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Msp Technical Lead Jobs (NOW HIRING)

Stafford Associates

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Technical Service Delivery Manager

Setauket, NY · On-site

$95K - $120K/yr

About the Role We are looking for a Technical Service Delivery Manager to help lead the delivery of ... Experience in an IT services, managed services, MSP, technical support, project coordination, or ...

L3HHCM20

Manager, IT Business Analysis

Greenville, TX

$116K - $216K/yr

... lead role. Preferred Additional Skills: * MSP Experience: Proven experience managing or working closely with an external Managed Service Provider (MSP). * Technical Acumen: Strong understanding of ...

L3HHCM20

Manager, IT Business Analysis

Rochester, NY · On-site

$116K - $216K/yr

... lead role. Preferred Additional Skills: * MSP Experience: Proven experience managing or working closely with an external Managed Service Provider (MSP). * Technical Acumen: Strong understanding of ...

L3HHCM20

Manager, IT Business Analysis

Melbourne, FL

$116K - $216K/yr

... lead role. Preferred Additional Skills: * MSP Experience: Proven experience managing or working closely with an external Managed Service Provider (MSP). * Technical Acumen: Strong understanding of ...

L3HHCM20

Manager, IT Business Analysis

Salt Lake City, UT · On-site

$116K - $216K/yr

... lead role. Preferred Additional Skills: * MSP Experience: Proven experience managing or working closely with an external Managed Service Provider (MSP). * Technical Acumen: Strong understanding of ...

Effortless Office

IT Team Lead

Las Vegas, NV · On-site +1

$50K - $55K/yr

The Service Delivery Team Lead is responsible for ensuring their Service Delivery Team delivers ... technical support or service desk environment. * MSP experience required. * Proven leadership ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Jose, CA · On-site

$135K - $165K/yr

We are a growing Managed IT Services Provider looking for an experienced MSP Service Delivery Manager to lead service operations, support our technical team, manage client relationships, and help ...

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All JobsMsp Technical Lead Jobs

Msp Technical Lead information

See salary details

$30K

$156.3K

$206K

How much do msp technical lead jobs pay per year?

As of Jun 16, 2026, the average yearly pay for msp technical lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Msp Technical Lead vs Network Engineer?

AspectMsp Technical LeadNetwork Engineer
CredentialsCertifications like Cisco CCNP, CompTIA Network+Certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentLeading technical teams in MSPs, client managementDesigning, implementing, and maintaining network infrastructure
Employer & IndustryManaged Service Providers, IT service companiesIT departments, telecom companies, service providers

The MSP Technical Lead and Network Engineer roles share similar certifications and work environments, often within the same industry. However, the MSP Technical Lead focuses on overseeing technical teams and client solutions, while the Network Engineer concentrates on network design and maintenance. Both roles are essential in IT service delivery, but the MSP Technical Lead has a broader leadership responsibility within managed service environments.

What is the technical lead salary?

The salary for an MSP Technical Lead typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. This role often requires strong technical skills in network management, cybersecurity, and team leadership, with certifications like Cisco or Microsoft being advantageous.

Is technical lead a stressful job?

A technical lead role can be stressful due to responsibilities such as managing team performance, meeting project deadlines, and troubleshooting complex technical issues. The level of stress varies depending on the organization, workload, and experience, but strong communication and problem-solving skills help manage pressure effectively.

How does an MSP Technical Lead typically collaborate with clients and internal teams to ensure successful project delivery?

As an MSP Technical Lead, you play a key role in bridging communication between clients and internal technical teams. You'll regularly meet with clients to understand their IT needs, translate those requirements into actionable tasks, and delegate responsibilities among your team members. The role often involves monitoring project progress, troubleshooting escalated issues, and ensuring adherence to service level agreements (SLAs). Effective collaboration, clear communication, and a proactive approach to problem-solving are crucial for delivering high-quality managed services and maintaining client satisfaction.

What are the key skills and qualifications needed to thrive as an MSP Technical Lead, and why are they important?

