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Msp Service Manager Jobs in California (NOW HIRING)

MSP Hire, Inc.

MSP Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

You've spent at least 2 years directly leading or managing technical people. You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

You've spent at least 2 years directly leading or managing technical people. You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

You've spent at least 2 years directly leading or managing technical people. You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

You've spent at least 2 years directly leading or managing technical people. You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

You've spent at least 2 years directly leading or managing technical people. You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation ...

Red Cup IT Inc

MSP Service Desk Manager

Los Angeles, CA · On-site +1

We are looking for an MSP Service Desk Manager is responsible for leading the service desk team, overseeing day-to-day support operations, and ensuring consistent, high-quality service delivery to ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Manage user accounts, permissions, and security groups (Active Directory / Azure AD) * Provide ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Manage user accounts, permissions, and security groups (Active Directory / Azure AD) * Provide ...

TeamLogic, Inc.

MSP Service Dispatcher

San Diego, CA · On-site

$26/hr

You'll manage incoming support requests, coordinate technician schedules, and ensure our clients receive prompt, effective service. Your efforts will be crucial in maintaining our service level ...

Lanspeed

Service Manager

Los Angeles, CA · On-site

$60K - $120K/yr

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

Lanspeed

Service Manager

Los Angeles, CA · On-site

An experienced MSP manager who understands service desk flow, client standards, technical escalation, PSA/RMM discipline, account management, and profitable service delivery. * A clear communicator ...

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Msp Service Manager information

What is an MSP Service Manager?

MSP Service Managers are professionals responsible for overseeing the delivery of managed IT services provided by a Managed Service Provider (MSP) to clients. Their role involves managing service teams, ensuring client satisfaction, meeting service level agreements (SLAs), and coordinating with both technical staff and customers. They often handle escalations, track service performance metrics, and work to improve service efficiency and quality. MSP Service Managers play a key role in maintaining strong client relationships and ensuring that IT services align with client needs and business goals.

What are the key skills and qualifications needed to thrive as an MSP Service Manager?

To thrive as an MSP Service Manager, you need expertise in IT service management, strong organizational abilities, and experience with managed services, typically supported by a degree in IT or related field. Familiarity with PSA/RMM platforms (like ConnectWise or Autotask), ITIL certification, and knowledge of cybersecurity frameworks are commonly required. Exceptional leadership, problem-solving skills, and effective client communication set top performers apart in this role. These skills are vital for ensuring service excellence, customer satisfaction, and efficient operations in a fast-paced MSP environment.

What are some common challenges faced by an MSP Service Manager, and how can they be effectively addressed?

MSP Service Managers often encounter challenges such as balancing client expectations, managing multiple service requests, and ensuring timely resolution of technical issues. Effective communication and proactive relationship management with clients are essential to prevent misunderstandings and maintain satisfaction. Implementing robust ticketing systems and regular team meetings can help prioritize tasks and distribute workloads efficiently. Additionally, staying updated on new technologies and best practices supports service delivery and continuous improvement.

What is the difference between Msp Service Manager vs Msp Service Desk Analyst?

AspectMsp Service ManagerMsp Service Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Help Desk certifications
Work EnvironmentOversees service delivery, manages teamsProvides technical support, handles user issues
Employer & Industry UsageManaged Service Providers, IT departmentsHelp desks, IT support centers

The Msp Service Manager focuses on managing service delivery, team coordination, and client satisfaction, often requiring leadership and management skills. In contrast, the Msp Service Desk Analyst primarily provides technical support and resolves user issues. Both roles are essential in IT service management but differ in scope and responsibilities.

What cities in California are hiring for Msp Service Manager jobs?

Cities in California with the most Msp Service Manager job openings:

MSP Service Delivery Manager

San Diego, CA • On-site

MSP Hire, Inc.
See more jobs at MSP Hire, Inc.external

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

You know the technology. Now you want to lead the people delivering it.

myCRE Cloud is looking for an experienced MSP leader to take ownership of our service organization, develop our technical team, and make sure approximately 35 clients consistently receive exceptional service.

You need enough technical depth to earn the respect of experienced technicians, recognize when something isn't right, and ask good questions. But your success won't be measured by how many difficult tickets you personally solve.

It will be measured by how well your team performs.

What You'll Own

You'll lead our L1 and L2 technicians, professional services and project technicians, and Dispatch Coordinator, with responsibility for:

  • Service quality, SLA performance, and client satisfaction

  • Coaching, mentoring, and developing technical team members

  • Team performance, workload, capacity, and accountability

  • Consistent ticket prioritization, communication, documentation, and follow through

  • Important client conversations and service concerns

  • Identifying recurring problems and turning them into better processes, training, documentation, or tools

  • Working directly with executive leadership on staffing, training, capacity, and operational decisions

  • Helping shape our service standards as we continue to grow

Your goal is simple: build a service department that gets stronger because of your leadership, not one that depends on you personally solving everything.

You Might Be Our Person If...

You've spent 6+ years in IT, including significant experience inside an MSP.

You've spent at least 2 years directly leading or managing technical people.

You understand the realities of MSP service delivery: SLAs, ticket flow, competing priorities, escalations, documentation, demanding clients, and technicians who occasionally need coaching, direction, or accountability.

You've come up through the technical ranks and have strong working knowledge of:

  • Windows Server and Active Directory

  • Microsoft 365

  • Hyper-V, VMware, and Proxmox

  • VPNs, VLANs, NAT, routing, and firewalls

  • Backup and disaster recovery

We're a Kaseya organization using Autotask, IT Glue, and Datto RMM, so experience with those tools is valuable.

Most importantly, you genuinely enjoy leading people.

Your instinct when someone struggles is to figure out how to make them better, not simply take the work away from them.

About myCRE Cloud

We provide Managed IT Services, Co-Managed IT Support, and Cloud Hosting to businesses in the Construction industry.

We're a small, close knit company without layers of bureaucracy. Good ideas can actually become reality here, and this position will work directly with executive leadership to influence how our service organization evolves.

We value ownership, autonomy, continuous learning, and sensible processes over micromanagement.

Compensation & Benefits

$120,000 to $150,000, depending on experience

Medical, Dental, and Vision insurance

Life Insurance

Paid Time Off and Paid Holidays

401(k) with company matching

Profit Sharing

One Important Detail

This is a full time, in office position in San Diego.

It is not remote or hybrid.

You must already live in the San Diego area or be genuinely willing to relocate.

If you've built your career in an MSP and are ready to make your biggest impact through the team you lead, we'd like to meet you.

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