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Msp Program Manager Jobs in Fairfield, NJ (NOW HIRING)

APN Consulting Inc

Temporary - Society Admin

Piscataway, NJ · On-site

$18 - $24.25/hr

... managing daily operational, analytical, financial, and digital administrative tasks. Working ... Member Service Programs (MSP): Record MSP Author Discount Payment budgets, issue approval/rejection ...

Apex Systems

Network Project Manager - III

Bernardsville, NJ · On-site

$47.50 - $60.75/hr

This includes monitoring and reporting on programs, driving process improvements, and ensuring ... Build strong relationships and drive consensus across diverse stakeholders to ensure successful MSP ...

Jobsbridge

Project Manager

Hoboken, NJ · On-site

Resolve issues and barriers to achieving the end to end plan by working with the TEP Program ... MSP, Prince2 etc.) Proven track record of influencing senior level management and stakeholders as ...

Network Right

Director of Operations

New York, NY · On-site

$150K - $180K/yr

... a managed service provider. We're disrupting the traditional MSP market by building a next ... Annual Bonus Program Balance * Flexible Time Off Learning & Development * Flexible certification ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Fairfield, NJ

Msp Program Manager information

See Fairfield, NJ salary details

$39.3K

$109.6K

$160.1K

How much do msp program manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for msp program manager in Fairfield, NJ is $109,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,100.00 and $135,100.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What cities near Fairfield, NJ are hiring for Msp Program Manager jobs?

Cities near Fairfield, NJ with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Fairfield, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $109,561 per year, or $52.7 per hour.

Technical Account Manager

The Proactive Technology Group

New York, NY

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

About PTG

Proactive Technology Group is an $8M+ managed IT services company serving mid-market businesses across the New York metro area. We are not a lifestyle MSP coasting on break-fix revenue. We are building something: a growth-stage IT services platform with active expansion into cybersecurity compliance, AI consulting, and strategic acquisitions. Our team of 35 operates with an ownership mentality, powered by EOS and a culture that rewards initiative over tenure.

If you want a role where you manage a spreadsheet and forward tickets, this is not it. If you want to own a book of business, shape client strategy, and grow alongside a company that is scaling aggressively, keep reading.

Why PTG

  • Growth, not stagnation. We are actively acquiring, launching new service lines, and expanding our footprint. Your career trajectory here has no artificial ceiling.
  • Operator culture. We run on EOS. Roles are clear. Accountability is real. You will not spend your time navigating politics or waiting for approvals.
  • Supportive team. 35 people who show up, do the work, and have each other's backs. Leadership is accessible. Wins are recognized. Development is funded.
  • Comp that reflects contribution. Base salary, monthly commission tied to performance, and a benefits package that covers the fundamentals and then some.
The Role

You will own the full client relationship lifecycle across a portfolio of 15 to 25 managed services accounts. Your job is retention, expansion, and strategic alignment. You are the person our clients call when they need to think through their technology future, not just when something breaks.

This is a revenue-generating, client-facing role with real authority. You will run Quarterly Business Reviews, build technology roadmaps, identify expansion opportunities, and serve as the connective tissue between our clients and our technical delivery teams.

What You Will Do

Own Client Relationships - Manage a defined book of business. Maintain a consistent QBR cadence. Know your clients' businesses well enough to anticipate needs before they surface. Drive net revenue retention above 105%.

Build Strategic Roadmaps - Work directly with clients to align their IT investments with business objectives. Translate technical capabilities into business outcomes. Position PTG as a long-term strategic partner, not a vendor.

Drive Growth - Identify and close expansion opportunities within existing accounts. Bring proposals that solve real problems, not generic upsells. You will be measured on account growth, not just account maintenance.

Onboard New Clients - Partner with sales and engineering to ensure every new client has a seamless transition into our managed services environment. Set expectations, build trust, and establish the rhythm of the relationship from day one.

Manage Proposals - Create and deliver customized proposals for new and existing clients. Own the follow-up. Move deals through the pipeline with urgency and precision.

Bridge Clients and Delivery - Act as the liaison between your clients and our helpdesk, project, and engineering teams. Ensure issues are resolved fast. Feed client intelligence back to operations to improve service delivery across the board.

Requirements

Required:

  • 3+ years in account management.
  • Demonstrated track record of client retention and account growth.
  • Comfort leading QBRs and presenting technology strategies to non-technical executives.
  • Working knowledge of the Microsoft 365 ecosystem.
  • Strong written and verbal communication skills.

Preferred:

  • 3+ years in account management within an MSP, IT services, or technology environment.
  • Experience managing $1M+ in recurring revenue across a client portfolio.
  • Understanding of cybersecurity compliance frameworks. (CMMC, NIST, SOC 2)
  • Background in mid-market B2B environments.
  • Familiarity with PSA/RMM platforms. (Halo PSA, ConnectWise, Datto, or similar)
  • CRM proficiency. (HubSpot, Salesforce, or equivalent)
  • Bachelor's degree in business, technology, or related field.

Benefits

    • 401(k) with company match.
    • Health, dental, and vision insurance.
    • Life insurance.
    • Paid time off.
    • Parental leave.
    • Professional development and certification funding.
    • Referral program.

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