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Msp Program Manager Jobs in Fairfield, CT (NOW HIRING)

Sourcepass

Client Success Manager

Melville, NY · On-site

Managed Service Provider (MSP) experience highly preferred * Experience working with the Microsoft Office 365 suite of products Sourcepass participates in the E-Verify program. As required by federal ...

New

Flexible IT

Low Voltage Technician

Hauppauge, NY · On-site

$21.50 - $31.25/hr

Who We Are Flexible IT is Long Island's largest Managed Services Provider (MSP), with over 40 years ... Install and Program DVR Recording Units * Configure Analytics such as Face Detection and ...

Stem Xpert

Informatica ETl Developer

Stamford, CT

TekWissen has one of the industry's best global delivery engines to support enterprise Managed Service Providers (MSP), Vendor Management Systems (VMS) or similar internal VMO programs. DEDICATED ...

SOURCEPASS

NOC Technician

Melville, NY · On-site

As a national managed service provider (MSP), we deliver far more than tech support. We help ... Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all ...

Sourcepass

NOC Technician

Melville, NY · On-site

As a national managed service provider (MSP), we deliver far more than tech support. We help ... Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Fairfield, CT

Msp Program Manager information

See Fairfield, CT salary details

$39.3K

$109.6K

$160.1K

How much do msp program manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for msp program manager in Fairfield, CT is $109,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,100.00 and $135,100.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What job categories do people searching Msp Program Manager jobs in Fairfield, CT look for?

The top searched job categories for Msp Program Manager jobs in Fairfield, CT are:

What cities near Fairfield, CT are hiring for Msp Program Manager jobs?

Cities near Fairfield, CT with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Fairfield, CT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $109,570 per year, or $52.7 per hour.

Operations Coordinator

Custom Computer Specialists

Hauppauge, NY • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

We are a growing IT company; a great place to start and grow your career!
CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
The Operations Coordinator - Managed Services is the day-to-day execution role supporting the MSP order-to-billing cycle. Reporting to the Operations Manager, MSP, this position performs the transactional work that keeps managed services orders moving - order review, fulfillment tasks, and the capture of revenue and billing data at month-end. The role combines hands-on execution with light coordination across departments, keeping data in NetSuite accurate and feeding order, fulfillment, and billing status up to the Operations Manager.
Salary: $55,000-$60,000
What You'll Do:
Order Processing & Fulfillment
  • Reviews sales orders received from Inside Sales and returns incomplete entries for correction before they move forward
  • Performs day-to-day fulfillment tasks and keeps individual orders moving toward completion
  • Stays aware of ETA dates on open orders and flags approaching or missed dates to the Operations Manager
  • Communicates order and fulfillment status to the Operations Manager, surfacing delays and exceptions as they arise
  • Helps organize, track, and maintain purchase orders for costs associated with MSP cloud services, internal tool platforms, and internal tool licensing

Revenue & Billing
  • Tracks recurring and non-recurring MSP services revenue throughout the month, making adjustments as they occur
  • Confirms that everything fulfilled during the month is captured for billing; generates and reconciles invoices
  • Onboards new clients into the billing and invoicing processes and platforms
  • Works with Finance and Accounting on month-end billing and revenue reporting

Recurring Operating Cadence
  • Weekly: keeps job / project and contract codes current, sets up new contracts for revenue tracking, follows up on outstanding renewals, and tracks revenue billed during the month
  • Mid-Month: processes and reviews fulfillments across billing platforms and ensures all contracts are entered and ready for billing
  • End of Month: confirms all revenue for the month has been reconciled and billed

Systems & Data (NetSuite)
  • Maintains accurate MSP order, fulfillment, billing, and cost data in NetSuite
  • Performs data entry, system updates, and inventory transactions supporting the MSP order flow
  • Supports the Operations Manager as a NetSuite user for the MSP operation, keeping records clean and current

Coordination & Process Support
  • Coordinates with Inside Sales, Finance, and buyers to keep the MSP order flow on track
  • Assists Finance with purchase order receipt and payment accuracy of vendor invoices for MSP cloud services, internal tool platforms, and internal tool licensing
  • Follows the standardized process flows defined for the MSP operation and helps document them
  • Helps organize and maintain accurate records of order status, fulfillment flow, and billing timelines
  • Provides ad-hoc reporting to the Operations Manager and assists with monthly revenue forecasting
  • Performs other job-related duties as assigned by management

What You Bring:
  • 2+ years in an operations, administrative, or revenue/billing support role, preferably in an MSP, IT services, logistics, or distribution environment
  • Proficiency with ERP systems; NetSuite experience strongly preferred
  • Familiarity with MSP billing / PSA and revenue tracking platforms a plus
  • Strong Excel and quantitative / analytical abilities
  • Keen attention to detail and relentless follow-up
  • Strong written and verbal communication skills, with the ability to adjust to a range of communication styles across clients and internal teams
  • Ability to manage multiple tasks simultaneously while maintaining clear accountability
  • Creative problem solving and the ability to devise alternative approaches to current workflows
  • Must be willing to work onsite 5 days a week

Preferred
  • Bachelor's degree in business
  • Experience supporting operations in a growing or acquiring MSP

#IND
CCS Offers:
  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!
EEO Statement:
Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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