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Msp Operations Jobs in Wisconsin (NOW HIRING)

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

... operational efficiency Skills & Experience * 3+ years of experience in a service desk or technical support role (MSP experience preferred) * Experience serving as an escalation point or technical ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

... operational efficiency Skills & Experience * 3+ years of experience in a service desk or technical support role (MSP experience preferred) * Experience serving as an escalation point or technical ...

PeopleSharp

Service Desk Technician (L2)

Kaukauna, WI · On-site

$60K - $70K/yr

... operational efficiency Skills & Experience * 3+ years of experience in a service desk or technical support role (MSP experience preferred) * Experience serving as an escalation point or technical ...

ATIA Ltd

HR Manager - Internship

Madison, WI · On-site

... operation for ATIA Consulting company are: 1. Design and implementation of information systems ... ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and ...

Red River

Azure Cloud Engineer III

Madison, WI · On-site

$56.25 - $75/hr

Providing Cloud consultation for MSP Clients * Create automated approaches and scripts for system ... Azure DevOps * ASR * Azure Cost Management * ATP * Azure Networking * Azure Storage * Compliance ...

Mondo

EUC Endpoint Engineer

Racine, WI · Remote

$53 - $63/hr

Produce technical documentation and runbooks to improve operational readiness and knowledge sharing ... Experience working within established team environments alongside MSP partners and delivery ...

Healthcare Support

Travel Physical Therapist

Arbor Vitae, WI

$2.06K - $2.48K/wk

... national MSP programs. From health systems and hospitals to specialty clinics and post-acute ... operations. Your travel team will include a designated credentialing expert to help you navigate ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are popular job titles related to Msp Operations jobs in Wisconsin? For Msp Operations jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Wisconsin look for? The top searched job categories for Msp Operations jobs in Wisconsin are:
What cities in Wisconsin are hiring for Msp Operations jobs? Cities in Wisconsin with the most Msp Operations job openings:
Msp Operations jobs near you
Infographic showing various Msp Operations job openings in Wisconsin as of May 2026, with employment types broken down into 68% Full Time, 20% Part Time, 4% Contract, and 8% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution.

Service Desk Technician (L2)

PeopleSharp

Kaukauna, WI • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.

If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we’d love to hear from you. This is an on-site position located in Kaukauna, WI.

What We Offer

  • Competitive salary of $60,000–$70,000, based on experience
  • Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA
  • Quarterly incentive opportunities
  • Additional perks including gym membership reimbursement and IT training reimbursement
  • Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance
  • A collaborative, feedback-driven work environment with opportunities for growth and advancement

What You’ll Do

  • Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues
  • Mentor and support junior service desk technicians
  • Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance
  • Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems
  • Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications
  • Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments
  • Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations
  • Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency

Skills & Experience

  • 3+ years of experience in a service desk or technical support role (MSP experience preferred)
  • Experience serving as an escalation point or technical lead
  • Hands-on experience supporting SMB technical environments
  • Familiarity with MSP ticketing systems and remote monitoring/management tools
  • Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support
  • Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable
  • Self-motivated, team-oriented mindset with strong problem-solving skills
  • Valid driver’s license for occasional on-site client support

Why This Role Matters

  • You’ll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively
  • Your work will directly impact client productivity, security, and business continuity across a variety of industries
  • You’ll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture
  • You’ll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day
  • Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies
  • You’ll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships

Ready to Apply?

Quick apply by submitting your resume

OR

Get a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753