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How much do mts customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for mts customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an MTS Customer Service representative?

MTS Customer Service representatives are professionals who assist customers of Manitoba Telecom Services (MTS) with inquiries, technical support, billing issues, and account management. They act as the first point of contact for customers seeking help with MTS products and services such as internet, phone, and television. These representatives aim to resolve problems efficiently while providing a positive customer experience. Their role often involves troubleshooting, providing information, and escalating complex issues to specialized teams if needed.

What is the difference between Mts Customer Service vs Mts Technical Support?

AspectMts Customer ServiceMts Technical Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, retail stores, or office settingsHelp desks, call centers, or on-site technical support
Employer & Industry UsageTelecommunications companies, retail providersTelecom providers, internet service providers
Common Search & ComparisonCustomer interaction, service quality, problem resolutionTechnical troubleshooting, network issues, device support

While both roles involve assisting customers within the telecommunications industry, Mts Customer Service focuses on general customer support and service inquiries, whereas Mts Technical Support emphasizes resolving technical issues and troubleshooting network or device problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are the key skills and qualifications needed to thrive as an MTS Customer Service representative, and why are they important?

To thrive as an MTS Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help you effectively address customer inquiries and resolve issues. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall reputation and success of the company.

What are some common challenges faced by MTS Customer Service representatives and how can they be managed?

MTS Customer Service representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying updated with rapidly changing products or service offerings. To navigate these challenges, representatives rely on strong communication skills, effective time management, and ongoing training provided by MTS. Additionally, working collaboratively with team members and supervisors helps in sharing solutions and best practices, ensuring a supportive work environment where staff can learn and grow.

What skills are needed for MTS customer service jobs?

MTS customer service jobs require strong communication skills, problem-solving abilities, and patience to assist customers effectively. Knowledge of the company's products or services, basic computer skills, and the ability to work in a team are also important for success in this role.

What is the average salary for MTS customer service jobs?

The average salary for MTS customer service representatives typically ranges from $30,000 to $45,000 per year, depending on experience, location, and specific employer. Entry-level positions may start lower, while experienced agents or those with specialized skills can earn higher wages, often with opportunities for advancement and benefits.

What are the pros and cons of MTS customer service jobs?

MTS customer service jobs typically offer opportunities to develop communication and problem-solving skills, with schedules that may include shifts and remote work options. However, these roles can involve high call volumes, repetitive tasks, and sometimes challenging customer interactions, which may impact job satisfaction. Compensation and advancement opportunities vary depending on the company and location.
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Mts Customer Service jobs near you
Infographic showing various Mts Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Telecommunications Cabling Technician

MTS SERVICES INC

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description:

MTS Services has been an industry leader in structured cabling for Information and Communications Technology (ICT) for over 30 years, specializing in healthcare, commercial, education, mission critical and government facilities. We deliver quality workmanship on every project, honor our commitments, and do what is right for our employees and our customers.


We are currently looking for experienced Telecommunications Cabling Technicians to add to our staff in the Morrisville, NC area. Telecommunications Cabling Technicians report to the Operations Manager and will work daily with a team led by the assigned Project Foreman. Willingness to learn, dependability and a strong work ethic are critical for success in this role.


Telecommunications Cabling Technicians are responsible for:

• Category rated copper cable installation

• Fiber Optic structured cable distribution system installation

• Pulling cable, fire stopping, dressing cables and labeling to industry standards

• Terminating, assembling and installing 8-pin modular connectors and coaxial connectors and optical fiber connectors

• Accurately testing copper and fiber cables to required certification parameters utilizing appropriate test equipment

• Diagnosing and correcting copper and optical fiber problems

• Reading blue prints to determine closet and equipment layouts

• Installing closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures

• Attending training and safety meetings, and working safely at all times utilizing the necessary Personal Protection Equipment


MTS Services offers:

  • $1000 Sign-on Bonus
  • Starting pay between $18-$35, based on experience
  • 2 weeks of PTO your first year
  • 8 paid holidays
  • $30 per month cell phone reimbursement
  • Full benefits package including medical, dental, and vision
  • 401(k) after 90 days of service with up to 4% company match

Cabling done right – our people make the difference!


We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home at MTS Services. Our people have helped lead our success resulting in our continued growth and expansion. We focus on the health and wellness of the organization, from our commitment to financial stability and safety to professional development and great employee benefits. We are passionate about what we do. MTS Services is an Equal Employment Opportunity and Affirmative Action employer.

Requirements:


  • BICSI Installer/Technician certification preferred
  • Ability to work extended hours (overtime) as needed
  • Reliable daily travel to jobsites
  • Must be able to work safely following company policy/procedures on safety
  • Must possess a valid driver’s license and be insurable with our auto insurance carrier during course of employment
  • Ability to lift at least 50 pounds as necessary
  • Ability to climb ladders and stand for extended periods
  • Comfortable with, and capable of, working in open construction environments.

To learn more about MTS Services, please visit: join-our-team