change management, and continuous improvement. You will facilitate cross-team collaboration, mentor junior staff, and ensure agile and Lean practices are embedded across all configuration and release activities.

Platform Configuration & Personalization

• Lead the configuration and customization of court CMS platforms to support judicial processes, case types, and jurisdictional requirements.

• Design and implement personalization strategies, leveraging platform features to deliver tailored user experiences for judges, clerks, attorneys, and public users.

• Oversee the creation and maintenance of configuration documentation, including configuration management plans, change logs, and audit trails.

• Manage platform upgrades, releases, and integration of new features, ensuring minimal disruption to court operations.

• Ensure all configurations support compliance with state and federal regulations, including CJIS, HIPAA, and accessibility standards (e.g., Section 508, VPAT).

Requirements Traceability & Compliance

• Support the maintenance of the Requirements Traceability Matrix (RTM) for all configuration and customization efforts.

• Ensure all requirements are captured, mapped, and tracked throughout the project lifecycle, supporting compliance and audit activities.

• Collaborate with business analysts, court subject matter experts, and functional leads to verify that requirements are met and documented in the RTM.

Stakeholder Engagement & Communication

• Present configuration updates, metrics, and progress to internal and external stakeholders, including court leadership, IT, and vendor partners.

• Facilitate workshops, demos, and user acceptance testing sessions.

• Engage with platform vendors and external partners to ensure alignment on configuration best practices and roadmap priorities.

What You Will Need

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field

• MINIMUM of FIVE (5) years of professional experience in application configuration, platform personalization, and agile leadership roles

• Experience managing requirements traceability and agile ceremonies across multiple teams

• Familiarity with low-code platforms and cloud-native development.

• Experience delivering COTS products

• Strong analytical, problem-solving, facilitation, and communication skills

• Knowledge of AWS Architecture

• Up to 10% weekly travel to a Guidehouse or client office may be required for this role

• Must reside near San Antonio, Texas OR Nashville, Tennessee

What Would Be Nice To Have

• Demonstrated experience configuring and managing personalization and customization of case management systems (e.g., Equivant JWorks, Tyler Odyssey, ServiceNow, Dynamics 365, Appian, Salesforce).

• Experience in a consulting or client-facing role.

• Experience with statewide or multi-jurisdictional court CMS implementations.

• Experience supporting digital transformation or modernization initiatives in the justice sector.

• Familiarity with the court system, judicial processes, and compliance requirements (e.g., CJIS, HIPAA, Section 508).

• Experience with platform-specific personalization frameworks, reusable component libraries, and user experience optimization strategies.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.