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Msp Service Manager Jobs (NOW HIRING)

Lanspeed

Service Manager

Los Angeles, CA · On-site

$60K - $120K/yr

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

Lanspeed

Service Manager

Los Angeles, CA · On-site

$60K - $120K/yr

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

Lanspeed

Service Manager

Camarillo, CA · On-site

$60K - $120K/yr

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

MSP Hire

Director of Customer Experience

Juneau, AK · On-site

$1.1K/wk

Service delivery * Account management * Customer success * vCIO services * Client experience * Experience working within a similarly sized MSP environment (approximately 30-90 employees)

Courser

Service Manager

Tucson, AZ · On-site

$125 - $150/hr

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: * Lead, mentor, and manage technical teams, including ...

Transitions Group

Service Manager

Tucson, AZ · On-site

$100 - $125/hr

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: * Lead, mentor, and manage technical teams, including ...

Transitions Group

$100 - $125/hr

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: * Lead, mentor, and manage technical teams, including ...

Palmetto Technology Group

Service Manager

Tucson, AZ · On-site

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: • Lead, mentor, and manage technical teams, including ...

Courser

Service Manager

Tucson, AZ · On-site

The MSP Manager, Service will manage technical teams, oversee projects, and maintain strong client relationships. Key Responsibilities: · Lead, mentor, and manage technical teams, including ...

Velocity Technologies

Sales Executive, MSP

Tempe, AZ · On-site

$60 - $80/hr

The MSP Sales Executive develops qualified opportunities, runs discovery, communicates Velocity ... Prospect and qualify Phoenix and East Valley businesses that fit Velocity managed IT services. * ...

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Msp Service Manager information

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$31.5K

$56K

$83.5K

How much do msp service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for msp service manager in the United States is $55,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What is an MSP Service Manager?

MSP Service Managers are professionals responsible for overseeing the delivery of managed IT services provided by a Managed Service Provider (MSP) to clients. Their role involves managing service teams, ensuring client satisfaction, meeting service level agreements (SLAs), and coordinating with both technical staff and customers. They often handle escalations, track service performance metrics, and work to improve service efficiency and quality. MSP Service Managers play a key role in maintaining strong client relationships and ensuring that IT services align with client needs and business goals.

What are the key skills and qualifications needed to thrive as an MSP Service Manager?

To thrive as an MSP Service Manager, you need expertise in IT service management, strong organizational abilities, and experience with managed services, typically supported by a degree in IT or related field. Familiarity with PSA/RMM platforms (like ConnectWise or Autotask), ITIL certification, and knowledge of cybersecurity frameworks are commonly required. Exceptional leadership, problem-solving skills, and effective client communication set top performers apart in this role. These skills are vital for ensuring service excellence, customer satisfaction, and efficient operations in a fast-paced MSP environment.

What are some common challenges faced by an MSP Service Manager, and how can they be effectively addressed?

MSP Service Managers often encounter challenges such as balancing client expectations, managing multiple service requests, and ensuring timely resolution of technical issues. Effective communication and proactive relationship management with clients are essential to prevent misunderstandings and maintain satisfaction. Implementing robust ticketing systems and regular team meetings can help prioritize tasks and distribute workloads efficiently. Additionally, staying updated on new technologies and best practices supports service delivery and continuous improvement.

What is the difference between Msp Service Manager vs Msp Service Desk Analyst?

AspectMsp Service ManagerMsp Service Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Help Desk certifications
Work EnvironmentOversees service delivery, manages teamsProvides technical support, handles user issues
Employer & Industry UsageManaged Service Providers, IT departmentsHelp desks, IT support centers

The Msp Service Manager focuses on managing service delivery, team coordination, and client satisfaction, often requiring leadership and management skills. In contrast, the Msp Service Desk Analyst primarily provides technical support and resolves user issues. Both roles are essential in IT service management but differ in scope and responsibilities.

What cities are hiring for Msp Service Manager jobs?

Cities with the most Msp Service Manager job openings:

What states have the most Msp Service Manager jobs?

States with the most job openings for Msp Service Manager jobs include:

What are popular job titles related to Msp Service Manager jobs?

For Msp Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Msp Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $55,999 per year, or $26.9 per hour.

Service Desk Technician Tier 2 (MSP)

Burleson, TX • On-site

Justice IT Consulting
IT Services • 1 - 10 employees
Learn more about Justice IT Consultingexternal

$72K - $82K/yr

Full-time

Re-posted 23 days ago

Key responsibilities

  • Resolve complex technical issues that cannot be handled at the Tier 1 level.

  • Troubleshoot across servers, networking, cloud services, and line-of-business applications.

