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Msp Technical Support Jobs (NOW HIRING)

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software ...

Pavion

MSP Technical Support

Altamonte Springs, FL

$45K - $55K/yr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software ...

MSP Hire, Inc.

MSP Technical Lead

Juneau, AK · On-site

$100 - $125/hr

The Role The MSP Technical Lead(L3) is our highest individual-contributor technical role and one of ... Configure,maintain, and support virtualization platforms including Hyper-V--VM builds, migrations ...

MSP Hire, Inc.

MSP Technical Lead

Juneau, AK · On-site

$80K - $110K/yr

The Role The MSP Technical Lead (L3) is our highest individual-contributor technical role and one ... Configure, maintain, and support virtualization platforms including Hyper-V--VM builds, migrations ...

MSP Hire, Inc.

MSP Technical Lead

Anchorage, AK · On-site

$100 - $125/hr

The Role The MSP Technical Lead(L3) is our highest individual-contributor technical role and one of ... Configure,maintain, and support virtualization platforms including Hyper-V--VM builds, migrations ...

Red Cup IT

MSP Technical Project Manager

... support teams. • Ensure all projects follow standardized MSP project management methodologies ... managing technical projects, with at least 2 years in an MSP, VAR, or IT services provider ...

Redbird Security

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Technical Support Specialist (Entry Level), Service Desk

Menomonee Falls, WI · On-site

$38K - $43K/yr

Redbird Security is a security-first MSP that serves one industry: independent insurance agencies ... We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an ...

Redbird Security

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Technical Support Specialist (Entry Level), Service Desk

Menomonee Falls, WI · On-site

$38K - $43K/yr

Redbird Security is a security-first MSP that serves one industry: independent insurance agencies ... We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an ...

ETC Techsolutions LLC

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Technical Support Specialist

Akron, OH · On-site

$50K - $70K/yr

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology ... Conduct end-user training for support requests * Assist with pre-sales technical support and ...

ETC Techsolutions LLC

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Technical Support Specialist

Akron, OH · On-site

$50K - $70K/yr

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology ... Conduct end-user training for support requests * Assist with pre-sales technical support and ...

IT Accel, Inc

IT Support Technician (MSP)

Brick, NJ

$23.25 - $31.75/hr

MSP- SUPPORT TECHNICIAN Our client is seeking an experienced and personable Level 1 MSP Support ... Provide technical support and troubleshooting for clients' IT systems and applications.

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How much do msp technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for msp technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Infographic showing various Msp Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

MSP Technical Support

Altamonte Springs, FL • On-site

Pavion
Security Alarm Systems and Monitoring Services • 1 - 5K employees
Learn more about Pavionexternal

$45K - $55K/yr

Full-time

Posted 27 days ago

Key responsibilities

  • Respond to Level I technical support incidents and service requests across multiple channels.

  • Troubleshoot and resolve issues related to hardware, software, peripherals, and network connectivity, including on-site visits when necessary.

  • Create, manage, and maintain user accounts, support Office 365 and phone systems, and assist with Microsoft-based business applications.

Pavion rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

34th of 37 rated health and safety providers

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated MSP Tech Support to join our security business unit. The MSP Technical Support role delivers frontline technical assistance to clients by resolving Level I support incidents and service requests. This role provides troubleshooting hardware, software, peripherals, and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration, Office 365 and phone systems, and various Microsoft-based business applications. Using remote tools-and occasional on-site visits. The MSP Technical Support role ensures issues are resolved efficiently, documented thoroughly, and communicated clearly. A strong customer service mindset, attention to detail, and commitment to continuous learning are essential for success in this role.
Primary Responsibilities:
Technical Support & Troubleshooting
  • Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to computer hardware, software, peripherals, and network connectivity.
  • Support and diagnose problems with desktop PCs, laptops, scanners, printers, Microsoft Office applications, and various commercial or proprietary client software.
  • Utilize remote access tools to resolve technical issues efficiently.
  • Perform on-site visits as needed for equipment deployment, hardware replacement, and issue resolution.
  • Provide troubleshooting and support for Microsoft Office Suite, desktop systems, and printers.

Systems & Application Administration
  • Create, manage, and maintain user accounts through Active Directory or other cloud-based identity platforms.
  • Perform Office 365 administration tasks.
  • Support phone system and VOIP administration.
  • Assist with technologies related to Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.

Networking & Infrastructure Support
  • Troubleshoot basic networking issues and support VOIP systems.
  • Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups.

Customer Service & Communication
  • Maintain a high level of customer satisfaction through timely, professional, and effective support.
  • Communicate clearly with clients to ensure understanding of issues and resolutions.
  • Demonstrate a proactive, service-oriented mindset focused on improving client productivity.

Documentation & Reporting
  • Accurately document customer systems, configurations, troubleshooting steps, and resolutions.
  • Record detailed time entries for service work and project activities.
  • Follow established procedures and contribute to knowledge base improvements.

Basic Qualifications:
  • High School Diploma
  • 1 year of IT experience
  • Excellent verbal and written communication skills
  • Professional, friendly, positive, optimistic demeanor
  • An understanding of relevant technologies, solutions, troubleshooting, & support

Preferred Qualifications:
  • Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus
  • General Windows Desktop
  • Strong Organization and Time Management Skills

The salary range for this position is $45,000-$55,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About Pavion

Sourced by ZipRecruiter

Industry

Security alarm systems and monitoring services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

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