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Msp Operations Jobs in Wisconsin (NOW HIRING)

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We are a growing Managed Services Provider (MSP) looking for an Operations Manager to take ownership of our day-to-day service delivery. This role leads a small team, giving you full visibility and ...

MSP Vendor Management Account Manager ** This position requires candidates to be located in the ... The Account Manager shall be the primary point of contact for all daily operations within ...

MSP Vendor Management Account Manager ** This position requires candidates to be located in the ... The Account Manager shall be the primary point of contact for all daily operations within ...

Oversee the MSP's role in device provisioning, management, break/fix services, and technical ... Experience: * 5+ years of experience in an IT operations role, with at least 3 years specifically ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are popular job titles related to Msp Operations jobs in Wisconsin? For Msp Operations jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Wisconsin look for? The top searched job categories for Msp Operations jobs in Wisconsin are:
What cities in Wisconsin are hiring for Msp Operations jobs? Cities in Wisconsin with the most Msp Operations job openings:
Infographic showing various Msp Operations job openings in Wisconsin as of May 2026, with employment types broken down into 68% Full Time, 20% Part Time, 4% Contract, and 8% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution.

Operations Manager - Hands-On (IT / MSP)

Technology Services LLC

Green Bay, WI • On-site

$70K - $80K/yr

Full-time

Life, Retirement, PTO

Posted yesterday

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Job description

We are a growing Managed Services Provider (MSP) looking for an Operations Manager to take ownership of our day-to-day service delivery. This role leads a small team, giving you full visibility and ownership over day-to-day operations.

This role is ideal for a high-performing MSP technician who is ready to step into management while staying hands-on technically. You will lead the service team, improve operations, and step in to resolve technical issues when needed.

What You’ll Do

  • Own and manage daily help desk operations
  • Ensure tickets are being responded to and resolved in a timely manner
  • Hold technicians accountable for performance and follow-through
  • Improve ticket flow, prioritization, and internal processes
  • Act as the escalation point for technical issues
  • Identify bottlenecks and fix them
  • Communicate with leadership on team performance and service issues
  • Jump into tickets when needed to keep things moving

What We’re Looking For

  • Required: MSP (Managed Services Provider) experience
  • 5+ years in IT support or systems/network administration
  • Microsoft 365 Admin Center experience
  • Proven ability to troubleshoot and resolve technical issues
  • Experience mentoring or leading other technicians
  • Strong understanding of help desk workflows and ticketing systems
  • Ability to enforce structure, accountability, and urgency
  • Someone who takes ownership and pushes work forward without being asked

What This Role Is

  • A player/coach position – you lead, but you are still hands-on
  • A role with real ownership over team performance and operations
  • An opportunity to grow into senior leadership as the company scales

What This Role Is NOT

  • Not a passive management role
  • Not a pure help desk technician position
  • Not a project-only or engineering-only role

Compensation & Growth

We offer a competitive base salary along with performance-based incentives tied to team success, efficiency, and overall company performance.

We are looking for someone who wants to grow with the company and directly benefit from improving how the business operates.

As a growing company, we currently provide a health insurance stipend rather than a group plan, giving employees flexibility in choosing their own coverage.

Company Description

We are a growing Managed Services Provider (MSP) delivering IT support, server hosting and phone system solutions to small and mid-sized businesses. Our focus is on reliable service, fast response times, and continuously improving how we support our clients.