  • Manage and resolve tickets, document troubleshooting steps, and communicate effectively with clients and team members.

Job description

Join Justice IT Consulting -- Where Your Growth and Impact Matter

Service Desk Technician - Tier 2 (MSP)


Burleson, TX (In-Person)

Full-Time Monday-Friday, 8:00am-5:00pm

$72,000 - $82,000 + Benefits


Are you tired of feeling like a number? Come join a team where your thoughts are heard, your contribution is recognized, and we know your name.

At Justice IT Consulting, the number one goal of everyone on our team is to make our clients exceptionally happy. As a Tier 2 Service Desk Technician, you play a critical role in making that happen.


This is not a scripted helpdesk position. This is a role for someone who can think independently, troubleshoot methodically, and take ownership of complex technical issues in a fast-paced MSP environment.


Who We Are

Justice IT Consulting is a premier cybersecurity company and turnkey IT provider serving small businesses, manufacturing, aerospace, and defense contractors throughout Texas.


Our mission is simple: We protect our clients and their revenue by solving complex problems and tailoring solutions to their unique business.


We operate by clear, lived core values:

  • Secure Without Compromise
  • Earn Trust Every Day
  • Lead with Optimism
  • Deliver Excellent Craftsmanship
  • Cultivate Personal Growth
  • Foster Wow Moments
The Opportunity -- Step Beyond Tier 1

As a Service Desk Technician - Tier 2, you will:

  • Resolve complex issues that cannot be completed at the Tier 1 level
  • Perform deeper troubleshooting across servers, networking, cloud services, and line-of-business applications
  • Serve as a technical resource for Tier 1 staff
  • Take ownership of tickets through resolution whenever possible
  • Escalate appropriately to senior engineers when issues exceed scope

You will be trusted to manage client expectations, communicate clearly, and ensure smooth handoffs when escalation is necessary.


What You'll Do

Client Support & Ownership

  • Serve as a primary technical point of contact for escalated client issues
  • Deliver a calm, professional, solution-focused experience
  • Troubleshoot across workstations, servers, networking, and cloud platforms
  • Own problems rather than passing tickets unnecessarily

Ticketing & Documentation

  • Manage and resolve tickets using PSA/ticketing systems
  • Accurately document troubleshooting steps, findings, and resolutions
  • Maintain clear and up-to-date system documentation
  • Prevent stale tickets through active management and communication

Monitoring & Proactive Remediation

  • Review RMM dashboards and alerts
  • Investigate recurring issues and recommend permanent fixes
  • Validate automated tasks and remediation processes

Project Work

  • Assist with implementations, migrations, upgrades, and documentation
  • Execute assigned project tasks independently
  • Identify risks, scope concerns, and dependencies early

Team & Process Contribution

  • Provide guidance to Tier 1 technicians
  • Follow and help refine SOPs
  • Maintain strong security awareness
  • Contribute to operational improvements and service delivery maturity
What We're Looking For
  • Strong, methodical troubleshooting skills
  • Clear and professional communication -- able to "speak both Geek and Human"
  • Solid understanding of MSP service delivery and support tools
  • Experience supporting:Windows desktop and server operating systems
  • Active Directory and Group Policy
  • File shares, DFS, and printer services
  • Backup systems and recovery workflows
  • Hypervisors and virtualized environments
  • Microsoft 365 and Entra ID
  • Familiarity with ticketing systems, PSA platforms, and RMM tools
  • Experience supporting firewalls, switches, routers, and core networking concepts
  • Security-first mindset
  • Ability to thrive in a fast-paced MSP environment
  • Valid driver's license and reliable transportation

Nice to Have (Not Required):

Microsoft certifications, CompTIA Network+ or Security+, CCNA, experience with EDR, MFA, conditional access, SIEM tools, Hyper-V or VMware, and PowerShell scripting.


Why You'll Love Working Here
  • Easy-going environment and culture -- we genuinely enjoy what we do
  • Birthday off
  • Flexibility to work from home when needed
  • Proactive approach to ongoing training
  • Paid IT certifications (training and exam fees)
  • 401(k) with matching
  • Health, dental, vision, and life insurance
  • Paid time off
  • Professional development assistance and referral program
Career Growth

The Service Desk Technician - Tier 2 role naturally progresses into:

  • Senior Service Desk Technician
  • Systems Engineer
  • Network Engineer
  • Security Engineer

With continued growth in technical depth and client engagement, long-term paths include:

  • Solutions Architect
  • Service Delivery Manager
  • Virtual CIO (vCIO)
  • CTO

We believe in growing leaders from within.


If you are ready to take ownership, solve meaningful problems, and build a long-term career in a high-performing MSP environment, we would like to meet you.