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Msp Technical Lead Jobs (NOW HIRING)

VIP IT

MSP Technical Account Manager

Glendale, CA · On-site

$72K - $100K/yr

Technical Account Manager (TAM) Company: VIP IT, Inc. Location: Los Angeles, CA (Hybrid - Must ... You will own a portfolio of clients, lead strategic conversations, and ensure they are aligned with ...

VIP IT

MSP Technical Account Manager

Glendale, CA · Hybrid

$72K - $100K/yr

Technical Account Manager (TAM) Company: VIP IT, Inc. Location: Los Angeles, CA (Hybrid - Must ... You will own a portfolio of clients, lead strategic conversations, and ensure they are aligned with ...

Evergreen Real Estate

IT Technical Lead

Chicago, IL · On-site

$110K - $120K/yr

Position Title: IT Technical Lead Department: Information Technology Reports To: Director of IT ... This senior individual contributor role owns project delivery, MSP coordination, process ...

Red Cup IT Inc

Technical Project Manager

Los Angeles, CA · On-site +1

We are looking for an MSP Technical Project Manager who is responsible for planning, executing, and ... Lead post-project reviews and lessons learned to improve future MSP delivery practices. Required ...

Lindsay & Brownell

Senior Technical Lead

Boston, MA · Hybrid

EisnerAmper is looking to hire a Senior Technical Lead to join its Managed Technology Services ... Experience as a consultant via an MSP or similar consulting organization. * 7+ years of work ...

Eisneramper Llp

Senior Technical Lead

Boston, MA · Hybrid

EisnerAmper is looking to hire a Senior Technical Lead to join its Managed Technology Services ... Experience as a consultant via an MSP or similar consulting organization. * 7+ years of work ...

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Msp Technical Lead information

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$30K

$156.3K

$206K

How much do msp technical lead jobs pay per year?

As of Jun 11, 2026, the average yearly pay for msp technical lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is the difference between Msp Technical Lead vs Network Engineer?

AspectMsp Technical LeadNetwork Engineer
CredentialsCertifications like Cisco CCNP, CompTIA Network+Certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentLeading technical teams in MSPs, client managementDesigning, implementing, and maintaining network infrastructure
Employer & IndustryManaged Service Providers, IT service companiesIT departments, telecom companies, service providers

The MSP Technical Lead and Network Engineer roles share similar certifications and work environments, often within the same industry. However, the MSP Technical Lead focuses on overseeing technical teams and client solutions, while the Network Engineer concentrates on network design and maintenance. Both roles are essential in IT service delivery, but the MSP Technical Lead has a broader leadership responsibility within managed service environments.

What is the technical lead salary?

The salary for an MSP Technical Lead typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. This role often requires strong technical skills in network management, cybersecurity, and team leadership, with certifications like Cisco or Microsoft being advantageous.

Is technical lead a stressful job?

A technical lead role can be stressful due to responsibilities such as managing team performance, meeting project deadlines, and troubleshooting complex technical issues. The level of stress varies depending on the organization, workload, and experience, but strong communication and problem-solving skills help manage pressure effectively.

How does an MSP Technical Lead typically collaborate with clients and internal teams to ensure successful project delivery?

As an MSP Technical Lead, you play a key role in bridging communication between clients and internal technical teams. You'll regularly meet with clients to understand their IT needs, translate those requirements into actionable tasks, and delegate responsibilities among your team members. The role often involves monitoring project progress, troubleshooting escalated issues, and ensuring adherence to service level agreements (SLAs). Effective collaboration, clear communication, and a proactive approach to problem-solving are crucial for delivering high-quality managed services and maintaining client satisfaction.

What are the key skills and qualifications needed to thrive as an MSP Technical Lead, and why are they important?

To thrive as an MSP Technical Lead, you need in-depth expertise in IT infrastructure, network management, and troubleshooting, often supported by a degree in IT or computer science and relevant certifications like CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cloud platforms is typically required. Leadership, problem-solving, and strong communication skills help you manage teams and client relationships effectively. These competencies ensure seamless IT operations, high service quality, and successful coordination across multiple client environments.

What is an MSP Technical Lead?

An MSP Technical Lead is a senior IT professional who oversees the technical operations and support provided by a Managed Service Provider (MSP). They are responsible for leading technical teams, managing client IT infrastructure, ensuring high-quality service delivery, and implementing best practices. The role often includes project management, troubleshooting complex issues, mentoring junior staff, and acting as a key point of contact between clients and the MSP. MSP Technical Leads need both strong technical expertise and leadership skills to succeed in this role.