To thrive as an MSP Technical Lead, you need in-depth expertise in IT infrastructure, network management, and troubleshooting, often supported by a degree in IT or computer science and relevant certifications like CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms is typically required. Leadership, problem-solving, and strong communication skills help you manage teams and client relationships effectively. These competencies ensure seamless IT operations, high service quality, and successful coordination across multiple client environments.

What is an MSP Technical Lead?

An MSP Technical Lead is a senior IT professional who oversees the technical operations and support provided by a Managed Service Provider (MSP). They are responsible for leading technical teams, managing client IT infrastructure, ensuring high-quality service delivery, and implementing best practices. The role often includes project management, troubleshooting complex issues, mentoring junior staff, and acting as a key point of contact between clients and the MSP. MSP Technical Leads need both strong technical expertise and leadership skills to succeed in this role.

How much does MSP make a year?

An MSP Technical Lead typically earns between $80,000 and $130,000 annually, depending on experience, location, and company size. They often require strong technical skills in networking, cybersecurity, and cloud services, with certifications like CompTIA or Cisco being advantageous.

What is the role of a technical lead?

A technical lead in an MSP setting is responsible for guiding technical teams, overseeing project implementation, and ensuring technical standards are met. They coordinate between clients and team members, troubleshoot complex issues, and often have expertise in relevant tools and certifications to support service delivery.
Technical Team Lead (MSP)

Technical Team Lead (MSP)

DigaCore Technology Consulting

Lakewood, NJ • On-site

Other

Posted 2 days ago

Be an early applicant

Job description

Salary: $90,000-$110,000 annually

Technical Team Lead (MSP)

Primary Purpose

Lead a pod of technicians to ensure excellent client service, strong team performance, and consistent operational execution. Own team accountability, coaching, workload management, and technician development while partnering closely with the Service Manager to improve service delivery and team effectiveness.


Key Responsibilities

Team leadership and accountability:

  • Conduct regular 1:1 meetings with technicians
  • Coach team members on performance, communication, and client service
  • Monitor technician workload and capacity
  • Assist with prioritization and ticket assignment
  • Support employee development and career growth
  • Participate in hiring, onboarding, and training efforts

Service delivery oversight:

  • Monitor ticket queues, SLAs, and service quality
  • Identify service delivery risks and escalate appropriately
  • Ensure proper documentation standards are followed
  • Review escalations and coordinate resources as needed
  • Drive accountability for ticket ownership and resolution
  • Help maintain consistent client experiences across the pod

Process improvement:

  • Identify opportunities to improve workflows and efficiency
  • Assist with implementation of operational improvements
  • Promote standardization and best practices
  • Support KPI tracking and team performance reporting
  • Partner with leadership on service delivery initiatives

Cross-functional collaboration:

  • Work closely with Service Manager on team performance and planning
  • Coordinate with Project, Procurement, and Engineering teams
  • Communicate staffing, workload, and resource concerns
  • Help ensure smooth execution across departments


Required Qualifications

  • Previous experience working for a Managed Services Provider (MSP)
  • Experience leading, mentoring, coaching, or supervising team members
  • Strong understanding of service desk operations and ticket management
  • Excellent communication and interpersonal skills
  • Strong organizational and time management abilities
  • Ability to balance people leadership with operational execution


Preferred Qualifications

  • Previous Team Lead, Supervisor, or Management experience
  • Experience managing performance metrics and service KPIs
  • Experience with ConnectWise, NinjaOne, Microsoft 365, and Azure environments
  • Experience participating in hiring, onboarding, and employee development


  • Success Measures
  • Team members are coached, developed, and held accountable
  • Ticket backlog and SLA performance remain within targets
  • Technician workload is balanced and sustainable
  • Documentation compliance remains high
  • Employee engagement and retention improve
  • Service quality and client satisfaction remain strong
  • Operational improvements are regularly identified and implemented


  • Reporting Structure
  • Reports to Service Manager
  • Hybrid Schedule
  • Minimum two days per week in our Lakewood, NJ office


Compensation

$90,000 - $110,000 based on experience