How much does MSP make a year?

An MSP Technical Lead typically earns between $80,000 and $130,000 annually, depending on experience, location, and company size. They often require strong technical skills in networking, cybersecurity, and cloud services, with certifications like CompTIA or Cisco being advantageous.

What is the role of a technical lead?

A technical lead in an MSP setting is responsible for guiding technical teams, overseeing project implementation, and ensuring technical standards are met. They coordinate between clients and team members, troubleshoot complex issues, and often have expertise in relevant tools and certifications to support service delivery.

MSP Technical Account Manager

VIP IT

Glendale, CA • On-site

$72K - $100K/yr

Full-time

Posted 29 days ago

Job description

Technical Account Manager (TAM)

Company: VIP IT, Inc.

Location: Los Angeles, CA (Hybrid - Must reside on West Coast)

Job Type: Full-time

Compensation:

Base Salary: $72,000

On-Target Earnings (OTE): $100,000+ (Uncapped Commission)

Benefits: Medical, Dental, Vision, 401(k), PTO + Holidays

Role Overview

VIP IT is looking for a client-facing Technical Account Manager (TAM) who acts as a trusted advisor, drives long-term client success, and identifies opportunities to help their clients succeed.

This is not an engineering or escalation role. You are responsible for the health of the account, not ticket resolution.

You will own a portfolio of clients, lead strategic conversations, and ensure they are aligned with best practices, properly supported, and continuously improving.

Why This Role Matters

Our clients rely on VIP IT to keep their businesses secure, productive, and moving forward.

This role sits at the center of:

  • Client relationships
  • Strategic planning
  • Client Retention

You are the person clients trust to answer:

  • "Are we in a good place?"
  • "What should we be doing next?"
  • "Where are we at risk?"
What You'll DoClient Relationship & Account Ownership
  • Serve as the primary point of contact for a portfolio of clients
  • Build strong relationships with stakeholders and decision-makers
  • Own overall client satisfaction, retention, and engagement
  • Lead structured client communication and follow-ups
Quarterly Business Reviews (QBRs) & Strategy
  • Plan, schedule, and lead Quarterly Business Reviews
  • Review performance, risks, roadmap, and opportunities
  • Provide clear, business-focused recommendations (no sales jargon)
  • Align technology strategy with client business goals and budget
Account Planning & Roadmapping
  • Build and maintain account plans and technology roadmaps
  • Identify gaps in:
  • Security
  • Backup & disaster recovery
  • Infrastructure standardization
  • User experience
  • Translate findings into clear recommendations and proposals
Revenue Growth & Retention
  • Identify and drive:
  • Upsell opportunities when they help the client
  • Cross-sell initiatives when they help the client
  • New MRR growth when it is best for the client
  • Ensure proper stack alignment and standardization
  • Actively reduce churn by addressing risks early
  • Collaborate with leadership on account strategy and growth plans
Internal Coordination
  • Partner with Service Desk and Project teams to:
  • Ensure alignment with client expectations
  • Support smooth delivery of projects and changes
  • Advocate for clients internally while maintaining operational alignment
Documentation & Accountability
  • Maintain accurate records of:
  • QBRs
  • Meeting notes
  • Account plans
  • Key client initiatives
  • Track and follow up on all commitments
What Success Looks LikeFirst 90 Days
  • You own a defined set of accounts and key relationships
  • You've completed multiple QBRs
  • Clients clearly understand your role and value
  • You've identified early opportunities and risks within your accounts
What You BringMust-Have
  • 3+ years in a client-facing IT role (TAM, vCIO, Account Manager, or similar)
  • Strong ability to run structured client meetings and QBRs
  • Proven ability to build trust and manage relationships over time
  • Experience identifying and closing upsell / growth opportunities
  • Solid understanding of:
  • Microsoft 365 environments
  • Managed IT services models
  • Security and infrastructure best practices (high-level)
  • Strong organizational and follow-through skills
  • Ability to manage multiple accounts without losing detail
Nice-to-Have
  • Experience in an MSP environment
  • Familiarity with RMM/PSA tools (ConnectWise, Autotask, Ninja, etc.)
  • Exposure to compliance, security frameworks, or audits
  • Certifications (Microsoft, CompTIA, etc.)
Schedule
  • Monday-Friday, standard business hours (flexible for client meetings)
  • Occasional local travel within the greater Los Angeles area for onsite meetings